Information Technology

About the IT Division

The Information Technology Division is responsible for the acquisition and maintenance of the citywide technology infrastructure, network and server architecture, enterprise business applications, voice and data communications, desktop computing systems, and the print management program. This operation provides for network and systems administration, application integration and support, desktop support services, asset management, and end user training in support of all City departments.

About Our Technology Environment

The Information Technology Division manages 60 maintenance contracts in support of hardware, business applications, and technical support with 45 vendors/service providers. The Information Technology staff supports in excess of 250 desktop/notebook computers and 60 servers at 13 different locations. We manage hosted services for residents and staff including Online Utility Bill Pay, Online Recreation Reservations, and GIS.

About Our Technology

The following represents the core systems, services, and business applications:

• Tyler Munis ERP (Utility Billing & Financials)
• SunGard Public Sector ERP (Payroll)
• GovPartner (Cartegraph) Community Development Program
• ESRI Geographic Information System
• Laserfiche Content Management System
• Vermont Systems Recreation Reservation System
• Microsoft SharePoint
• Cisco Unified Communications Manager
• Cisco Voice over Internet Protocol (VoIP) Phone System
• Cisco Call Center and Web Chat System
• Cisco Wireless Solution
• Nimble Storage Area Network (SAN)
• Fortinet Firewalls
• Dell Desktop and Notebook Computers
• VMware Server Virtualization
• Cisco Switches and Routers
• Barracuda SPAM Appliance
• SHARP Multi-Function Copiers and HP Laserjet Printers
• Spectrum Internet and Point to Point WAN Services
• Frontier FiOS Internet
• SwagIT Video Streaming Server

Outside Agencies We Support

• Chino Hills Police (VoIP Phone System)
• James S. Thalman Chino Hills Library (VoIP Phone System)