COVID-19 (Novel Coronavirus)

Easy Access to COVID-19 Info NewsFlashCity leaders are actively monitoring the COVID -19 pandemic, working closely with the San Bernardino County Department of Public Health and other agencies. The health and well-being of the Chino Hills community is our highest priority. The Chino Hills City Council, our management team, and staff are working diligently with our partners at the federal, state, county, and local levels to coordinate our response to COVID-19. The lead national agency is the Federal Government who is working closely with the Centers for Disease Control and Prevention (CDC). The State of California makes broad policies and regulations that apply to the entire state. The lead local agency for this public health matter is the San Bernardino County Department of Public Health (SBCDPH).  

Message from Mayor Art Bennett -- NEW

On behalf of myself and the entire City Council, I would like to thank the County of San Bernardino, our local businesses, and residents for your collective efforts to follow health guidelines and push through this pandemic together. ⁣

We’ve been successful at flattening the curve which has allowed us to begin opening our county ahead of the rest of the state. However, as our County starts to re-open, we must be vigilant about keeping 6 foot of physical distance and washing your hands frequently.  Remember face coverings are encouraged!

Health Officer Issues An Order Allowing Businesses to Require Face Coverings -- NEW

Effective June 1, the San Bernardino County Health Officer issued an Order that allows businesses, public agencies, and nonprofit and faith-based organizations to require customers, patrons, and staff to wear face coverings.  All individuals in the County are strongly encouraged to use face coverings over their nose and mouth when in public, when working in or patronizing businesses, public agencies and nonprofit and faith-based organizations when feasible.

City Hall Reopens to the Public on June -- NEW

Chino Hills City Hall, 14000 City Center Drive, will reopen to the public at 7:30 am on June 1 with modifications and new protocols in place. City Hall closed to the public at 4:30 pm on Wednesday, March 18 as a precaution to reduce community spread of COVID-19. Visitors will be required to wear face coverings and maintain six feet of physical distance from others. City employees will also wear face coverings. Hand sanitizing stations are provided in public areas, plexiglass barriers have been installed to protect customers and employees, and disinfecting protocols and regimens have been increased.

Customers can continue to stay safe at home and reduce the number of people with whom they come in contact by continuing to access City services by phone, email, online, or in-person by appointment. To reach City Hall by phone, please call (909) 364-2600. Please visit for a Virtual City Hall Service Guide that provides direct contact information for City services. Persons who are sick, or those who are part of the population facing a greater risk due to COVID-19, should not visit City Hall.

City Hall is open from 7:30 – 5:30 pm Monday through Thursday, and from 7:30 am to 4:30 pm on Friday. Public counters close 30 minutes early for the following: Building & Safety, Planning, Engineering, and Community Services on the first floor; and Water & Trash Services, Community Services, Code Enforcement, and Finance counters on the second floor.

Installation of modifications at the City Yard are underway. The facility will reopen to the public when work has been completed.

Vila Borba Dog Park Reopen to the Public on May 30 - NEW

The Dog Park at Vila Borba Park will reopen to the public on Saturday, May 30 with additional rules in place to reduce community spread of COVID-19. Signage will be posted that capacity will be limited to 20 people on the large dog side, and 15 people on the small dog side to ensure that six feet of physical distance can be maintained between people who are not part of the same household.  Face coverings are strongly recommended and visitors are encouraged to wash hands before and after visiting the Dog Park. Benches, picnic tables, and water fountains will be taped-off to reduce the concern over COVID-19 spread.  Dog Park patrons are encouraged to bring their own lawn chair and water for their pet. 

Park monitors will stop at the park to help educate the public to make them aware that the rules must be observed to ensure continued access to the Dog Park.  Vila Borba Park is open 30 minutes before sunrise to 30 minutes after sunset. 

