Virtual City Hall Service Guide

City Hall Receptionist

Phone: 909-364-2600
Hours:  M-Th 7:30 am – 5:30 pm; F 7:30 am – 4:30 pm

City Yard Receptionist

Phone: 909-364-2800
On Call / After Hours: 909-364-2860
Hours:  M-Th 6:45 am – 4:45 pm; F 6:45 am – 3:45 pm

Chino Hills Police Department

Emergencies:  Call or text 9-1-1

After Hours Dispatch:  909-465-6837

Non-emergency Phone:  909-465-6837 to report a crime, suspicious activity, or other incident   

Department Phone: 909-364-2000
Hours:  M – F 8:00 am – 5:00 pm

MOST COMMONLY-USED CITY SERVICES

Utility Billing

Pay Your Chino Hills Utility Bill in 4 Easy Ways

1. Pay online: using your checking/savings account (EFT) or your debit/credit card (Visa, MasterCard and Discover)
2. Mail your payment to: City of Chino Hills, Utility Billing Office, 14000 City Center Drive, Chino Hills, CA 91709
3. Drop-off Payment Box: Available 24/7, located in the City Hall parking lot, west side of the Chino Hills Library near the Police Department.
4. Pay by phone: You can make a payment over the phone by calling 909-364-2660, M-Th 7:30 am - 5:00 pm; and F 7:30 am - 4:00 pm. Payment methods accepted by phone are Visa, MasterCard and Discover.

Water / Trash Customer Service

New Water / Trash Service, General Inquiries

Phone:  909-364-2660                                               Hours:  Monday - Thursday 7:30 am – 5:00 pm;  and Friday 7:30 am - 4:00 pm

Email Utility Billing Customer Service

Republic Services Toll Free:  800-700-8610
* Note - E-Waste Pickup services suspended

Requests for Service 

Online Request Tracker can be used to report:

• Code Enforcement Issues - Use the Code Enforcement Request Form
• Graffiti Related Issues - Use the Graffiti Removal Request Form
• Water, Street, Street Light, Landscape, Tree-Related Issues - Use the FixIT Form for Public Works

You can also report Code Enforcement issues by calling the Code Enforcement Hotline

Phone: 909-364-2757 

Email Code Enforcement 

Public Works Maintenance Requests call be called in to 909-364-2800 or sent via email to publicworks@chinohills.org.

City of Chino Hills App

Requests for Service can be submitted online through our Request Tracker and via the FREE City of Chino Hills app. found in the following app marketplaces. Google Play Store  Apple App Store

OTHER CITY SERVICES

Business Licenses

General Inquiries:  909-364-2670
Online Business License Information

Online Business License Renewal 

HdL Companies Phone:  909-740-3187