Trash Services

WM Truck Header Crop

The City of Chino Hills contracts with Waste Management (WM)  for all Trash, Recycling, and Organics collection services.  Service with WM will begin July 1, 2022. 

Trash Collection Days Remain The Same

Customers won’t be required to do anything different because trash collection service days have not changed.  However, the service time may change on your collection day.  Scroll to the bottom of the page for the Holiday Schedule.

Continue Using the Carts You Have Until They Are Replaced

Customers will need to continue to use their old carts until WM replaces them with the new ones.   Simply place all three of your existing collection carts at least 3 feet apart and 3 feet away from any obstacles (trees, cars, mailboxes, etc.) at the curb the night before or by 6:00 am on your normal collection day and do not remove them until after 5:00 pm.  

New Cart Delivery Schedule

WM will start delivering the new residential carts on July 11, 2022. It will take approximately ten weeks to deliver new carts to all WM customers in the City. See the cart delivery schedule or visit the WM Website for updates related to the transition or details on your trash collection service. For any additional questions you may have, call WM Customer Care at (800) 423-9986.  We thank you in advance for your patience during this transition period.

If you have questions regarding your current residential or commercial trash services or to establish a new account, please contact WM Customer Care at (800) 423-9986.

Quick Links

WM Chino Hills Welcome Packet (PDF)
WM Chino Hills Welcome Packet Spanish (PDF)
WM Chino Hills Welcome Packet Mandarin (PDF)
WM Multifamily Service Guide (PDF)
WM Multifamily Service Guide Spanish (PDF)
WM Multifamily Service Guide Mandarin (PDF) 
WM Commercial Service Guide (PDF)
WM Commercial Service Guide Spanish (PDF)
WM Commercial Service Guide Mandarin (PDF)

  1. Billing

New Billing Directly From WM

Currently, Chino Hills residential trash service is included on the City’s monthly utility bill along with your water and sewer service charges.  Effective July 1, 2022, Chino Hills customers will be billed by WM directly for trash services and the service will no longer appear on the City's Utility Bill as a line item, offering one point of contact for both customer service and billing. 

Online Bill Pay

If you are currently enrolled in the City’s online bill pay system and utilizing the auto pay and paperless billing features, you may take advantage of the same convenient online payment methods by signing up online at www.wm.com/MyAccount. You may also download the “My WM” mobile app from the Apple or Google Play store to manage your account from your mobile device.

  1. Rates
  1. Service Days
  1. Carts
  1. Recycling
  1. Bulky Item Pick Up
  1. Household Hazardous Waste
  1. used motor oil and Filter Collection
  1. Sharps Collection
  1. Holiday Schedule