Governor Announces Hair Salons and Barber Shops Can Begin Reopening 

On Tuesday, May 26, Gov. Gavin Newsom shared welcome news  for struggling stylists and salons: counties can begin reopening hair salons and barber shops immediately, following critical safety guidelines such as mandatory face coverings for barbers, stylists and their clients. Specifically, state guidelines can be found here, and include strict adherence to face coverings for both employees and patrons, as well as thorough cleaning protocols. At this time, nail salons and gyms are not allowed to reopen.
State Guidance for Hair Salons & Barber Shops

New Guidelines Allow Places of Worship to Resume Services 

On Monday, May 25, the County issued a press release announcing the reopening of places of woship with new State-specified guidelines. Under the new State guidance, issued this morning, places of worship can hold religious services, including funerals, if attendance is limited to 25 percent of a building’s capacity, but no more than 100 attendees.
State Guidance for Places of Worship

More Businesses Allowed to Open as Part of Accelarated Stage 2 

The County of San Bernardino is moving through the accelerated Stage 2 phase of reopening! As of May 23, retail stores, malls, and dine-in restaurants can open with public safety and COVID compliant modifications. The The County of San Bernardino appreciates your support of these businesses and compliance so that we can continue to keep doors open.⁣  Masks and physical distancing are strongly encouraged while visiting these businesses.

The California Department of Public Health on Saturday, May 23, approved the county’s request to reopen more businesses as part of the governor’s accelerated phase two. The county submitted a revised request to move into the next phase on Friday, May 22 based on the new criteria announced by the state on Monday, May 18.

As part of the accelerated Stage 2 phase of the state recovery plan, destination retail stores, including shopping malls and swap meets, and dine-in restaurants can now reopen in San Bernardino County.  Businesses that plan to reopen are required to follow state guidance.
Find out more... 

Gyms, hair and nail salons, barber shops, movie theaters, sports and entertainment venues, libraries, bars and wineries, hotels and motels, and public swimming facilities won’t be authorized to reopen until stages 3 and 4.

San Bernardino County Readiness and Reopening Plan (PDF)
State Guidance for Dine-in Restaurants (PDF)
State Guidance for Shopping Centers (PDF) 
State Guidance for Retail (PDF)

California Employment Development Department Provides Guidance For Filing for Claims -- NEW

The Employment Development Department (EDD) has provided general guidance as to what programs are available and what situations may be applicable to a variety of circumstances people are facing during the COVID-19 Pandemic. Information is available in the form of COVID-19 FAQs on the EDD website.

S.B. County Launches COVID-Compliant Business Partnership Program -- Applications Now Available! -- NEW

The County of San Bernardino is committed to rebuilding and sustaining a high quality of life for its residents and businesses. 

To support local small businesses and help ensure ongoing compliance with State and County Health orders and direction, San Bernardino County is implementing the COVID- Compliant Business Partnership Program. 

This program has two components. 

  1. Funding of $2,500 for eligible Small Businesses with 1-100 employees
  2. Support and Partnership for ALL eligible County businesses who wish to become a COVID-Compliant Business Partner

This program will support our local small businesses by reimbursing and/or offsetting costs and impacts directly related to complying with COVID-19 related business protocols and providing support to all eligible County businesses who apply for the program.

Prior to receiving funding, San Bernardino County small businesses must demonstrate compliance with State/County public health orders, and incorporate safety and social distancing practices and measures in their business operations.  

Total funding available for this program is $30,000,000. Eligible businesses, per qualifying location, can receive up to $2,500. Deadline forApplication: August 31, 2020.

May 13, 2020 - S.B. County Daily Update - Business Edition

San Bernardino County Provides Business Owners and Managers With Steps to Take for a Safe Re-opening

With the limited re-opening of some Phase 2 businesses beginning Friday, May 8, San Bernardino County is looking to owners and managers of businesses and facilities to establish safe re-opening guidelines to address the following areas of concern.

