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New Account - Water, Sewer, & Trash Service
Utility Billing Office
14000 City Center Drive,
2nd Floor
Chino Hills, CA 91709
Ph: (909) 364-2660

Monday - Thursday
7:30 am - 5:00 pm
7:30 am - 4:00 pm
Start Your Service
To start utility service in the City of Chino Hills, please call or visit the City of Chino Hills Utility Billing Office.

To Establish a New Account, the Following Information is Required:
  • Service Address (property address and unit # if applicable)
  • Name
  • Phone Number & Secondary Phone Number (if available)
  • Driver's License Number
  • Social Security Number

There is a $15.00 non-refundable application fee. As well as a $125 deposit or greater, depending on residence. Payment and account information must be received before service is established. All deposits are retained by the City of Chino Hills until the account is closed. The deposit amount is then applied as a credit towards the final bill. When the account is closed, the remaining credit amount remaining will be refunded to the resident in the form of a check, regardless of the payment type initially used to pay the deposit fee.
All new services or cancellations take one business day to process. The City of Chino Hills does not conduct business on Saturday, Sundays, or major holidays.

The City of Chino Hills accepts cash, checks, Visa, and MasterCard payments (via phone Visa and MasterCard only).