COVID-19 (Novel Coronavirus)

Easy Access to COVID-19 Info NewsFlashCity leaders are actively monitoring the COVID -19 pandemic, working closely with the San Bernardino County Department of Public Health and other agencies. The health and well-being of the Chino Hills community is our highest priority. The Chino Hills City Council, our management team, and staff are working diligently with our partners at the federal, state, county, and local levels to coordinate our response to COVID-19. The lead national agency is the Federal Government who is working closely with the Centers for Disease Control and Prevention (CDC). The State of California makes broad policies and regulations that apply to the entire state. The lead local agency for this public health matter is the San Bernardino County Department of Public Health (SBCDPH).  

Governor Newsom Orders Additional Closing of Indoor Business Operations  - July 13 -- NEW

Effective immediately, additional indoor business operations to close immediately. Closures apply to counties that have been on the California Department of Public Health County Monitoring List for 3 consecutive days. This includes the County of San Bernardino. Required shut downs include fitness centers, worship services, offices for non-critical sectors, personal care services, hair salons, barbershops, and malls unless they can be modified to operate outside or by pick-up.

Previous indoor business operation closures which remain effected include dine-in restaurants, wineries and tasting rooms, movie theaters, family entertainment centers (for example: bowling alleys, miniature golf, batting cages and arcades), zoos and museums, and cardrooms.

Additionally, bars, brewpubs, breweries, and pubs MUST CLOSE BOTH indoor and outdoor statewide, unless they are offering sit-down, outdoor dine-in meals.  Alcohol can only be sold in the same transaction as a meal. Visit for more information and view the State Guidance.

National Testing Supply Shortage Impacting County Testing Capabilities -- NEW

July 8, 2020 - For the immediate short term, San Bernardino County will be limiting COVID-19 testing in response to severe supply chain disruptions. The County hopes to resume its expanded testing regime by next week, once it obtains adequate testing supplies.

“There have been concerns about testing supply shortages throughout the state and within our county,” said Interim County Public Health Director Corwin Porter. “We are continuously trying to obtain the necessary resources to ensure that we can provide testing in our county at peak capacity.”

The supply shortage is not limited to San Bernardino County, but rather is affecting communities around the state and the nation. According to a recent survey by the Association for Molecular Pathology, more than 70% of U.S. clinical laboratories have suffered significant delays to COVID-19 testing programs as a result of ongoing supply chain disruptions. The organization said that the expansion of COVD-19 testing capacity at laboratories around the country has put pressure on supply chains that handle reagents and other materials used to learn whether a patient is infected.

California Health and Human Services Secretary Dr. Mark Ghaly acknowledged the state is facing a testing supply shortage.

“As more states begin to scale their testing capabilities, new constraints are materializing within the supply chain,” Ghaly said. “Simultaneously, laboratories are becoming overwhelmed with high numbers of specimens, slowing down processing timelines.” He urged laboratories to “prioritize testing turnaround for individuals who are most at risk of spreading the virus to others.”

Those with existing appointments should check their email to learn if their appointment has been cancelled.

“Our hope is that we can obtain the necessary supplies very soon so that we can maintain our testing capacity,” Porter said. “Without a sufficient supply of tests, this will bring challenges in identifying cases and treating those who are diagnosed positive for COVID-19. Tests are necessary to identify and isolate positive cases quickly so that we can keep the virus from spreading throughout our county.”

The County will share news and updates immediately when we confirm testing supplies are adequate to meet demand.

Youth Sports Are Not Allowed According to State Guidelines -- NEW

The County of San Bernardino issued some clarifications regarding youth sports in their July 6 update. Along with the closing of indoor operations to prevent the spread of COVID-19, youth sports are not allowed under current state guidelines. Many counties, including the County of San Bernardino, were under the impression that youth sports for purposes of conditioning, drills and exercise activities were allowed with social distancing, frequent hand washing and use of masks when closer than six feet or indoors. However, according to the state this is not the case.

At this time recreational team and youth sports of any kind, including purposes of conditioning, drills and exercise activities are not permitted. It is unfortunate and the County indicated its understanding that children would like the opportunity to participate in their normal team activities but now is not the time to let our guard down. The County will share official guidelines for recreational team and youth sports when they are made available by the state. In the meantime, the County encourages all residents to do their part to prevent the spread of COVID-19.


