Virtual City Hall Service Guide

City Hall Receptionist

Phone: 909-364-2600
Hours:  M-Th 7:30 am – 5:30 pm; F 7:30 am – 4:30 pm

City Yard Receptionist

Phone: 909-364-2800
On Call / After Hours: 909-364-2860
Hours:  M-Th 6:45 am – 4:45 pm; F 6:45 am – 3:45 pm

Chino Hills Police Department

Emergencies:  Call or text 9-1-1

After Hours Dispatch:  909-465-6837

Non-emergency Phone:  909-465-6837 to report a crime, suspicious activity, or other incident   

Department Phone: 909-364-2000
Hours:  M – F 8:00 am – 5:00 pm


Utility Billing

Pay Your Chino Hills Utility Bill in 4 Easy Ways

  1. Pay online: using your checking/savings account (EFT) or your debit/credit card (Visa, MasterCard and Discover)
  2. Mail your payment to: City of Chino Hills, Utility Billing Office, 14000 City Center Drive, Chino Hills, CA 91709
  3. Drop-off Payment Box: Available 24/7, located in the City Hall parking lot, west side of the Chino Hills Library near the Police Department.
  4. Pay by phone: You can make a payment over the phone by calling 909-364-2660, M-Th 7:30 am - 5:00 pm; and F 7:30 am - 4:00 pm. Payment methods accepted by phone are Visa, MasterCard and Discover.

Water / Trash Customer Service

New Water / Trash Service, General Inquiries

Phone:  909-364-2660                                               Hours:  Monday - Thursday 7:30 am – 5:00 pm;  and Friday 7:30 am - 4:00 pm

Email Utility Billing Customer Service

Republic Services Toll Free:  800-700-8610
* Note - E-Waste Pickup services suspended

Requests for Service 

Online Request Tracker can be used to report:

  • Code Enforcement Issues - Use the Code Enforcement Request Form
  • Graffiti Related Issues - Use the Graffiti Removal Request Form
  • Water, Street, Street Light, Landscape, Tree-Related Issues - Use the FixIT Form for Public Works

You can also report Code Enforcement issues by calling the Code Enforcement Hotline

Phone: 909-364-2757 

Email Code Enforcement 

Public Works Maintenance Requests call be called in to 909-364-2800 or sent via email to

City of Chino Hills App

Requests for Service can be submitted online through our Request Tracker and via the FREE City of Chino Hills app. found in the following app marketplaces. Google Play Store  Apple App Store


Business Licenses

General Inquiries:  909-364-2670
Online Business License Information

Online Business License Renewal 

HdL Companies Phone:  909-740-3187

Use this Virtual City Hall Service Guide (PDF) for quick access to contact information for City services.

City Clerk’s Office

Claims / Subpoenas / Public Records Request / Bids / Agreements / Elections General Inquiries

Phone:  909-364-2620

Public Records Request Online                                       Via Email
View Public Records

City Council

General Inquiries:  909-364-2620                                       Email City Council  

City Manager’s Office / Administration

Administration / Human Resources / Community Relations / Emergency Preparedness / Information Technology / Republic Services Contract

Phone:  909-364-2610
Email City Manager’s Office

Code Enforcement Division

Code Enforcement / Parking Permits: Litel & Ayala Neighborhoods / Carbon Canyon Resident Decal

General Inquiries & Report a Complaint 

Phone:  909-364-2757

Email Code Enforcement

Community Development Department

Building & Safety / Building Permits General Inquiries

Phone:  909-364-2780

Building Inspection Request Line

Phone: 909-364-2790

Email Community Development

Planning / Zoning / Plan Review
General Inquiries

Phone:  909-364-2740

Email Community Development

Community Services Department

Recreation Programs / Facilities / Events / Classes

Phone: 909-364-2710

Email Community Services 

Finance Department

Accounts Payable / Accounts Receivable General Inquiries

Phone:  909-364-2640

Email Finance Department 

Parking Ticket Payments

Street Sweeping / Administrative Citations

Administrative Citation Payments 

*No new street sweeping parking citations will be issued during the COVID-19 Stay at Home Order through January 3 (may be extended). 

Street Sweeping Information

Public Works Department

Water & Sewer Operations / Public Facilities / Parks & Facilities / Street Sweeping City Yard

Phone:  909-364-2800

Email Public Works 

Public Works Department / Engineering Division

Encroachment Permits / Plan Check / Capital Improvements Program Engineering  

Phone:  909-364-2770

Email Engineering