To start utility service in the City of Chino Hills, please call Utility Billing Customer Service at (909) 364-2660 or visit the City of Chino Hills Utility Billing Office.
To establish a new account, the following is required:
Service Address (property address and unit number if applicable)
Name
Phone Number and Secondary Phone Number (if available)
Driver's License Number
Social Security Number or other Government Issued ID
Application Fee of $18 (non-refundable)
Deposit of $181 (or more depending on the residence)
Payment and account information must be received before service is established. All deposits are retained by the City of Chino Hills until the account is closed. Once the account is closed, the deposit amount is then applied as a credit towards the final bill. Any remaining credit will be refunded to the resident in the form of a check, regardless of the payment type initially used to pay the deposit fee.
All new services or cancellations take one business day to process. Please keep in mind, the City is closed on weekends and holidays.