Due to low enrollment, Summer Day Camp is CANCELLED. All those who are currently registered will receive a full refund.


Helpful S. B. Co. Business Operation Plan Template 

Businesses are encouraged to complete a Reopening Plan, for each business location if applicable. Utilize the Reopening Plan as a guide for staff training and education. It’s encouraged that businesses post the Reopening Plan onsite near the front entryway in a location that is visible and accessible to both staff and customers as a way to demonstrate compliance with State and County safety guidelines. Lastly, all businesses should review the plan on a regular basis to ensure that it remains current as guidance is adjusted by the State and County.

Use this template to safely prepare. Click Here to download

Nail Salons, Tattoo Studios and Other Personal Services OK to Open June 19

San Bernardino County Update June 12, 2020 - The State Department of Public Health has issued guidance that will allow personal care services, nail salons, tattoo parlors, massage therapy, and skin care and cosmetology such as facials, waxing, and electrolysis to reopen on Friday, June 19. Read More  -  Personal Care Guidance

State Mandates That Face Coverings Be Worn Statewide - June 18

People in California must wear face coverings when they are in the high-risk situations.  The risk for COVID-19 remains and the increasing number of Californians who are leaving their homes for work and other needs, increases the risk for COVID-19 exposure and infection.

Over the last four months, we have learned a lot about COVID-19 transmission, most notably that people who are infected but are asymptomatic or pre-symptomatic play an important part in community spread. The use of face coverings by everyone can limit the release of infected droplets when talking, coughing, and/or sneezing, as well as reinforce physical distancing.

Chino Hills Skate Park and Warm-up Arenas at the McCoy Equestrian & Recreation Center to Open June 18 

The Chino Hills Skate Park and warm-up arenas at the McCoy Equestrian and Recreation Center will reopen to the public on Thursday, June 18 with additional rules in place to reduce community spread of COVID-19.

Signage posted at the Chino Hills Skate Park prohibits gatherings or group activities, requires six feet of physical distance, and recommends wearing face coverings.

Signage posted at the McCoy Equestrian and Recreation Center also require six feet of physical distance, and recommends wearing face coverings. Additionally, a maximum capacity of three horses will be allowed in each warm-up arena, and riders must remain on the horse at all times while in the arena. If other riders are waiting, the City asks riders to limit their visit to 30 minutes. Lastly, the City recommends all visitors wash their hands before and after visiting the McCoy facility.

Warm-up arenas will be open from 8:00 am to 5:00 pm Monday through Thursday, and from 8:00 am to 4:00 pm on Friday.

Park monitors will stop at both facilities to educate the public about the additional rules in place and to remind visitors to follow them to ensure continued access to the Chino Hills Skate Park and McCoy Equestrian and Recreation Center.

Offices at the McCoy Center and the Chino Hills Community Center remain closed to the public. To have the arena gates unlocked, please call the Community Center office at (909) 364-2826.

S.B. County Provides Preparation Guidance Issued for Gyms, Bars, Museums, and Other Businesses and Activities to Begin Reopening June 12 

San Bernardino County Update June 5, 2020 - California will allow schools, camps, bars, gyms and other sectors to begin reopening next Friday, June 12. These are among several new businesses and activities the State Department of Public Health today announced can reopen in those counties that have met certain thresholds on the number of cases, testing and preparedness.

The state today issued new guidance documents for these new sectors, giving each business or activity adequate time to create reopening plans. The following are the sectors that will be allowed to reopen next Friday:

Not included in today’s announcement were nail salons, movie theaters and youth sports, which are not authorized to reopen. Most of the new businesses are part of “Stage 3” on the state’s 4-Stage Reopening Plan.

Small businesses that need assistance complying with the guidance should look into the San Bernardino County COVID Compliant Business Partnership Program, Participating small businesses can receive up to $2,500 in funding to pay for improvement, equipment, and supplies needed to comply with safety guidance.

San Bernardino County Readiness and Reopening Plan (PDF)
State Guidance for Dine-in Restaurants (PDF)
State Guidance for Shopping Centers (PDF) 
State Guidance for Retail (PDF)

California Employment Development Department Provides Guidance For Filing for Claims 

The Employment Development Department (EDD) has provided general guidance as to what programs are available and what situations may be applicable to a variety of circumstances people are facing during the COVID-19 Pandemic. Information is available in the form of COVID-19 FAQs on the EDD website.

