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Virtual City Hall Service Guide
City Hall Receptionist
Phone: 909-364-2600
Hours: M-Th 7:30 am – 5:30 pm; F 7:30 am – 4:30 pm
City Yard Receptionist
Phone: 909-364-2800
On Call / After Hours: 909-364-2860
Hours: M-Th 6:45 am – 4:45 pm; F 6:45 am – 3:45 pm
Chino Hills Police Department
Emergencies: Call or text 9-1-1
After Hours Dispatch: 909-465-6837
Non-emergency Phone: 909-465-6837 to report a crime, suspicious activity, or other incident
Department Phone: 909-364-2000
Hours: M – F 8:00 am – 5:00 pm
MOST COMMONLY-USED CITY SERVICES
Utility Billing
Pay Your Chino Hills Utility Bill in 4 Easy Ways
- Pay online: using your checking/savings account (EFT) or your debit/credit card (Visa, MasterCard and Discover)
- Mail your payment to: City of Chino Hills, Utility Billing Office, 14000 City Center Drive, Chino Hills, CA 91709
- Drop-off Payment Box: Available 24/7, located in the City Hall parking lot, west side of the Chino Hills Library near the Police Department.
- Pay by phone: You can make a payment over the phone by calling 909-364-2660, M-Th 7:30 am - 5:00 pm; and F 7:30 am - 4:00 pm. Payment methods accepted by phone are Visa, MasterCard and Discover.
Water / Trash Customer Service
New Water / Trash Service, General Inquiries
Phone: 909-364-2660 Hours: Monday - Thursday 7:30 am – 5:00 pm; and Friday 7:30 am - 4:00 pm
Email Utility Billing Customer Service
Republic Services Toll Free: 800-700-8610
* Note - E-Waste Pickup services suspended
Requests for Service
Online Request Tracker can be used to report:
- Code Enforcement Issues - Use the Code Enforcement Request Form
- Graffiti Related Issues - Use the Graffiti Removal Request Form
- Water, Street, Street Light, Landscape, Tree-Related Issues - Use the FixIT Form for Public Works
You can also report Code Enforcement issues by calling the Code Enforcement Hotline
Phone: 909-364-2757
Public Works Maintenance Requests call be called in to 909-364-2800 or sent via email to publicworks@chinohills.org.
City of Chino Hills App
Requests for Service can be submitted online through our Request Tracker and via the FREE City of Chino Hills app. found in the following app marketplaces. Google Play Store Apple App Store
OTHER CITY SERVICES
Business Licenses
General Inquiries: 909-364-2670
Online Business License Information
Online Business License Renewal
HdL Companies Phone: 909-740-3187
Use this Virtual City Hall Service Guide (PDF) for quick access to contact information for City services.
City Clerk’s Office
Claims / Subpoenas / Public Records Request / Bids / Agreements / Elections General Inquiries
Phone: 909-364-2620
Email
Public Records Request Online Via Email
View Public Records
City Council
General Inquiries: 909-364-2620 Email City Council
City Manager’s Office / Administration
Administration / Human Resources / Community Relations / Emergency Preparedness / Information Technology / Republic Services Contract
Phone: 909-364-2610
Email City Manager’s Office
Code Enforcement Division
Code Enforcement / Parking Permits: Litel & Ayala Neighborhoods / Carbon Canyon Resident Decal
General Inquiries & Report a Complaint
Phone: 909-364-2757
Community Development Department
Building & Safety / Building Permits General Inquiries
Phone: 909-364-2780
Building Inspection Request Line
Phone: 909-364-2790
Planning / Zoning / Plan Review
General Inquiries
Phone: 909-364-2740
Community Services Department
Recreation Programs / Facilities / Events / Classes
Phone: 909-364-2710
Finance Department
Accounts Payable / Accounts Receivable General Inquiries
Phone: 909-364-2640
Parking Ticket Payments
Street Sweeping / Administrative Citations
Administrative Citation Payments
*No new street sweeping parking citations will be issued during the COVID-19 Stay at Home Order through January 3 (may be extended).
Public Works Department
Water & Sewer Operations / Public Facilities / Parks & Facilities / Street Sweeping City Yard
Phone: 909-364-2800
Public Works Department / Engineering Division
Encroachment Permits / Plan Check / Capital Improvements Program Engineering
Phone: 909-364-2770