The City of Chino Hills Customer Service Department is responsible for the maintenance of customer’s water meters, and for ensuring that your water meter is read correctly.  We stand behind the accuracy of our water meters, and will provide service for customers moving in and out of the City. 

To order water service or turn-off service,
please call (909) 364-2660.

If you have a question about your bill, please call the Utility Billing Office at (909) 364-2660.

Temporary water meters are available upon request. All requests for temporary water meters must be made in person to the Utility Billing Office in the Finance Department at Chino Hills City Hall, 14000 City Center Drive.

Water meters should be visible and clear of any overgrowth, bushes or trees that can block access to the meter. This not only ensures safe, easy access for our meter readers, but provides immediate access to your water meter in the event of a water emergency.