COVID-19 (Novel Coronavirus)
City leaders are actively monitoring the COVID -19 pandemic, working closely with the San Bernardino County Department of Public Health and other agencies. The health and well-being of the Chino Hills community is our highest priority. The Chino Hills City Council, our management team, and staff are working diligently with our partners at the federal, state, county, and local levels to coordinate our response to COVID-19. The lead national agency is the Federal Government who is working closely with the Centers for Disease Control and Prevention (CDC). The lead local agency for this public health matter is the San Bernardino County Department of Public Health (SBCDPH). Open Letter from the Chino Hills City Council PDF
City Closes Parking Lots at Parks to Comply With April 7 Order; City Shares County Clarifications Regarding Face Coverings -- NEW
The San Bernardino County Health Officer issued an Order for the Control of COVID-19 on April 7 that included closure of parking lots at parks, and requires face coverings. The County issued clarifications regarding face coverings on April 8.
The Order requires that parks be accessible only by members of the public within walking distance of the parks. As a result, the City of Chino Hills barricaded entrances or closed gates to parking lots at all parks, the Chino Hills Community Center, and the McCoy Equestrian & Recreation. The Order also requires social distancing, prohibits the public from congregating or participating in group sports, and limits the use of the parks to walking, hiking, equestrian uses or bicycle riding. The City of Chino Hills had previously closed trails; playgrounds; and tennis, basketball, and volleyball courts; Chino Hills Skate Park; Chino Hills Community Park; and the parking lot at Grand Avenue Park.
Each one of us in the community has a chance to do our part to stop the spread of the virus. Chino Hills always steps up to help one another and staying home and wearing face coverings protects public health. Residents are encouraged to celebrate the religious holidays of the season at home, with members of their household only. Gathering at parks is prohibited.
The County of San Bernardino issued clarifications regarding the Order that face coverings are required when leaving the house. Face coverings protect the public health both for the person wearing the face covering and the people whom they encounter. The County clarified through subsequent communications, that for practical purposes, if you will be in the vicinity of people who are not part of your household, you should have a mask on. If you are on your own property or in the car by yourself or with members of your household, you don’t need to wear a face covering, but you should be prepared to put a mask on if someone approaches, you go through the drive through, or roll down your window to interact with someone. Additionally, the County clarified that persons out for exercise must maintain social distancing, even with a mask. If you are on a walk or run and there isn’t a human in sight, you can pull down your mask, but please put it back on the moment you see someone in the area.
The City is getting reports of a lot of peer pressure about COVID-19 regulations and compliance in the community. Please be kind and respectful of one another as everyone learns about the new requirements.
The City of Chino Hills thanks our community for using good judgement and common sense to help prevent the spread of COVID-19. Park monitors and our Chino Hills Police Department bike patrol will be out in the parks to help inform the public about these new regulations.
City Closes Parking Lots at Parks Press Release (PDF)
The Acting Health Officer’s order from Tuesday, April 7 may be viewed here. On April 8th, S. B. County issued a clarification to the order. The above information summarizes the two.
Face Coverings are Required by SB Co. Public Health Officer -- NEW
In an effort to protect the public from further spread of COVID-19, the County’s Acting Health Officer has formally ordered everyone in San Bernardino County to wear a face covering when leaving home. Regarding the use of face coverings while driving, there is no need for drivers traveling alone or with members of their household to wear face coverings unless they must lower their windows to interact with first responders, food service workers, or others who are not members of their household.
Face coverings may include coverings that secure to the ears or back of the head and encompass the mouth and nose. Homemade cloth ear loop covers, bandannas and handkerchiefs, and neck gaiters may be used to reduce the spread of COVID-19 particularly among asymptomatic people. Surgical masks and N95 masks must be preserved for healthcare workers and emergency responders.
Staying home, practicing social distancing, and frequent hand washing are far more effective ways to combat the spread of COVID-19, and face coverings are not a substitute for those practices.
The Acting Health Officer’s order may be viewed here. Violation of the order is a crime punishable by up to a $1,000 fine or imprisonment up to 90 days, or both. For information about the coronavirus crisis, visit the County’s coronavirus website at sbcovid19.com. New information and resources are updated daily. The public can also contact the COVID-19 hotline from 9 am to 5 pm, Monday through Friday at (909) 387-3911, or email the County at firstname.lastname@example.org.
According to the CDC, cloth face coverings can be made from household items or made at home from common materials. Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
Cloth face coverings should—
- fit snugly but comfortably against the side of the face
- be secured with ties or ear loops
- include multiple layers of fabric
- allow for breathing without restriction
- be able to be laundered and machine dried without damage or change to shape
Faith-Based Services Encouraged Through Technology -- Clarification on Upcoming Services Provided -- NEW
San Bernardino County’s Acting Health Officer had issued an order that faith-based services must be electronic only through streaming or online technology, and that people may not leave their homes for driving parades or drive-up services. People may not leave their homes for driving parades or drive-up services or to pick up non-essential items such as pre-packaged Easter eggs or bags filled with candy and toys at a drive-thru location.
