Show All Answers

1. How can I register for a Recreation class?

There are two easy ways to register:
1. Walk-In Registration

Chino Hills Community Center
14250 Peyton Drive

City Hall Recreation Office (1st Floor)
14000 City Center Drive

2. Online Registration

2. How do I register online for classes?

In order to use our online system, a household account is required. Online Registration

3. How can I rent a Park Gazebo?

Chino Hills has 10 parks available with gazebos for rent. Reservation must be made in person through the Community Services Department.. Gazebos for Rent

4. How can I sign my child up for a sports league?

By contacting the local non-profit youth sports organizations within the City. Youth Sports Organizations

5. Does the City of Chino Hills have facilities available to rent for special occasions?

Yes. The City of Chino Hills Community Services Department offers 5 facilities for rent.

Facilities for Rent

6. Where are the Community Services Department offices located?

For Recreation Class Registration, Facility and Gazebo Rentals:

Chino Hills Community Center
14250 Peyton Drive, Chino Hills, CA 91709

Community Services Department - City Hall Recreation Office (1st Floor)
14000 City Center Drive, Chino Hills, CA 91709
*Does not accept facility rentals at this location.

City Hall Community Services Department - Administrative Office (2nd Floor)
14000 City Center Drive, Chino Hills, CA 91709
*Does not accept registration or rentals at this location. More...

7. If I do not currently have an account, can I go online and have a Household Email and Password emailed to me?

Yes, you can go to www.chinohills.org/RecOnline and create an account if you have not created one with Community Services staff before. Your account will be set up as a Non-Resident status until you come into one of the Community Services offices to verify your Resident status. You may do this by bringing in a valid Drivers License or recent Chino Hills Utility Bill. If you need any assistance, please call the Recreation office at (909) 364-2700.

8. How do I get a Household Email and Password?

A Household Email and Password is assigned to your account once you have registered for recreational activities. You may set up an account online if one has not been previously set up. If you have forgotten you email and password that is on file, contact the Community Services Department at (909) 364-2700 and a new password will be sent to you via email.

9. What type of payment is accepted online?

We accept Visa, MasterCard, and Discover. Other forms of payment are accepted at Chino Hills Recreation offices.

Please be advised there is a non-refundable convenience fee of 2.5% assessed on all credit/debit card transactions. This fee appears as a separate charge on your bank statement.

10. Are all classes available for online registration?

No. Programs that require proof of residency or deposit when registering such as our Tiny Tots or and Summer Day Camp are not available for online registration. For a complete listing of City Recreation activities view our Recreation Guide & City News

11. Can I book a facility or gazebo rental online?

No. At this time, reservations are not accepted online. Reservations can be made on a first-come, first-serve basis.

Chino Hills Community Center
14250 Peyton Drive

City Hall Recreation Office (1st Floor)
14000 City Center Drive
*Gazebo Rentals Only

12. How can I search for a class?

There are several search option available. You can search by type of class, instructors, location, class code, day/date/time, and keyword. RecOnline

13. I am not sure if I want to create an account, but I would like to browse the activities. How do I do this?

You’re welcome to sign in as a guest however; you will not be able to register for recreational activities until you have an account. You can also view the current Recreation Guide and City News online. Recreation Guide and City News

14. What does “Your session will time out in 5 minutes” notice mean when registering online for recreational activities?

The system allows you 10 minutes of inactivity before it logs you out. This is for security reasons. If you are not completed with your session click the OK button to remain logged in. Otherwise your session will expire and you will need to log back into the system.

15. How do I print an old recreation receipt?

First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on the “Reprint Receipt” and choose what receipts you would like to print.

16. How do I update my profile if I have recently moved?

First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on the “Change Household Data” button and update the information as needed. Make sure to press the “Submit” button for the update to occur.

17. How do I add a family member to my household?

First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on the “Change Family Member Data” button and click on “Add More Members.” Once you have updated the members be sure to select “Done” for the update to occur.

18. How do I check if I have a balance due on my account?

First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on the “View My History” button. The “Household Balance” is detailed on the right side of the screen next to each activity.

19. How can I print a calendar of the activities I have registered for?

First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on “Print Household Calendar” and choose the month and options you’d like displayed on the calendar. Select the “Submit” button and “Print.”

20. Once I have registered for a recreation activity, does the system store my credit card information for future use?

No. For your security, the City does not keep record of your credit card and you will be prompted to submit the information each time you register.