FAQs • Chino Hills • CivicEngage

My child, who is under 18 yrs old, needs a passport. How do they get it?: All applicants using Form DS-11 must apply in person. Both parents or legal guardians, must be present with minor children 15 yrs. old and under. Children 16 and 17 yrs. old must appear in person with one parent’s consent. Both parents or legal guardians must show valid I.D. AND proof of relationship to the minor applicant (e.g. birth certificate, adoption decree, or court documentation, etc.)

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Passports

1. How do I make an appointment to process my passport application?: To schedule an appointment to process your U.S. Passport application with the City of Chino Hills, please visit our appointment site at:
www.chinohills.org/appointment.

2. Where do I get a passport application?: Applications and information are available on the 2nd floor lobby of the City Clerk's office, Chino Hills City Hall, 14000 City Center Drive, in Chino Hills.

3. How long does it take to get a passport?: Standard processing is currently taking 10 - 13 weeks.
Expedited processing is currently taking up to 7 - 9 weeks.

4. How do I renew my passport?: For those eligible to renew, passport renewals are processed by mail. You’ll need to mail in: Form DS-82 along with your most recently issued passport, a recent passport photo, and a check for the passport fee payable to the U.S. Department of State.

5. My passport was lost or stolen. How do I get a new one?: Please apply for a new passport immediately. You may report your lost or stolen passport online with the U.S. Department of State or when applying for a new passport, submit the Statement Regarding Lost or Stolen Passport, Form DS-64. You may also contact the U.S. Department of State at 1-877-487-2778 to report your passport lost or stolen.

6. How long is a passport valid and when should I renew my passport?: If you are 16 or older when the passport is issued, then your passport will be valid for 10 years and you’ll be eligible to renew your passport within 15 years from the date of issue. If you are 15 or younger when the passport is issued, then your passport is valid for 5 years and you will not eligible to renew your passport by mail but must reapply as a new applicant.

7. How do I get a certified copy of my birth certificate?: Contact the County Recorder’s Office of the county in which you were born. San Bernardino County Recorder’s Division Ph: (909) 387-8306; Los Angeles County Registrar Ph: (800) 201-8999; Orange County Clerk-Recorder Ph: (714) 834-2500. You may also contact the Vital Statistics Office in the state where you were born. San Bernardino County Clerk’s Website

8. My child, who is under 18 yrs old, needs a passport. How do they get it?: All applicants using Form DS-11 must apply in person. Both parents or legal guardians, must be present with minor children 15 yrs. old and under. Children 16 and 17 yrs. old must appear in person with one parent’s consent. Both parents or legal guardians must show valid I.D. AND proof of relationship to the minor applicant (e.g. birth certificate, adoption decree, or court documentation, etc.)

9. Do I have to provide my Social Security Number on my Passport application?: Section 6039E of the Internal Revenue Code (26 U.S.C.6039E) requires you to provide your Social Security Number (SSN), if you have one, when you apply for a U.S. passport or renewal of U.S. passport.

10. How do I find out about the status of my passport application?: To check the status of your passport application visit www.travel.state.gov.

11. I was recently married/divorced. How do I change my name on my passport?: You will need to complete form DS-5504 to make any data corrections within one year of the issuance date of your current valid passport and submit along with the following: the passport that needs to be amended, certified documentation of your name change (e.g., marriage certificate, divorce decree with your new name,) and a recent passport photo.