  1. Perform a detailed risk assessment and implement a site-specific protection plan. Every workforce is different, with unique characteristics and challenges. No one is in a better place to know how to conduct operations safely than the owner, managers and employees of an individual facility.
  2. Protect and support worker health and safety. Supply and require use of face coverings and personal protective equipment. Relocate break areas outdoors with physically distant seating.
  3. Ensure appropriate physical distancing. Ease into opening by limiting occupancy initially by 25% capacity in order to evaluate operational protocols. Use floor markings and manage traffic flow to ensure 6-foot distancing between individuals as much as possible. Avoid congregating.
  4. Ensure proper infection control. Follow strict cleaning and sanitation standards, appropriate for your place of work or business. Establish operational procedures to frequently clean and disinfect high-touch surfaces.
  5. Train all employees on new procedures. All workers need to understand your site-specific protection plan. Make sure employees know how to screen themselves for symptoms and stay home if they have them.
  6. Communicate with the public. Post clear signage to communicate your new safety protocols to visitors, including the requirement to wear a face covering when indoors and interacting with workers or strangers.
  7. Offer transactions and services online and at curbside whenever feasible. Accommodate curbside pick-up to keep vulnerable populations safe. Continue to encourage takeout and delivery service.

According to the County, the bottom line is that if we want to keep our economy open, we all have to take responsibility in keeping one another safe. We are confident our businesses, employees and patrons can do what it takes to get through this together.

City Extends Facility Closures and Program Cancellations, Opens Low Risk Park Amenities

Chino Hills City Hall and the City Yard remain closed to the public through May 31 as employees continue to provide City services via telephone, online, and in some cases by appointment. Steps are being taken to prepare the facilities to open to the public with additional safety enhancements that will protect staff and visitors. 

The cancellation of classes, events, programs, building reservations, and gatherings will continue through July 5. Facilities that support those programs, including the Chino Hills Community Center and the McCoy Equestrian & Recreation Center will also be closed through July 5. 

The annual State of the City event will not be held, but the City is exploring options to share the information through different methods.  Summer swimming lessons are cancelled for the year. Other popular summer programs including Concerts and Movies in the Park, Summer Day Camp, and Mobile Recreation are cancelled through July 5. 

The Community Services Department is offering Virtual Recreation online with contests, activities, virtual tours, and more for all ages.  Visit to learn more. City officials will monitor actions at the State level to determine if it will be possible to offer any of these events and programs in late July, August and September.  Closures will be modified to align with future actions taken at the State level.

As part of a gradual process to re-open some lower risk park amenities, tennis courts are now open with some “best practices” in place to reduce contact.  Tennis courts will be open with limited hours, 30 minutes before sunrise and 30 minutes after sunset, with no lighted play. Parking lots at most parks are also open with a few exceptions. Several parking lots remain closed to reduce the number of people at the location. Parking lots are closed at the Skate Park, Grand Avenue Park, English Springs Park, Vila Borba Park (Dog Park), a portion of Chino Hills Community Park, and Big League Dreams Sports Park / Fairfield Ranch Park.

Although Face Coverings Are No Longer Required, S.B. County Still Strongly Encourages Their Use 

Friday, May 8:  Face coverings are no longer required – but still strongly recommended – in San Bernardino County. Although no longer regulated by a county health order, gatherings and short-term rentals are still prohibited and social distancing at essential businesses are still required under the state’s “stay-at-home” order. The County strongly urges everyone to continue wearing face coverings in public to slow the spread of the COVID-19 virus, and businesses may still require face coverings for customers and employees,” said Board of Supervisors Chairman Curt Hagman. “But repealing the local health orders and deferring to the less-restrictive state orders will allow the County to reopen businesses more quickly as the governor continues to relax standards.”

Many types of businesses were allowed to reopen under certain conditions. The Board of Supervisors on Thursday adopted a Readiness and Reopening Plan and made plans to seek the governor’s consent to open many other types of businesses next week. The board plans to discuss additional details on Tuesday morning at 9:00 am.


On Friday, May 8 businesses will start to re-open with modifications including some with curbside pickup:

  • Clothing Stores
  • Florists
  • Bookstores
  • Sporting Goods
  • Manufacturing
  • Warehouses

State provides guidelines for businesses.


The San Bernardino County Board of Supervisors late Thursday, May 7 announced some businesses can start to re-open today. These include what Gov. Gavin Newsom has termed Phase 2 businesses.