S.B. County Launches COVID-Compliant Business Partnership Program -- Applications Now Available!

The County of San Bernardino is committed to rebuilding and sustaining a high quality of life for its residents and businesses. 

To support local small businesses and help ensure ongoing compliance with State and County Health orders and direction, San Bernardino County is implementing the COVID- Compliant Business Partnership Program. 

This program has two components. 

  1. Funding of $2,500 for eligible Small Businesses with 1-100 employees
  2. Support and Partnership for ALL eligible County businesses who wish to become a COVID-Compliant Business Partner

This program will support our local small businesses by reimbursing and/or offsetting costs and impacts directly related to complying with COVID-19 related business protocols and providing support to all eligible County businesses who apply for the program.

Prior to receiving funding, San Bernardino County small businesses must demonstrate compliance with State/County public health orders, and incorporate safety and social distancing practices and measures in their business operations.  

Total funding available for this program is $30,000,000. Eligible businesses, per qualifying location, can receive up to $2,500. Deadline forApplication: August 31, 2020.

May 13, 2020 - S.B. County Daily Update - Business Edition

San Bernardino County Provides Business Owners and Managers With Steps to Take for a Safe Re-opening

With the limited re-opening of some Phase 2 businesses beginning Friday, May 8, San Bernardino County is looking to owners and managers of businesses and facilities to establish safe re-opening guidelines to address the following areas of concern.

  1. Perform a detailed risk assessment and implement a site-specific protection plan. Every workforce is different, with unique characteristics and challenges. No one is in a better place to know how to conduct operations safely than the owner, managers and employees of an individual facility.
  2. Protect and support worker health and safety. Supply and require use of face coverings and personal protective equipment. Relocate break areas outdoors with physically distant seating.
  3. Ensure appropriate physical distancing. Ease into opening by limiting occupancy initially by 25% capacity in order to evaluate operational protocols. Use floor markings and manage traffic flow to ensure 6-foot distancing between individuals as much as possible. Avoid congregating.
  4. Ensure proper infection control. Follow strict cleaning and sanitation standards, appropriate for your place of work or business. Establish operational procedures to frequently clean and disinfect high-touch surfaces.
  5. Train all employees on new procedures. All workers need to understand your site-specific protection plan. Make sure employees know how to screen themselves for symptoms and stay home if they have them.
  6. Communicate with the public. Post clear signage to communicate your new safety protocols to visitors, including the requirement to wear a face covering when indoors and interacting with workers or strangers.
  7. Offer transactions and services online and at curbside whenever feasible. Accommodate curbside pick-up to keep vulnerable populations safe. Continue to encourage takeout and delivery service.

According to the County, the bottom line is that if we want to keep our economy open, we all have to take responsibility in keeping one another safe. We are confident our businesses, employees and patrons can do what it takes to get through this together.

Virtual Recreation

The Community Services Department is offering Virtual Recreation online with contests, activities, virtual tours, and more for all ages.  Visit to learn more. City officials will monitor actions at the State level to determine if it will be possible to offer any of these events and programs in late July, August and September.  Closures will be modified to align with future actions taken at the State level.

Protect Against Infection

The San Bernardino CountyDepartment of Public Health (DPH) is continuously working with the Centers forDisease Control and Prevention (CDC) and the California Department of PublicHealth (CDPH) to respond to reports of Novel Coronavirus 2019 (COVID-19).

A State and Local Health Order is in place that requires residents to stay at home except to get food, care for a relative or friend, get necessary health care, or go to an essential job. If you must leave your home for an essential outing, wear a face covering that covers your nose and mouth and keep at least 6 feet of distance from other people. 

Older adults and those with chronic medical conditions should take additional precautions to avoid getting sick with the COVID-19. 

These measures are challenging during this time, but they are necessary to help protect all of our communities.

