Late Fees/Water Shut-off
Late Fees / Water Shut-off
Bills for utility service are due and payable upon presentation and subject to discontinuation of service if not paid within sixty (60) days from the date of the bill. The City’s Policy on Discontinuation of Residential Water Service for Non-Payment can be found below. If payment is not received within 45 days from the bill date, a 10% penalty will be applied to the account (the minimum penalty is $10.00) on the 46th day when the Shut-Off Notice is generated. All delinquent accounts not paid by the 60th calendar day after the bill date will have water service discontinued without further notice.
Policy on Discontinuation of Residential Water Service for Non-Payment
If your water service has been locked off, please contact Utility Billing Customer Service at 909-364-2660. Online payments cannot be made at this point, doing so will not prevent you from being locked off.
If service is discontinued due to non-payment, a reconnection charge and full payment of the amount due will be required in order to restore service. An additional deposit may be required. To avoid the after-hours reconnection fee, payment must be received in the City’s offices no later than 3:30 pm Monday through Thursday and no later than 2:30 pm on Friday. Postmarks are not acceptable.
If you think you have been wrongfully charged and would like to dispute a charge on your bill, please fill out and submit the form below.