While many churches and houses of worship are hosting “virtual” services, streamed online.
The following April 8th clarification is offered regarding the specific references to drive-in religious services so close to major religious observances taking place during the next four days, for which organizations had already conducted considerable planning and incurred expenses, are clarified as follows:
Organizations that have planned such services for the coming weekend should proceed with those services if they choose to do so and make every effort to prevent contact between congregants.
COVID-19 Message From Mayor Art Bennett
Your Drinking Water is Safe
There is much concern over the availability of bottled water. However, you should know that the water supply in Chino Hills is safe and meets all safe drinking water standards. Bottled water is not a necessity.
Urgent Request - Only Flush Toilet Paper!
If you haven’t found toilet paper and are using substitutes like paper towels, paper napkins, etc. - they are not flushable and cause problems for sewer equipment. Please use the trash can. The "flushable" wipes are not flushable. Toilet paper is the only thing you should flush....even facial tissue does not dissolve.
Urgent Request - Please Do Not Dump Unwanted Household Items at Closed Thrift Stores
While you are staying home to do your part in stopping the spread of COVID-19, please remember to focus efforts on disinfecting surfaces rather than purging household items. Many local thrift stores are closed right now and not accepting donations. Dropping off items to a closed store can create a public health and code enforcement issue. Instead, visit serv.ca.gov for ways you can help out.
There is no shortage of food, however due to the way that people are shopping right now, the supply chain is behind the demand. If everyone shops in the normal way that they would typically provide for their family, the grocery stores would be well stocked with what you need.
The City is collecting information from local restaurants, grocery stores, and others that provide essential services and supplies to the community. If your business is not listed on the appropriate list below and you would like to be included, or if you have changes to your business information, please update us by email.
Support for Local Businesses
During this difficult time, local businesses who remain open providing essential services, such as food, need your support.
The list below of food pantries has been provide by San Bernardino County Department of Public Health Nutrition.
Playgrounds; Park Exercise Equipment; Dog Park; Chino Hills Skate Park; City Trails; and Tennis, Basketball, and Volleyball Courts CLOSED
Due to transmission concerns and potential health risks of COVID-19, all playgrounds; park exercise equipment; the Chino Hills Skate Park; the dog park at Vila Borba Park; all City trails (closed to all users-pedestrian, cyclists, equestrian); and tennis, basketball, and volleyball courts are closed until further notice. According to the Centers for Disease Control and Prevention it may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads. Visit cdc.gov/coronavirus to learn more about how the virus spreads and how you can protect yourself.
Governor’s Stay at Home Order
The Governor issued a Stay at Home Order on March 19, which means everyone is required to stay home except to get food, care for a relative/friend, get necessary health care, or go to an essential job. If you go out, keep at least six feet of distance.
What Does a Stay at Home Order Mean?
The California State Public Health Officer and Director of the California Department of Public Health is ordering all individuals living in the State of California to stay home or at their place of residence, except as needed to maintain continuity of operation of the federal critical infrastructure sectors, critical government services, schools, childcare, and construction, including housing construction. (Note - the Governor’s Executive Stay at Home Order was announced the evening of March 19, 2020. Additional clarifications are being made by San Bernardino County as a result of the order. A statewide order supercedes a County order.)
The state has posted useful information at covid19.ca.gov.
Public Health Guidance on Gatherings To Slow the Rate of Transmission
To protect public health and slow the rate of the transmission of COVID-19, the California Department of Public Health has provided the guidance that gatherings of any size as described below should be POSTPONED or CANCELLED across the state of California until further guidance is issued. The California Department of Public Health finds the following:
- All gatherings should be postponed or canceled. This includes gatherings such as concerts, conferences, and professional, college, and school sporting events.
- Gyms, health clubs, and theaters should be closed.
- A “gathering” is any event or convening that brings together people in a single room or single space at the same time, such as an auditorium, stadium, arena, large conference room, meeting hall, cafeteria, or any other indoor or outdoor space.
This guidance applies to all non-essential professional, social, and community gatherings regardless of their sponsor. Gatherings that do not meet the aforementioned criteria should only be conducted when they are essential—that is, if the activity is essential and could not be postponed or achieved without gathering, meaning that some other means of communication could not be used to conduct the essential function.
San Bernardino County Department of Public Health issued a press release (PDF) to clarify the order issued on Tuesday, March 17. The information clarifies "gathering," businesses that are ordered to close, and businesses that have not been ordered to close.