Face Coverings

According to the CDC, cloth face coverings can be made from household items or made at home from common materials. Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

Cloth face coverings should—

  • fit snugly but comfortably against the side of the face
  • be secured with ties or ear loops
  • include multiple layers of fabric
  • allow for breathing without restriction
  • be able to be laundered and machine dried without damage or change to shape

CDC Information on Face Coverings
CDC Information on Face Coverings (Spanish) 
Cloth Face Coverings (PDF) 
Cloth Face Coverings (PDF) Spanish
SB County Press Release on Face Coverings (PDF)

COVID-19 Message From Mayor Art Bennett

Your Drinking Water is Safe

There is much concern over the availability of bottled water. However, you should know that the water supply in Chino Hills is safe and meets all safe drinking water standards. Bottled water is not a necessity.

Urgent Request - Only Flush Toilet Paper! 

If you haven’t found toilet paper and are using substitutes like paper towels, paper napkins, etc. - they are not flushable and cause problems for sewer equipment.  Please use the trash can. The "flushable" wipes are not flushable. Toilet paper is the only thing you should flush....even facial tissue does not dissolve.

The list below of food pantries has been provide by San Bernardino County Department of Public Health Nutrition.

Inland Empire Food Assistance List (PDF) 

Governor’s Stay at Home Order

The Governor issued a Stay at Home Order on March 19, which means everyone is required to stay home except to get food, care for a relative/friend, get necessary health care, or go to an essential job. If you go out, keep at least six feet of distance. 

What Does a Stay at Home Order Mean?

The California State Public Health Officer and Director of the California Department of Public Health is ordering all individuals living in the State of California to stay home or at their place of residence, except as needed to maintain continuity of operation of the federal critical infrastructure sectors, critical government services, schools, childcare, and construction, including housing construction.  (Note - the Governor’s Executive Stay at Home Order was announced the evening of March 19, 2020.  Additional clarifications are being made by San Bernardino County as a result of the order.  A statewide order supercedes a County order.)

The state has posted useful information at

Public Health Guidance on Gatherings To Slow the Rate of Transmission

To protect public health and slow the rate of the transmission of COVID-19, the California Department of Public Health has provided the guidance that gatherings of any size as described below should be POSTPONED or CANCELLED across the state of California until further guidance is issued.  The California Department of Public Health finds the following: 

  • All gatherings should be postponed or canceled. This includes gatherings such as concerts, conferences, and professional, college, and school sporting events. 
  • A “gathering” is any event or convening that brings together people in a single room or single space at the same time, such as an auditorium, stadium, arena, large conference room, meeting hall, cafeteria, or any other indoor or outdoor space.

This guidance applies to all non-essential professional, social, and community gatherings regardless of their sponsor. Gatherings that do not meet the aforementioned criteria should only be conducted when they are essential—that is, if the activity is essential and could not be postponed or achieved without gathering, meaning that some other means of communication could not be used to conduct the essential function.

Protect Yourself & Your Family

The City of Chino Hills is continuing to closely monitor the Coronavirus Disease 2019 (COVID-19) situation throughout the County, State, and Nation.  The San Bernardino County Department of Public Health and the San Bernardino County Office of Emergency Services are working cooperatively to keep cities throughout the County updated with the latest information and guidance on a variety of topics ranging from personal hygiene to travel advisories. 

  • All residents should continue to practice good public health hygiene
  • People should not be excluded from activities based on their race, country of origin, or recent travel if they do not have symptoms of respiratory illness
  • All San Bernardino County residents and visitors should continue to practice good public health hygiene, as this is the height of the flu season across the County

Public health officials recommend individuals take a number of steps to protect both their health and the health of those around them, which include:

The San Bernardino County Department of Public Health (DPH) has developed a Corona Virus Disease 2019 (COVID-19) Website for resources that can be used by the City, our businesses, and the community.  For the most updated information about COVID-19, visit the Centers for Disease Control and Prevention (CDC) where information can be found in Chinese and Spanish as well.

Emergency Assistance Spreadsheet (PDF)

Governor issued a Stay at Home Order for the State of California  

For the Number of COVID-19 cases in San Bernardino County, visit the DASHBOARD to find out more.  

Report Compliance Concerns to S.B. Co. Department of Public Health

COVID-19 Testing Sites

S.B. County Testing Locations*

San Bernardino County residents are eligible to be tested for COVID-19 even if they do not have any symptoms (fever, cough, shortness of breath, chills, muscle pain, new loss of taste or smell, vomiting or diarrhea, and/or sort throat).  Testing events are free of charge and do not require health insurance.  The use of face coverings are required at all testing sites.


