Assistance Program for Water Customers
Residential water customers have the opportunity to apply for the City of Chino Hills new Low-Income Rate Assistance program (LIRA).
What kind of discount is available?
The LIRA program offers a $10 discount on the monthly water meter charge. The amount was set after a survey of nine water agencies with monthly low-income discounts revealed a range from $2.25 to $16.48. Residents who live in multi-family/multi-unit structures, that receive water through one master meter, are not eligible for this discount.
How can I apply?
Simply submit your application one of three ways:
How do I qualify?
Eligible customers must occupy the property where water service is provided, have a water meter size of 1” or below (meter size noted on water bill), have the water bill account in their name, and complete an application. Water customers must provide a copy of a current Southern California Edison or Southern California Gas bill that verifies their enrollment in the utilities’ California Alternate Rates for Energy (CARE) rate assistance programs. The LIRA and CARE programs follow the same California Public Utilities Commission (CPUC) definition of low income. The qualifying household income levels are: 1 - 2 persons - $33,820; 3 persons - $42,660; and 4 - $51,500. For larger households, add an additional $8,840 per person. The CPUC may adjust income levels each year based on inflation. Once approved to receive the LIRA discount, participants are required to notify the City if their income level increases above the limits during the one-year period covered by their application.
Do I have to reapply each year?
A new application is required every year.
How is the program funded?
Penalty fees collected by the water utility will fund the program. Historically those fees have offset other costs to the water system. Approximately $100,000 per year will be needed to pay for the discount. According to U.S. Census data, approximately 1,400 households may qualify. Proposition 218 does not allow assistance programs to be subsidized by other ratepayers.
Persons who have questions or need assistance completing the simple application may call Utility Billing Customer Service at (909) 364-2660.