Phase 1 has been essential businesses, which were never required to be closed. The early phase of Phase 2 starting today are “lower risk” workplaces, including but not limited to bookstores, jewelry stores, clothing and shoe stores, home and furnishing stores, sporting goods stores, antique stores, music stores, and florists. To start, reopening efforts should be phased in, starting first with curbside pickup until further notice.

Supply chains supporting the above businesses can also open under this early stage of Phase 2, specifically in the manufacturing and logistics sectors. All businesses will need to modify operations to reduce contact, ensure proper distancing, and ensure proper PPE and sanitation equipment for all employees, preferably with outdoor breakrooms and physically distant seating. When businesses eventually open their doors to patrons, a workplace should restrict entry to 25 percent capacity and slowly advance from there as health indicators are evaluated.

Workplaces that are not in Stage 1 or Stage 2 include those in the list below.  County and State officials are working with representatives of these sectors to identify reopening strategies.

  • Personal services such as nail salons, tattoo parlors, gyms and fitness studios
  • Hospitality services, such as bars and lounges
  • Entertainment venues, such as movie theaters, gaming facilities, and pro sports
  • Indoor museums, children’s museums and gallery spaces, zoos, and libraries
  • Community Centers, including public pools, playgrounds, and picnic areas
  • Religious services and cultural ceremonies
  • Nightclubs
  • Concert venues
  • Festivals
  • Theme parks

Protect Against Infection

The San Bernardino CountyDepartment of Public Health (DPH) is continuously working with the Centers forDisease Control and Prevention (CDC) and the California Department of PublicHealth (CDPH) to respond to reports of Novel Coronavirus 2019 (COVID-19).

A State and Local Health Order is in place that requires residents to stay at home except to get food, care for a relative or friend, get necessary health care, or go to an essential job. If you must leave your home for an essential outing, wear a face covering that covers your nose and mouth and keep at least 6 feet of distance from other people. 

Older adults and those with chronic medical conditions should take additional precautions to avoid getting sick with the COVID-19. 

These measures are challenging during this time, but they are necessary to help protect all of our communities.

Face Coverings

According to the CDC, cloth face coverings can be made from household items or made at home from common materials. Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

Cloth face coverings should—

  • fit snugly but comfortably against the side of the face
  • be secured with ties or ear loops
  • include multiple layers of fabric
  • allow for breathing without restriction
  • be able to be laundered and machine dried without damage or change to shape

CDC Information on Face Coverings
CDC Information on Face Coverings (Spanish) 
Cloth Face Coverings (PDF) 
Cloth Face Coverings (PDF) Spanish
SB County Press Release on Face Coverings (PDF)

COVID-19 Message From Mayor Art Bennett

Your Drinking Water is Safe

There is much concern over the availability of bottled water. However, you should know that the water supply in Chino Hills is safe and meets all safe drinking water standards. Bottled water is not a necessity.

Urgent Request - Only Flush Toilet Paper! 

If you haven’t found toilet paper and are using substitutes like paper towels, paper napkins, etc. - they are not flushable and cause problems for sewer equipment.  Please use the trash can. The "flushable" wipes are not flushable. Toilet paper is the only thing you should flush....even facial tissue does not dissolve.

Urgent Request - Please Do Not Dump Unwanted Household Items at Closed Thrift Stores 

While you are staying home to do your part in stopping the spread of COVID-19, please remember to focus efforts on disinfecting surfaces rather than purging household items. Many local thrift stores are closed right now and not accepting donations. Dropping off items to a closed store can create a public health and code enforcement issue. Instead, visit for ways you can help out.

No Shortage of Food 

There is no shortage of food, however due to the way that people are shopping right now, the supply chain is behind the demand.   If everyone shops in the normal way that they would typically provide for their family, the grocery stores would be well stocked with what you need.  

The City is collecting information from local restaurants, grocery stores, and others that provide essential services and supplies to the community.  If your business is not listed on the appropriate list below and you would like to be included, or if you have changes to your business information, please update us by email.   

