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Posted on: January 4, 2019

Low-Income Water Customers May Apply for Rate Assistance

Residential water customers in Chino Hills may apply for the City of Chino Hills’ new Low-Income Rate Assistance program (LIRA). The LIRA program offers a $10 discount on the monthly water meter charge.

Applications are available online; at the water counter on the second floor at City Hall, 14000 City Center Drive; and at the Chino Hills Community Center, 14250 Peyton Drive.

Depending upon response to the program, applications are expected to be reviewed within 10 business days.  Once eligibility is confirmed, the discount will appear on the next 12 monthly bills. If an application is denied, the customer will be notified. 

Eligible customers must occupy the property where water service is provided, have a water meter size of 1” or below (meter size noted on water bill), have the water bill account in their name, and complete an application. Water customers must provide a copy of a current Southern California Edison or Southern California Gas bill that verifies their enrollment in the utilities’ California Alternate Rates for Energy (CARE) rate assistance programs. A new application is required every year.

The LIRA and CARE programs follow the same California Public Utilities Commission (CPUC) definition of low income (200% of the Federal poverty level). The qualifying household income levels are: 1 person - $24,280; 2 persons - $32,920; 3 persons - $41,560; and 4 - $50,200. For larger households, add an additional $8,640 per person. The CPUC may adjust income levels each year based on inflation. Once approved to receive the LIRA discount, participants are required to notify the City if their income level increases above the limits during the one-year period covered by their application.

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