During the transition to the new software, online utility payments will not be available from Saturday, July 31 through the launch on Monday, August 2.
Our customers asked, and we listened! The City of Chino Hills is excited to announce the launch of a refreshed, easier-to-use, more convenient utility bill payment experience coming in early August. Customers will be able to enroll quickly and easily in the new utility bill pay system and continue using the convenient autopay feature to set up and manage automatic recurring payments. The new system will allow payments to be made 24/7 online, by phone or pay-by-text, and the ability to pay by credit, debit, ACH/eCheck, Venmo, and Paypal.
Customers already enrolled in online bill pay and auto pay will be automatically transitioned into the new system and will receive an email with instructions on how to login and access their account on Monday, August 2.
The online Utility Bill Pay system will keep your account information safe and secure, and will only be accessible and viewable by you using a secure password that you select. Paying your bill online will allow your payment to post to your account as soon as your credit card payment is made.