5201 D St., Chino
Monday – Friday through July 30, 7 a.m. to 7 p.m.
Appointment Only
Click here to make an appointment.


4985 Richton St., Montclair
Monday – Friday through August 31, 9 a.m. – 3:30 p.m.
Appointment Only. Appointment registration will open as they are made available.
July 13 – 14: Appointments are no longer available. 

(NORTH) - Indoor Testing

1947 Convention Center Way, Ontario
Monday – Friday through August 31, 9 a.m. – 3:30 p.m.
Appointment Only. Appointment registration will open as they are made available.
July 13 – 14: Appointments are no longer available.

- Indoor Testing

8303 Rochester Ave., Rancho Cucamonga
Monday – Friday through July 31, 9 a.m. – 3:30 p.m.
Appointment Only. Appointment registration will open as they are made available.
July 13 – 14: Appointments are no longer available. 

Additional events and event details will be announced as they are confirmed. Please remember, if you are showing symptoms of COVID-19, you can still call your doctor and they can determine if you need testing.

Where can I report price gouging?  To report fraud, such as price gouging, contact the San Bernardino County District Attorney’s office at 909-382-7748.

S.B. County - General COVID19 Questions & Business Essential Service Questions call either of the two phone numbers listed below: 

  • 909-387-3911 (M-Fri., 9:00 am to 5:00 pm)
  • 800-782-4264, option 6   (Mon-Sun., 8:00 am to 5:00 pm)

*Call your health care provider for medical-related questions, or if you are experiencing symptoms.

Official Source for City Information

Residents or businesses with general questions regarding the City’s COVID-19 efforts may contact the City via email to, or call 909-364-2610.

COVID-19 Timeline of Events:

(In reverse order, most recent events at the top)

July 13, 2020: Governor Newsom orders additional indoor business operations to close immediately. These include fitness centers, worship services, offices for non-critical sectors, personal care services, hair salons, barbershops, and malls. State Guidance.

July 1, 2020:  Governor Newsom orders closing of bars and certain indoor operations at Dine-in Restaurants, Family Entertainment Centers, Movie Theatres, Wineries and Tasting Rooms, Zoos & Museums, Cardrooms and more. Closures to remain in place for at least 3 weeks.⁣⁣
⁣⁣State Guidance

June 23, 2020: James S. Thalman Chino Hills Branch Library opens to the public along with select locations including Apple Valley, Fontana, Hesperia, Highland, Needles, and Trona. Modified operation hours in effect until further notice . 

June 19, 2020:  Calif. Dept. of Public Health allows personal care services to open such as nail salons, tattoo studios, waxing, massages, and other personal services. Personal Care Guidance - Read more from the County.

June 18, 2020: State mandates that Californians must wear face coverings when they are in the high-risk situations.

June 18, 2020: Chino Hills Skate Park and McCoy War-up Arenas reopen with additional rules in place.

June 12, 2020: Calif. Dept. of Public Health allows movie theaters, campgrounds, RV parks, bars, wineries, fitness facilities, hotels, museums, and zoos to reopen.

June 6, 2020: Parking lots at Grand Avenue Park and English Springs Park reopen.  Lighted play at the Grand Avenue Park tennis courts is available till 10:00 pm.

June 1, 2020:  San Bernardino County Health Officer issues an Order that allows businesses, public agencies, and nonprofit and faith-based organizations to require customers, patrons, and staff to wear face coverings.

June 1, 2020:  City Hall reopens to the public.

May 30, 2020:  Vila Borba Dog Park reopens to the public.

May 26, 2020:  State announces hair salons and barber shops can begin opening immediately. 

May 25, 2020: San Bernardino County announced the reopening of places of worship with new State-specific guidelines.

May 23, 2020: Calif. Dept. of Public Health Approved S. B. County’s request to reopen more businesses as part of the Governor’s accelerated phase two.

May 12, 2020: City extends closures of City Hall and City Yard to May 31; extends cancellation of programs, classes and events through July 5; and opens some park amenities.

May 8, 2020: San Bernardino County Health Officer issues new Omnibus Order, use of face coverings strongly recommended, but not mandatory.  S.B. County provides guidance on Phase 2 gradual re-opening of certain businesses.

May 8, 2020: State begins gradual move to Stage 2. Business start to re-open with modifications.  

