FAQs • Why do I have to leave my name and phone number?

Why do I have to leave my name and phone number?: Code Enforcement does not accept anonymous calls. There are many times when a Code Enforcement Officer will need to talk to the complainant to ask questions or to get more information. However, your information as the complainant is kept confidential.

Code Enforcement

1. Does the Chino Hills Municipal Code allow for resident’s to rent their property out on websites like Airbnb and VRBO?: The Chino Hills Municipal Code does not allow short term rentals, but does allow homes/rooms to be rented out for 30 days or more.

2. Is there a penalty for sign violations (Real estate signs, political signs, advertising signs)?: The municipal code contains multiple sections that pertain to signs. Owners of signs removed due to being in violation of the Chino Hills Municipal Code (CHMC) are billed at $45.00 per sign. Based on the sign material, some signs are held for 30 days from the date that the owner of the sign is notified, other signs are disposed of immediately (per CHMC 16.38.080).

3. Why do I have to leave my name and phone number?: Code Enforcement does not accept anonymous calls. There are many times when a Code Enforcement Officer will need to talk to the complainant to ask questions or to get more information. However, your information as the complainant is kept confidential.

4. What are the City's Regulations on Trash Containers?: At all times other than when the trash containers are placed for collection service pick-up, they shall be stored so as not to be visible from the street. Containers may be placed for collection 24 hours before your scheduled pick-up. Containers should be removed from the collection point no later than 12 hours after service pick-up.

5. How long can a resident have a construction bin?: Residents should keep the bin in their driveway, but in those cases where the bin must be placed in the street, they can have the bin in the right of way for fourteen (14) days without having to obtain an encroachment permit. Encroachment permits can be obtained through the Engineering division at (909) 364-2770.

6. How are code violations enforced?: Code Enforcement officers respond to complaints according to the impact of the violation on the community. Situations that pose a serious risk to health and safety are given top priority; others are pursued in the order that they are received. For all code complaints, the first step is for a Code Enforcement officer to verify that a violation exists. A notice of violation is sent to the resident or legal property owner, who is given the opportunity to voluntarily correct the situation in a timely manner. If the correction is not made in a reasonable amount of time the individual may be subject to further enforcement action.

7. Does the City enforce CC&Rs?: No. If you have a Homeowners Association (HOA), it would be up to the HOA to enforce the CC&Rs. If you do not have a HOA, but signed CC&Rs when you purchased your home, those CC&Rs are on file with the County of San Bernardino and are there to protect the rights of a homeowner in the event of a neighborhood dispute or civil suit. You would need to talk to someone who specializes in civil property laws to find out how to utilize your CC&Rs.