The City of Chino Hills contracts with Waste Management (WM) for all Trash, Recycling, and Organics collection services. Service with WM will begin July 1, 2022.
Trash Collection Days Remain The Same
Customers won’t be required to do anything different because trash collection service days have not changed. However, the service time may change on your collection day. Scroll to the bottom of the page for the Holiday Schedule.
Continue Using the Carts You Have Until They Are Replaced
Customers will need to continue to use their old carts until WM replaces them with the new ones. Simply place all three of your existing collection carts at least 3 feet apart and 3 feet away from any obstacles (trees, cars, mailboxes, etc.) at the curb the night before or by 6:00 am on your normal collection day and do not remove them until after 5:00 pm.
New Cart Delivery Schedule
WM will start delivering the new residential carts on July 11, 2022. It will take approximately ten weeks to deliver new carts to all WM customers in the City. See the cart delivery schedule or visit the WM Website for updates related to the transition or details on your trash collection service. For any additional questions you may have, call WM Customer Care at (800) 423-9986. We thank you in advance for your patience during this transition period.
If you have questions regarding your current residential or commercial trash services or to establish a new account, please contact WM Customer Care at (800) 423-9986.
WM Chino Hills Welcome Packet (PDF)
WM Chino Hills Welcome Packet Spanish (PDF)
WM Chino Hills Welcome Packet Mandarin (PDF)
WM Multifamily Service Guide (PDF)
WM Multifamily Service Guide Spanish (PDF)
WM Multifamily Service Guide Mandarin (PDF)
WM Commercial Service Guide (PDF)
WM Commercial Service Guide Spanish (PDF)
WM Commercial Service Guide Mandarin (PDF)
New Billing Directly From WM
Currently, Chino Hills residential trash service is included on the City’s monthly utility bill along with your water and sewer service charges. Effective July 1, 2022, Chino Hills customers will be billed by WM directly for trash services and the service will no longer appear on the City's Utility Bill as a line item, offering one point of contact for both customer service and billing.
Online Bill Pay
If you are currently enrolled in the City’s online bill pay system and utilizing the auto pay and paperless billing features, you may take advantage of the same convenient online payment methods by signing up online at www.wm.com/MyAccount. You may also download the “My WM” mobile app from the Apple or Google Play store to manage your account from your mobile device.
The new residential rate for single-family homes with the standard service of three containers will be $26.25 effective July 1.
Additional trash, recycling, or organic carts may be ordered for an additional charge of $4.00 per cart, per month.
You can contact WM at (800) 423-9986 to order additional cart(s).
All single-family homes with individual cart service will receive new SB 1383 compliant waste and recycling carts. These new carts will have dark grey bodies with a BLACK LID for trash, a BLUE LID for recyclables, and a GREEN LID for organics.
Have your carts at the curb the night before or no later than 6:00 am on your collection day.
WM will begin replacing all residential carts on July 11, until then please continue to use your existing carts. The cart switch out will be accomplished in phases based on neighborhood location within the City.
Delivery of new carts will take place during your normal waste collection day. Please place your all 3 existing carts out on the curb for service as normal, the carts will be serviced and removed the same day. A different WM team will deliver your new carts and food waste pail on the same day. It will take WM nearly two months to deliver all the carts in the City. Please continue to use your existing carts until you receive your new WM carts.
Starting July 1, you will be required to recycle food scraps with your yard trimmings in your GREEN waste container. WM will also provide residential household accounts with a kitchen food waste pail to easily facilitate the transfer of food scraps to your organics waste container.
WM provides recycling service weekly. The program provides one 95-gallon cart and requires you to separate your recyclables prior to collection day. Recycle Right
Bulky Item Pickup
WM provides 3 free bulky item pickups per calendar year for household items like couches, stoves, washers, dryers, refrigerators, and electronic waste that are too large to put in the regular trash bin. For a full list of acceptable bulky items, please visit home.wm.com/chino-hills. Additional bulky item pickups are available at a nominal cost.
The following items will not be accepted as bulky items: car bodies, construction and demolition waste, tires, hazardous waste, or any other large items that cannot be handled by two persons.
Household Hazardous Waste
Household Hazardous, Electronics (E-waste), or Universal Waste CANNOT be disposed of in your trash, recycle, or organics waste carts.
WM will not collect solid or liquid HHW. HHW is any product labeled: toxic, poison, combustible, corrosive, flammable, or irritant that is disposed of. HHW examples include paint (latex and oil-based), pesticides, pool chemicals, batteries, solvents, and explosive items.
Chino Hills residents can drop off their HHW on the 2nd and 4th Saturday of each month from 8:00 a.m. to 1:00 p.m. at the City of Chino Public Works Service Center, located at 5050 Schaefer Avenue, Chino, CA 91710. In December, the schedule may be affected due to holiday closures. Please call to verify the schedule for the 4th Saturday of December. The Service Center can be reached directly at (909) 334-3472.
WM offers free pickup of residentially-generated, used motor oil and used oil filters. All used motor oil must be placed in a screw top container to avoid spills (containers are available upon request). Used oil filters must be placed in sealed plastic bags.
To schedule this service, please contact WM Customer Care Center (800) 423-9986 at least 24 hours in advance of your regular collection day. Place materials curbside by waste carts on collection day.
To order a sharps container, please call WM Customer Care Center (800) 423-9986 and one will be delivered to your home. Once the container has been filled, simply place it in the mail-back box and give it to your mail carrier. Residents are limited to four (4) containers at no additional charge per year. Only one sharps container can be requested at a time.
Guide to Sharps Disposal
Sharps and Medication Disposal Directory
Other Ways to Dispose of Sharps
If your trash collection day falls on or after a holiday listed below, your service will be delayed by one day. If a holiday falls on a Saturday or Sunday, there will be no delay.
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
When the holiday falls on a weekday, collection will be delayed one day for the remainder of the week. For example if the holiday falls on a Thursday your service will be on Friday and Friday service will be on Saturday.