April 30, 2020: City Extends Closure Period Through May 17

April 25, 2020: City Re-opens Trails in accordance with April 23 S.B. Co. Public Health Order.

April 23, 2020: San Bernardino County Public Health Officer issues a new Omnibus Order, re-opens some passive recreation facilities starting April 25.

April 17, 2020:  San Bernardino County Public Health Officer issued a new Omnibus Order, consolidating, and clarifying existing orders.

April 14, 2020:  The Governor announced six critical indicators the State will consider before modifying Stay at Home Order.

April 9, 2020:  City closes parking lots at all City Parks and informs public of required face coverings in accordance with April 8 S.B. Co. Public Health Order.

April 8, 2020: In response to the S. B. Co. Department of Public Health (SBCPH) orders issued on April 7, the City closed parking lots at all parks, including McCoy Equestrian and Recreation Center and Chino Hills Community Center. Press Release

April 7, 2020:  SBCPH issued an order for all residents to wear face coverings while conducting essential business at work, or leaving their home for essential activities. The order includes guidelines for religious services. Then clarifications were made to the order on April 8.

March 31, 2020:  City closes Dog Park, Skate Park;  Parking Lots at Grand Avenue and Community Parks; All City Trails; Basketball, Volleyball, and Tennis Courts at all City Parks  Press Release

March 30, 2020:  SBCPH released numbers of positive COVID-19 cases by city.

March 27-April 1, 2020:  Additional closures of City Parks and amenities, including the following: All trails; basketball, volleyball, and tennis courts; Chino Hills Skate Park; Vila Borba dog park; Parking lot gates to Chino Hills Community Park and Grand Avenue Park. Press Release

March 26, 2020:  City Extends Closures until April 30 and provides updates on service modifications and cancellations. 

March 19, 2020:  Governor Newsom issued a statewide Stay at Home Order

March 17, 2020:  The City Council ratified a local emergency declaration which was declared on March 16.

March 13, 2020:  President Trump declared a National Emergency.

March 12, 2020:  City evaluates programs and cancels some due to COVID-19.

March 11, 2020:  The World Health Organization declared COVID-19 as a pandemic.

March 4, 2020:  Governor Newsom proclaimed a State of Emergency.

Closures, Cancellations, & Service Modifications

Building CLOSURES:

City Facilities CLOSED to the Public March 18 to July 31, 2020 (closures could be extended)

  • Chino Hills Community Center 
  • McCoy Equestrian and Recreation Center (Barn) & Residence (Warm-up Arenas Opened June 18)
  • Sleepy Hollow Community Center
  • Grand Avenue Park Community Building, Staff Offices, & Parking Lot
  • Mystic Canyon Building

County Facilities at Government Center 

  • James S. Thalman Chino Hills Branch Library Update - The Library REOPENED June 23 with limited hours (until further notice): Tuesday, Wednesday, Thursday from 11:00 am - 6:00 pm; Saturday 9:00 am - 4:00 pm.


  • All Playgrounds and Exercise Stations
  • Volleyball and Basketball Courts
  • All Gazebos are Closed - Reservations Have Been Cancelled and No New Reservations Will Be Taken
  • Parking Lots are Closed at Chino Hills Community Park (partial) and Big League Dreams Sports Park / Fairfield Ranch Park
  • Entry Gates to Chino Hills Community Park Field Access are Closed

Modified Services at Chino Hills City Hall 

  • Water Service Disconnections are Postponed
  • Street Sweeping Tickets Are Not Being Issued
  • Passport Processing is Suspended
  • Yard Sale Permits are Suspended

MODIFIED SERVICES Through July 31 (could be extended)

  • Reservations for Recreation Facilities, Conference Rooms, and Gazebos are Cancelled
  • All Recreation Classes, Programs, Activities are Cancelled 
  • Summer Day Camp UPDATE - Summer Day Camp will be available July 6 - 31.  Additional information is available.
  • Teen Activity Center
  • Mobile Recreation
  • Summer Concerts and Movies in the Park have been cancelled through July 31 (check back for update regarding August)
  • Aquatics / Swim Lessons are Cancelled for 2020

Republic Services Trash Pickup

Effective March 30, 2020 Republic Services has made some service modifications. 