Support for Local Businesses

During this difficult time, local businesses who remain open providing essential services, such as food, need your support.

List of Local Area Stores With Special Shopping Hours (PDF)

List of Restaurants in Chino Hills With Adjusted Hours and Services (PDF)

The list below of food pantries has been provide by San Bernardino County Department of Public Health Nutrition.

Inland Empire Food Assistance List (PDF) 

Governor’s Stay at Home Order

The Governor issued a Stay at Home Order on March 19, which means everyone is required to stay home except to get food, care for a relative/friend, get necessary health care, or go to an essential job. If you go out, keep at least six feet of distance. 

What Does a Stay at Home Order Mean?

The California State Public Health Officer and Director of the California Department of Public Health is ordering all individuals living in the State of California to stay home or at their place of residence, except as needed to maintain continuity of operation of the federal critical infrastructure sectors, critical government services, schools, childcare, and construction, including housing construction.  (Note - the Governor’s Executive Stay at Home Order was announced the evening of March 19, 2020.  Additional clarifications are being made by San Bernardino County as a result of the order.  A statewide order supercedes a County order.)

The state has posted useful information at

Public Health Guidance on Gatherings To Slow the Rate of Transmission

To protect public health and slow the rate of the transmission of COVID-19, the California Department of Public Health has provided the guidance that gatherings of any size as described below should be POSTPONED or CANCELLED across the state of California until further guidance is issued.  The California Department of Public Health finds the following: 

  • All gatherings should be postponed or canceled. This includes gatherings such as concerts, conferences, and professional, college, and school sporting events. 
  • Gyms, health clubs, and theaters should be closed. 
  • A “gathering” is any event or convening that brings together people in a single room or single space at the same time, such as an auditorium, stadium, arena, large conference room, meeting hall, cafeteria, or any other indoor or outdoor space. 

This guidance applies to all non-essential professional, social, and community gatherings regardless of their sponsor. Gatherings that do not meet the aforementioned criteria should only be conducted when they are essential—that is, if the activity is essential and could not be postponed or achieved without gathering, meaning that some other means of communication could not be used to conduct the essential function.

Protect Yourself & Your Family

The City of Chino Hills is continuing to closely monitor the Coronavirus Disease 2019 (COVID-19) situation throughout the County, State, and Nation.  The San Bernardino County Department of Public Health and the San Bernardino County Office of Emergency Services are working cooperatively to keep cities throughout the County updated with the latest information and guidance on a variety of topics ranging from personal hygiene to travel advisories. 

  • All residents should continue to practice good public health hygiene
  • People should not be excluded from activities based on their race, country of origin, or recent travel if they do not have symptoms of respiratory illness
  • All San Bernardino County residents and visitors should continue to practice good public health hygiene, as this is the height of the flu season across the County

Public health officials recommend individuals take a number of steps to protect both their health and the health of those around them, which include:

The San Bernardino County Department of Public Health (DPH) has developed a Corona Virus Disease 2019 (COVID-19) Website for resources that can be used by the City, our businesses, and the community.  For the most updated information about COVID-19, visit the Centers for Disease Control and Prevention (CDC) where information can be found in Chinese and Spanish as well.

Emergency Assistance Spreadsheet (PDF)

Governor issued a Stay at Home Order for the State of California  

For the Number of COVID-19 cases in San Bernardino County, visit the DASHBOARD to find out more.  

COVID-19 Testing Sites

S.B. County Testing Locations*

San Bernardino County residents are eligible to be tested for COVID-19 even if they do not have any symptoms (fever, cough, shortness of breath, chills, muscle pain, new loss of taste or smell, vomiting or diarrhea, and/or sort throat).  Testing events are free of charge and do not require health insurance.  The use of face coverings are required at all testing sites.


Walk-Up Testing

San Bernardino County Health Centers provide services for underserved and vulnerable populations in the county. Click here to learn more about the Health Centers’ patient qualifications and how to make an appointment.

Ontario Health Center
150 E. Holt Blvd., Ontario
Daily from 1 – 5 p.m.
Appointment only.

