All You Need To Know During the Holiday Closure
Trash Pickup Schedule Following the Christmas and New Year's Holidays
If your regular trash day falls on Christmas Day and New Year's Day, your trash pickup will be delayed by one day.
Chino Hills residents may also order an additional trash container to handle the extra trash generated by gift-wrapping, holiday parties, and family gatherings during the holiday season. To order an additional trash container, please call Chino Hills Disposal toll free at (866) 238-2444. In most cases, an extra container can be delivered within 10 days. The cost for one additional trash container is $6.55 per month. Chino Hills Disposal requires customers to keep the extra container for a minimum of six months, or pay a service charge.
How You Can Make Utility Bill Payments While City Hall is Closed
Customers who require a new water service account or wish to close a water service account between Thursday, December 24th and Friday, January 1st when City Hall is closed will need to call (909) 364-2860 to make arrangements with "on-call" staff. During the closure, the City will not process delinquent utility bill notices, nor will they "lock-off" water service.
Customers are encouraged to pay due utility bills during or before the closure to avoid a longer wait time after the holidays or having their water service "locked-off" when normal business resumes on Monday, January 4th. Customers may make payments during the above closure dates one of the following ways: by mail using the return envelope provided, by dropping it off at the payment drop box in the Government Center parking lot adjacent to the Library, by paying online via www.chinohills.org/BillPay, or by using their bank's online payment system which needs to be set up in advance because it takes one full billing cycle to become active.
Passport Acceptance Services Closed During Holiday Closure
Passport Acceptance Services has been suspended during the holiday season and is dark between Monday, December 14th through Friday, January 1st. When the City Clerk's office resumes business on Monday, January 4th, passport hours are from 7:30 a.m. to 4:30 p.m. Monday, Wednesday, and Thursday; 7:30 a.m. to 7:00 p.m. on Tuesday; and 7:30 a.m. to 12:00 p.m. on Friday. Visit the City Clerk's Office on the second floor of City Hall, located at 14000 City Center Drive, to apply for your passport. The City Clerk's Office also takes passport photos. For more information, please call the passport information hotline at (909) 364-2628 or visit the passport information website at www.travel.state.gov to find out alternate passport processing locations during the City hall closure. Often, local post offices provide passport services.
How You Can Easily Recycle Your Holiday Tree Using Curbside Recycling
Residents are encouraged to recycle their holiday tree by cutting it up and placing it inside the "yard waste" container. Residents can also place it on the ground next to their containers for it to be collected on trash day. Tree recycling services will be underway from Monday, December 28th through Friday, January 8th. All decorations, tinsel, and the tree stand must be removed before recycling. Holiday trees larger than six-feet tall must be cut in half in order to be eligible for pickup. Flocked trees cannot be recycled and must be cut up and placed inside the trash container. Residents may contact Republic Services at (866) 238-2444 for a free bulky item collection.
After-hours Emergency On-Call Phone Number
Staff will be available on-call to respond to emergencies just as they are on other holidays and on weekends. Please call (909) 364-2869 to report after-hour emergencies.