  • Drivers will no longer be allowed to leave their vehicle to pick up waste outside of the cart. 
  • E-waste programs are suspended. 
  • Bulky item pickup was restored as of May 18. There is a significant backlog of requests.  Expect scheduling delays.
  • Curbside recycling and yard waste collection services WILL remain in place. 
  • Commercial accounts with fewer than six-day-pickup will be serviced Monday - Friday only. 

List of Special Event & Activity Cancellations

  • Water Conservation Poster Contest (postponed)
  • Youth Track & Field Meet, March 21
  • Kids Art Exploration Day, March 28
  • Adult Easter Egg Scramble, April 3
  • Free Mulch, April 4
  • Easter Egg-Citement Event, April 11
  • Active Adults 50+ Sock Hock, April 22
  • Volunteer Dinner April 23 (postponed)
  • Chino Hills Community Foundation Concert #2 April 24
  • State of the City May 28
  • Aquatics / Swim Lessons Cancelled for 2020
  • Summer Day Camp Cancelled 
  • Concerts & Movies in the Park Cancelled Through July 31

Alternate Ways to Conduct Without Visiting City Hall

Use this Virtual City Hall Service Guide (PDF) for quick access to contact information for City services, or visit the Online Virtual City Hall Service Guide.

Pay Your Chino Hills Utility Bill in 4 Easy Ways

  1. Pay online: using your checking/savings account (EFT) or your debit/credit card (Visa, MasterCard and Discover)
  2. Mail your payment to: City of Chino Hills, Utility Billing Office, 14000 City Center Drive, Chino Hills, CA 91709
  3. Drop-off Payment Box: Located in the City Hall parking lot, west side of the Chino Hills Library near the Police Department.
  4. Pay by phone: You can make a payment over the phone by calling 909-364-2660, M-F 7:30 am - 4:00 pm . Payment methods accepted by phone are Visa, MasterCard and Discover.

Requests for Service 

Request Tracker can be used to report:

  • Code Enforcement Issues - Use the Code Enforcement Request Form
  • Graffiti Related Issues - Use the Graffiti Removal Request Form
  • Water, Street, Street Light, Landscape, Tree-Related Issues - Use the FixIT Form for Public Works

You can also report Code Enforcement issues by calling the Code Enforcement Hotline at 909-364-2757 or emailing

Public Works Maintenance Requests call be called in to 909-364-2800 or sent via email to

City of Chino Hills App

Requests for Service can be submitted online through our Request Tracker and via the FREE City of Chino Hills app. found in the following app marketplaces. Google Play Store  Apple App Store

Business License Renewal

Business License Renewal is renewed online as well. 

City Council Meetings

The City Council meets on the second and fourth Tuesday.  Agendas are posted online at and in an outdoor display case at City Hall’s entrance.  . 

PUBLIC ADVISORY: The City Council Chambers will not be open to the public. 

City Council meetings are being conducted telephonically through Zoom and broadcast live on the City’s website, and on Cable TV Channels 3 (Spectrum Cable) and 41 (Frontier Cable).  Please be advised that pursuant to the Executive Order, and to ensure the health and safety of the public by limiting human contact that could spread the COVID-19 virus, the Council Chambers will not be open for the meeting. Council Members will be participating telephonically and will not be physically present in the Council Chambers.

Instructions on Public Participation in the Council Meeting

Omnitrans Service Changes

In order to maintain lifeline transportation services while supporting public health efforts, Omnitrans Emergency Service Plan is in effect. 

Routes affected: 5, 7, 12, 20, 29, 67, 80, 81, 290, 308, 309, 310, and 365.

Chino Hills Route 365 – Will temporarily operate on a Saturday schedule – Monday – Saturday.  Sunday schedule will continue unchanged. 

Route Changes

Other Service Adjustments in Place

Front-door boarding can safely resume, thanks to protective barriers between operators and customers for everyone’s safety. 

Bus fare can be paid with cash onboard or with Token Transit mobile fares.  Passes are also sold at ticket-vending machines, pass outlets, and by mail at the Omnitrans e-store.

All passes that were valid on March 23 will be valid for an additional 30 days starting June 1.

Face masks are strong recommended while riding, and social distance should be maintained wherever possible.

Bus schedules will remain as they are.  Omnitrans will continue to monitor ridership levels and will deploy additional buses to highly-impacted bus stops when necessary.

Starting June 1, youth 18 and under are entitled to $1 rides each way, June through August.