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Online Utility Bill Pay
Contact
Utility Billing Office
14000 City Center Drive,
2nd Floor
Chino Hills, CA 91709
Ph: (909) 364-2660

Hours
Monday - Thursday
7:30 am - 5:00 pm
Friday
7:30 am - 4:00 pm
Helpful Tips
Online Utility Bill Pay allows customers to pay their bill online three different ways using their debt / credit card.

Click to enter the Utility Bill Pay System
   To enter the Bill Pay system, simply click on the Utility Bill
   button to access your Chino Hills account or to pay online. 

Users must have Internet Explorer 7 or higher for the payment system to work! Trouble Shooting Tips


New User
You will need to have your utility bill statement in order to create a new account. 

Existing Account User
Existing account users will need their account number and pin number in order to log in, each time.

Payment Options:

Immediate Payment
  • Allows you to enter your account information through a safe, secure, and encrypted site
  • Allows for a one time payment, meaning your credit card or bank information is not stored for future payments
  • Allows for an immediate, online authorization of transaction

On-Demand Payment
  • Allows you to enter your account information through a safe, secure, and encrypted site
  • Allows you the convenience of not re-entering your account information every time
  • You tell us when to charge your account

Auto Pay
  • Allows you to enter your account information through a safe, secure, and encrypted site
  • Automatically pays your monthly bill based on your current billing cycle
  • Once enrolled, payments are automatically charged to your credit card on file (Visa or MasterCard Only)
  • Allows you to still receive paper statements as a courtesy
  • When signing up for Auto Pay please note it takes one full billing cycle to become active. Customers will need to use the immediate payment option the first time.

IMPORTANT NOTICE:
If you have received a yellow Shut-off notice or your water service has been locked off, please contact the Utility Billing Service Office at (909) 364-2660. Online payments cannot be made at this point, doing so will NOT prevent you from being locked off.

VeriSign Secured logoSafe, Secure, and Convenient
The online Utility Bill Pay system will keep your account information safe and secure, and will only be accessible and viewable by you using a secure password that you select. Paying your bill online will allow your payment to post to your account as soon as your credit card payment is made.