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1. Why are the decals restricted to only Carbon Canyon residents?

The decals are restricted to Carbon Canyon residents only because the intent of the program is to allow residents who live in the canyon, and have no alternate route home, access to their homes. Many Chino Hills residents use the canyon to commute into Orange County and will be impacted by closures. However, they do have alternate routes to get home.

2. Why do I have to renew my decal annually?

The decals are most effective when restricted to Carbon Canyon residents only. By requiring an annual renewal, the City is best able to ensure that only Carbon Canyon residents have valid decals. If a decal is lost or stolen, their usefulness is limited because of the annual expiration.

3. Will the decal allow me access during all closures?

No. The decal is designed to identify Carbon Canyon residents and allow them access as a select group during a limited closure. Public safety officials will determine if it is safe and appropriate to grant access.

4. What happens if my decal is lost or stolen?

If your decal is lost or stolen you must report it to the Neighborhood Services Division immediately at (909) 364-2714. The missing decal will be invalidated and a substitute decal will be issued to you.