Ontario - Ontario Convention Center (North)
1947 Convention Center Way, Ontario
June 2 – 5
9 a.m. to 3:30 p.m.
Appointment only. Click here to make an appointment.
No symptoms are required. All clients are required to wear a face covering for their appointment.

Montclair - Kid’s Station 
985 Richton St., Montclair
June 4, 1 – 3:30 p.m.
June 5, 9 a.m. – 3:30 p.m.
Appointment only. Click here to make an appointment.
No symptoms are required. All clients are required to wear a face covering for their appointment.

At these testing events, samples are collected by public health professionals by inserting a nasal swab up the nostril. These samples are then sent to a laboratory for COVID-19 testing.

Report Compliance Concerns to S.B. Co. Department of Public Health

Where can I report price gouging?  To report fraud, such as price gouging, contact the San Bernardino County District Attorney’s office at 909-382-7748.

S.B. County - General COVID19 Questions & Business Essential Service Questions call either of the two phone numbers listed below: 

  • 909-387-3911 (M-Fri., 9:00 am to 5:00 pm)
  • 800-782-4264, option 6   (Mon-Sun., 8:00 am to 5:00 pm)

*Call your health care provider for medical-related questions, or if you are experiencing symptoms.

Official Source for City Information

Residents or businesses with general questions regarding the City’s COVID-19 efforts may contact the City via email to, or call 909-364-2610.

COVID-19 Timeline of Events:

(In reverse order, most recent events at the top)

June 1, 2020:  San Bernardino County Health Officer issues an Order that allows businesses, public agencies, and nonprofit and faith-based organizations to require customers, patrons, and staff to wear face coverings.

June 1, 2020:  City Hall reopens to the public.

May 30, 2020:  Vila Borba Dog Park reopens to the public.

May 25, 2020: San Bernardino County announced the reopening of places of worship with new State-specific guidelines.

May 23, 2020: Calif. Dept. of Public Health Approved S. B. County’s request to reopen more businesses as part of the Governor’s accelerated phase two. 

May 12, 2020: City extends closures of City Hall and City Yard to May 31; extends cancellation of programs, classes and events through July 5; and opens some park amenities.

May 8, 2020: San Bernardino County Health Officer issues new Omnibus Order, use of face coverings strongly recommended, but not mandatory.  S.B. County provides guidance on Phase 2 gradual re-opening of certain businesses.

May 8, 2020: State begins gradual move to Stage 2. Business start to re-open with modifications.  

April 30, 2020: City Extends Closure Period Through May 17

April 25, 2020: City Re-opens Trails in accordance with April 23 S.B. Co. Public Health Order.

April 23, 2020: San Bernardino County Public Health Officer issues a new Omnibus Order, re-opens some passive recreation facilities starting April 25.

April 17, 2020:  San Bernardino County Public Health Officer issued a new Omnibus Order, consolidating, and clarifying existing orders.

April 14, 2020:  The Governor announced six critical indicators the State will consider before modifying Stay at Home Order.

April 9, 2020:  City closes parking lots at all City Parks and informs public of required face coverings in accordance with April 8 S.B. Co. Public Health Order.

April 8, 2020: In response to the S. B. Co. Department of Public Health (SBCPH) orders issued on April 7, the City closed parking lots at all parks, including McCoy Equestrian and Recreation Center and Chino Hills Community Center. Press Release

April 7, 2020:  SBCPH issued an order for all residents to wear face coverings while conducting essential business at work, or leaving their home for essential activities. The order includes guidelines for religious services. Then clarifications were made to the order on April 8.

March 31, 2020:  City closes Dog Park, Skate Park;  Parking Lots at Grand Avenue and Community Parks; All City Trails; Basketball, Volleyball, and Tennis Courts at all City Parks  Press Release

March 30, 2020:  SBCPH released numbers of positive COVID-19 cases by city.