Protect Yourself & Your Family
The City of Chino Hills is continuing to closely monitor the Coronavirus Disease 2019 (COVID-19) situation throughout the County, State, and Nation. The San Bernardino County Department of Public Health and the San Bernardino County Office of Emergency Services are working cooperatively to keep cities throughout the County updated with the latest information and guidance on a variety of topics ranging from personal hygiene to travel advisories.
- All residents should continue to practice good public health hygiene
- People should not be excluded from activities based on their race, country of origin, or recent travel if they do not have symptoms of respiratory illness
- All San Bernardino County residents and visitors should continue to practice good public health hygiene, as this is the height of the flu season across the County
Public health officials recommend individuals take a number of steps to protect both their health and the health of those around them, which include:
- Wash hands with soap and warm water for 20 seconds or use an alcohol-based hand sanitizer with at least 60% alcohol.
- Avoid touching eyes, nose or mouth with unwashed hands.
- Clean and disinfect frequently touched objects and surfaces using household cleaning spray or wipes that kills germs
- Avoid close contact with individuals who are sick.
- N95 masks are NOT recommended outside of a healthcare setting. Surgical masks can be worn by sick individuals to reduce their likelihood of spreading germs.
- If someone becomes sick with a respiratory symptoms like fever and cough, they should stay away from work, school and other people to avoid spreading the illness and seek treatment from their healthcare provider.
- People experiencing symptoms of contagious illness should seek medical guidance
- Persons aged 65 years and older and persons of any age with certain underlying health conditions are at increased risk should they contract COVID-19 and are encouraged to self quarantine
The San Bernardino County Department of Public Health (DPH) has developed a Corona Virus Disease 2019 (COVID-19) Website for resources that can be used by the City, our businesses, and the community. For the most updated information about COVID-19, visit the Centers for Disease Control and Prevention (CDC) where information can be found in Chinese and Spanish as well.
Governor issued a Stay at Home Order for the State of California
For the Number of COVID-19 cases in San Bernardino County, visit the DASHBOARD to find out more.
S.B. County Schedules Drive-Through Testing April 9 - 16
Arrowhead Regional Medical Center (ARMC) will conduct drive-through testing for coronavirus (COVID-19) beginning April 9. The COVID-19 testing will be available for the public by appointment only. For appointments, call 1-855-422-8029. Instructions are available online.
The following dates are available for scheduling an appointment, as space allows:
* Thursday, April 9, 8 am – 5 pm
* Friday, April 10, 8 am – 5 pm
* Tuesday, April 14, 8 am – 5 pm
* Wednesday, April 15, 8 am – 5 pm
* Thursday, April 16, 8 am – 5 pm
Report Compliance Concerns to S.B. Co. Department of Public Health
Where can I report price gouging? To report fraud, such as price gouging, contact the San Bernardino County District Attorney’s office at 909-382-7748.
S.B. County - General COVID19 Questions & Business Essential Service Questions call either of the two phone numbers listed below:
- 909-387-3911 (M-Sun., 9:00 am to 5:00 pm)
- 800-782-4264, option 6 (Mon-Sun., 8:00 am to 5:00 pm)
*Call your health care provider for medical-related questions, or if you are experiencing symptoms.
Official Source for City Information
Residents or businesses with general questions regarding the City’s COVID-19 efforts may contact the City via email to ChinoHillsCovid19@chinohills.org, or call 909-364-2610.
City of Chino Hills COVID-19 Press Releases
Closures, Cancellations, & Service Modifications
for March 13 to April 30, 2020
City Facilities CLOSED to the Public
- City Hall
- City Yard
- Chino Hills Community Center - Building and Parking Lot
- McCoy Equestrian and Recreation Center & Residence - Buildings & Parking Lot
- Sleepy Hollow Community Center
- Grand Avenue Park Community Building & Staff Offices
- Mystic Canyon Building
County Facilities at Government Center CLOSED to the Public
- James S. Thalman Chino Hills Branch Library (March 17 – April 3) Note: Book returns are not being accepted. Customers may return books when the Library reopens. Fines will not be charged.
- Chino Hills Skate Park
- Vila Borba Dog Park
- All City Trails are Closed
- All Playgrounds and Exercise Stations
- All Park Parking Lots
- Tennis, Volleyball, and Basketball Courts Closed
- All Gazebo Reservations Have Been Cancelled and No New Reservations Will Be Taken
- Entry Gates to Chino Hills Community Park Parking Lot and Field Access Gates are Closed
- Entry Gates to Grand Avenue Park Parking Lot are Closed
Modified Service at Chino Hills City Hall and other City Facilities
- Water Service Disconnections are Postponed
- Street Sweeping Tickets Are Not Being Issued
- Passport Processing is Suspended
- Recreation Facility Reservations and Conference Room Use is Suspended
- All Recreation Classes, Programs, and Activities are Cancelled
- Teen Activity Center
- Mobile Recreation
- Yard Sale Permits are Suspended
Republic Services Trash Pickup
Effective March 30, 2020 Republic Services has made some service modifications.
