I was told that if I want my own test I would have to pay a deposit.
This is partially true. Since the meter supplier provides the results of the factory-testing for each meter, we do not believe that the meters need to be tested without proper cause. In cases where we don’t believe there is adequate cause for re-testing, we require the requestor to pay a deposit if they choose to have the meter tested by a State-Certified meter testing facility. Should the results conclude that the meter was erroneously providing excessive usage, the City refunds the deposit along with the excess charged (retroactively to the day the meter was installed).

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1. Why do the water meters need to be replaced? It appears my bill is higher as a result.
2. Utility Customer Service stated that there is a possibility where I could have been undercharged for water consumption with the old meter. Is this true?
3. How do I know the new meters are accurate?
4. I was told that if I want my own test I would have to pay a deposit.