March 27-April 1, 2020:  Additional closures of City Parks and amenities, including the following: All trails; basketball, volleyball, and tennis courts; Chino Hills Skate Park; Vila Borba dog park; Parking lot gates to Chino Hills Community Park and Grand Avenue Park. Press Release

March 26, 2020:  City Extends Closures until April 30 and provides updates on service modifications and cancellations. 

March 19, 2020:  Governor Newsom issued a statewide Stay at Home Order

March 17, 2020:  The City Council ratified a local emergency declaration which was declared on March 16.

March 13, 2020:  President Trump declared a National Emergency.

March 12, 2020:  City evaluates programs and cancels some due to COVID-19.

March 11, 2020:  The World Health Organization declared COVID-19 as a pandemic.

March 4, 2020:  Governor Newsom proclaimed a State of Emergency.

Closures, Cancellations, & Service Modifications

Building CLOSURES:

City Facilities CLOSED to the Public

  • City Yard  (opening date to be determined)

City Facilities CLOSED to the Public March 18 to July 5, 2020

  • Chino Hills Community Center 
  • McCoy Equestrian and Recreation Center & Residence 
  • Sleepy Hollow Community Center
  • Grand Avenue Park Community Building, Staff Offices, & Parking Lot
  • Mystic Canyon Building

County Facilities at Government Center CLOSED to the Public

  • James S. Thalman Chino Hills Branch Library (March 17 – until further notice) Note:  Book returns are not being accepted.  Customers may return books when the Library reopens.  Fines will not be charged.


  • Chino Hills Skate Park & Parking Lot
  • All Playgrounds and Exercise Stations
  • Volleyball and Basketball Courts
  • All Gazebos are Closed - Reservations Have Been Cancelled and No New Reservations Will Be Taken
  • Parking Lots are Closed at English Springs Park, Chino Hills Community Park (partial), Grand Avenue Park, Big League Dreams Sports Park / Fairfield Ranch Park
  • Entry Gates to Chino Hills Community Park Field Access are Closed

Modified Services at Chino Hills City Hall 

  • Water Service Disconnections are Postponed
  • Street Sweeping Tickets Are Not Being Issued
  • Passport Processing is Suspended
  • Yard Sale Permits are Suspended


  • Reservations for Recreation Facilities, Conference Rooms, and Gazebos are Cancelled
  • All Recreation Classes, Programs, Activities and Events are Cancelled Including Summer Concerts & Movies in the Park, and Summer Day Camp
  • Aquatics / Swim Lessons are Cancelled for 2020
  • Teen Activity Center
  • Mobile Recreation

Republic Services Trash Pickup

Effective March 30, 2020 Republic Services has made some service modifications. 

  • Drivers will no longer be allowed to leave their vehicle to pick up waste outside of the cart. 
  • E-waste programs are suspended. (Note - Bulky item pickup was restored as of May 18.)
  • Curbside recycling and yard waste collection services WILL remain in place. 
  • Commercial accounts with fewer than six-day-pickup will be serviced Monday - Friday only. 

Household Hazardous Waste

The following Household Hazardous Waste (HHW) locations are open to the public:

  • Chino Public Works Service Center
    5050 Schaefer Avenue
    2nd and 4th Saturday
    8:00 am - 1:00 pm
  • City of Rialto - Maintenance Yard
    246 S. Willow Avenue
    2nd and 4th Friday and Saturday
    8:00 am - 12:00 pm
  • City of Upland - Maintenance Yard
    1370 North Benson
    Every Saturday (starting May 16)
    9:00 am - 2:00 pm
  • San Bernardino - S.B. International Airport
    2824 East "W" Street, Bldg. 302
    San Bernardino, CA 92408
    Monday—Friday 9 a.m. – 4 p.m.
  • All other HHW locations will remain closed until further notice. 

