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Water, Sewer, & Trash Service
Utility Billing Customer Service 
14000 City Center Drive,
2nd Floor
Chino Hills, CA 91709

Ph: (909) 364-2660 

Monday - Thursday
7:30 am - 5:00 pm
7:30 am - 4:00 pm

The City of Chino Hills provides high quality water, sewer, and trash service in a cost-effective manner. Your utility bill includes water, sewer, and trash collection fees. 

How to Set-Up a New Account            How to Pay Your Utility Bill

Water & Sewer Service 

2018 Water Rate Study                     Smart Meter FAQ's

Annual Water Quality Consumer Confidence Report

Water Billing Error

Trash Service
The City of Chino Hills contracts with Republic Services for all trash and recyclable collection services in the City. Residential areas are provided with three 110-gallon collection bins: one for trash, one for recyclables, and one for green waste materials. If you have questions regarding your trash services and have already established an account with the the City of Chino Hills, please contact Chino Hills Disposal at (866) 238-2444 or visit www.republicservices.com for more information. 

Republic Services Holiday Hours
In observance of the holidays, recycling and waste collection services provided by Republic Services will be delayed one day December 25, 2015 and January 1, 2016, and the Call Center will close at 4:00 p.m. on Christmas Eve.

Residential holiday tree(s) will be collected Monday, December 28th through January 8th 2016. Follow these guidelines to participate:

• Place holiday tree(s) curbside before 6 a.m.
• Place holiday tree(s) on the parkway or to the side of collection containers, not in front of containers.
• Holiday trees larger than 6 feet must be cut in half.
• Contact Republic Services to request a pickup for a flocked holiday tree.

To learn more visit RepublicServices.com or call toll-free (866) 238-2444.

Republic Services – Holiday Call Center Hours:
Christmas Eve – Dec. 24, 2015 - 7 a.m. - 4 p.m., Christmas Day – Closed
New Year’s Eve – Dec. 31, 2015 – 7 a.m. – 6 p.m., New Year’s Day – Closed

Trash Pick-up Schedule                     Residential Trash Collection Rates

How to Avoid Late Fees
Please pay your bill within the due date shown on your City of Chino Hills utility bill to avoid a delinquent account. Your account will be regarded as delinquent if payment is not made within 42 days of the billing date (not the due date) and a 10% penalty will be applied to the account (the minimum penalty is $10.00). 

Delinquent Bill Procedure                   Other Charges

Have Questions?
Please call the Utility Billing Office at (909) 364-2660.  Our CHAT Online feature is currently being upgraded, and will be made available upon completion.  The CHAT feature will appear here when the upgrade is complete.