- Drivers will no longer be allowed to leave their vehicle to pick up waste outside of the cart.
- Bulky item pickup and e-waste programs will be suspended.
- Curbside recycling and yard waste collection services WILL remain in place.
- Commercial accounts with fewer than six-day-pickup will be serviced Monday - Friday only.
Household Hazardous Waste
Due to COVID-19 restrictions, and to protect public health and safety, all local Household Hazardous Waste locations are temporarily closed. For more information regarding additional services offered, other locations open at this time, and procedure changes, please call (909) 382-5401 or 1-800 Oily Cat (645-9228).
Chino Hills State Park Closed to Vehicular Traffic
List of Special Event & Activity Cancellations
- Water Conservation Poster Contest (postponed)
- Youth Track & Field Meet, March 21
- Kids Art Exploration Day, March 28
- Adult Easter Egg Scramble, April 3
- Free Mulch, April 4
- Easter Egg-Citement Event, April 11
- Active Adults 50+ Sock Hock, April 22
- Volunteer Dinner April 23 (postponed)
- Chino Hills Community Foundation Concert #2 April 24
Alternate Ways to Conduct Without Visiting City Hall
Pay Your Chino Hills Utility Bill in 4 Easy Ways
- Pay online: using your checking/savings account (EFT) or your debit/credit card (Visa, MasterCard and Discover)
- Mail your payment to: City of Chino Hills, Utility Billing Office, 14000 City Center Drive, Chino Hills, CA 91709
- Drop-off Payment Box: Located in the City Hall parking lot, west side of the Chino Hills Library near the Police Department.
- Pay by phone: You can make a payment over the phone by calling 909-364-2660, M-F 7:30 am - 4:00 pm . Payment methods accepted by phone are Visa, MasterCard and Discover.
Requests for Service
Request Tracker can be used to report:
- Code Enforcement Issues - Use the Code Enforcement Request Form
- Graffiti Related Issues - Use the Graffiti Removal Request Form
- Water, Street, Street Light, Landscape, Tree-Related Issues - Use the FixIT Form for Public Works
You can also report Code Enforcement issues by calling the Code Enforcement Hotline at 909-364-2757 or emailing email@example.com.
Public Works Maintenance Requests call be called in to 909-364-2800 or sent via email to firstname.lastname@example.org.
City of Chino Hills App
Business License Renewal
Business License Renewal is renewed online as well.
City Council Meetings
The City Council meets on the second and fourth Tuesday. Agendas are posted online at www.chinohills.org/agendas and in an outdoor display case at City Hall’s entrance. The next regular meeting is on Tuesday, April 14 at 7:00 p.m.
PUBLIC ADVISORY: The City Council Chambers will not be open to the public.
The next City Council meeting will conducted telephonically through Zoom and broadcast live on the City’s website, and on Cable TV Channels 3 (Spectrum Cable) and 41 (Frontier Cable). Please be advised that pursuant to the Executive Order, and to ensure the health and safety of the public by limiting human contact that could spread the COVID-19 virus, the Council Chambers will not be open for the meeting. Council Members will be participating telephonically and will not be physically present in the Council Chambers.
The City of Chino Hills thanks you in advance for taking all precautions to prevent spreading the COVID-19 virus.
Omnitrans Service Changes
In order to maintain lifeline transportation services while supporting public health efforts, Omnitrans will be implementing further service changes effective Monday, April 13, 2020 as people continue to stay at home to combat the spread of coronavirus.
Routes affected: 5, 7, 12, 20, 29, 67, 80, 81, 290, 308, 309, 310, and 365.
Chino Hills Route 365 – Will temporarily operate on a Saturday schedule – Monday – Saturday. Sunday schedule will continue unchanged.
Other Service Adjustments in Place
No more than 20 customers can travel in the standard buses at one time in order to allow sufficient social distancing.
All customers must EXIT the bus when the route has made one complete loop to prevent non-essential travel without a destination.
Rear door boarding/exiting (except for those with mobility devices) and fare suspension on all Omnitrans services are extended through April 30, 2020.
If you are personally left without any transportation service for essential needs as a result of the service reduction, please contact us at 1-800-966-6428.
Customers please do your part to reduce the potential spread of COVID-19 by limiting travel on Omnitrans to essential trips only. If your trip is not essential, please stay home as to not put yourself and others at risk.