For more information regarding additional services offered, other locations open at this time, and procedure changes, please call (909) 382-5401, 1-800 Oily Cat (645-9228), or visit

Chino Hills State Park is Open to Vehicular Traffic - Limited Parking is Available

List of Special Event & Activity Cancellations

  • Water Conservation Poster Contest (postponed)
  • Youth Track & Field Meet, March 21
  • Kids Art Exploration Day, March 28
  • Adult Easter Egg Scramble, April 3
  • Free Mulch, April 4
  • Easter Egg-Citement Event, April 11
  • Active Adults 50+ Sock Hock, April 22
  • Volunteer Dinner April 23 (postponed)
  • Chino Hills Community Foundation Concert #2 April 24
  • State of the City May 28
  • Aquatics / Swim Lessons Cancelled for 2020
  • Concerts & Movies in the Park and Summer Day Camp Cancelled Through July 5

Alternate Ways to Conduct Without Visiting City Hall

Use this Virtual City Hall Service Guide (PDF) for quick access to contact information for City services, or visit the Online Virtual City Hall Service Guide.

Pay Your Chino Hills Utility Bill in 4 Easy Ways

  1. Pay online: using your checking/savings account (EFT) or your debit/credit card (Visa, MasterCard and Discover)
  2. Mail your payment to: City of Chino Hills, Utility Billing Office, 14000 City Center Drive, Chino Hills, CA 91709
  3. Drop-off Payment Box: Located in the City Hall parking lot, west side of the Chino Hills Library near the Police Department.
  4. Pay by phone: You can make a payment over the phone by calling 909-364-2660, M-F 7:30 am - 4:00 pm . Payment methods accepted by phone are Visa, MasterCard and Discover.

Requests for Service 

Request Tracker can be used to report:

  • Code Enforcement Issues - Use the Code Enforcement Request Form
  • Graffiti Related Issues - Use the Graffiti Removal Request Form
  • Water, Street, Street Light, Landscape, Tree-Related Issues - Use the FixIT Form for Public Works

You can also report Code Enforcement issues by calling the Code Enforcement Hotline at 909-364-2757 or emailing

Public Works Maintenance Requests call be called in to 909-364-2800 or sent via email to

City of Chino Hills App

Requests for Service can be submitted online through our Request Tracker and via the FREE City of Chino Hills app. found in the following app marketplaces. Google Play Store  Apple App Store

Business License Renewal

Business License Renewal is renewed online as well. 

City Council Meetings

The City Council meets on the second and fourth Tuesday.  Agendas are posted online at and in an outdoor display case at City Hall’s entrance.  . 

PUBLIC ADVISORY: The City Council Chambers will not be open to the public. 

City Council meetings are being conducted telephonically through Zoom and broadcast live on the City’s website, and on Cable TV Channels 3 (Spectrum Cable) and 41 (Frontier Cable).  Please be advised that pursuant to the Executive Order, and to ensure the health and safety of the public by limiting human contact that could spread the COVID-19 virus, the Council Chambers will not be open for the meeting. Council Members will be participating telephonically and will not be physically present in the Council Chambers.

Instructions on Public Participation in the Council Meeting

The City of Chino Hills thanks you in advance for taking all precautions to prevent spreading the COVID-19 virus.

Cable TV Monthly Program Schedule (PDF)

Omnitrans Service Changes

In order to maintain lifeline transportation services while supporting public health efforts, Omnitrans Emergency Service Plan is in effect. 

Routes affected: 5, 7, 12, 20, 29, 67, 80, 81, 290, 308, 309, 310, and 365.

Chino Hills Route 365 – Will temporarily operate on a Saturday schedule – Monday – Saturday.  Sunday schedule will continue unchanged. 

Route Changes

Other Service Adjustments in Place

Front-door boarding can safely resume, thanks to protective barriers between operators and customers for everyone’s safety. 

Bus fare can be paid with cash onboard or with Token Transit mobile fares.  Passes are also sold at ticket-vending machines, pass outlets, and by mail at the Omnitrans e-store.

All passes that were valid on March 23 will be valid for an additional 30 days starting June 1.

Face masks are strong recommended while riding, and social distance should be maintained wherever possible.

Bus schedules will remain as they are.  Omnitrans will continue to monitor ridership levels and will deploy additional buses to highly-impacted bus stops when necessary.

Starting June 1, youth 18 and under are entitled to $1 rides each way, June through August.