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New Account - Water, Sewer, & Trash Service
Contact
Utility Billing Customer Service 
14000 City Center Drive,
2nd Floor
Chino Hills, CA 91709

Ph: (909) 364-2660
Email

Hours
Monday - Thursday
7:30 am - 5:00 pm
Friday
7:30 am - 4:00 pm
Start Your Service
To start utility service in the City of Chino Hills, please call or visit the City of Chino Hills Utility Billing Office.

To Establish a New Account, the Following is Required:
  • Service Address (property address and unit # if applicable)
  • Name
  • Phone Number & Secondary Phone Number (if available)
  • Driver's License Number
  • Social Security Number
  • Application Fee of $11.00 (non-refundable)
  • Deposit of $220 (or more depending on residence)

Payment and account information must be received before service is established.  All deposits are retained by the City of Chino Hills until the account is closed. Once the account is closed, the deposit amount is then applied as a credit towards the final bill.  Any remaining credit will be refunded to the resident in the form of a check, regardless of the payment type initially used to pay the deposit fee.

All new services or cancellations take one business day to process.  Please keep in mind, the City is closed weekends and holidays.

The City of Chino Hills accepts the following payment methods: cash, check, money order, and debit/credit card (Visa and MasterCard). Pay by phone only debit/credit card payments accepted.