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Utility Billing

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1. How do I establish water/trash/sewer utility services?

Contact the City of Chino Hills Utility Billing office @ 909-364-2660, or you may pay in person at the Finance counter located on the second floor of City Hall:
14000 City Center Dr.
Chino Hills, CA 91709

To establish an account you will need:

1. The service address (property address and unit # if applicable)
2. Name
3. Phone number & secondary phone number (if available)
4. Driver’s License number
5. Social Security number

* A deposit of $125 or greater depending on residence. All deposits are retained by the City of Chino Hills until the account is closed. The deposit amount is then applied as a credit toward the final bill. Any credit amount remaining will be refunded to the resident in the form of a check, regardless of the payment type initially used to pay the deposit fee.

*A $15.00 non-refundable application fee

Payment and account information must be received before service is established.

All new services or cancelations take one business day to be processed. The City of Chino Hills does not conduct business on Saturdays, Sundays, and major holidays.

*NOTE: Fees may be paid in person with cash or check, or over the phone with a Visa or Mastercard.

2. How can I pay my utility bill?

There are seven convenient ways to pay your utility bill:

1. Pay online at www.chinohills.org

2. Set up automatic charge to your Visa or Mastercard at www.chinohills.org

3. Use your checking account to automatically deduct the amount of your bill on the due date. Call 909-364-2660 to request a form to be mailed to you.

4. Mail in a check or money order with your bill stub

5. Mail in your bill stub with a Visa or Mastercard number written on the back

6. Call in your payment using a Visa or Mastercard to our Utility Billing Office @ 909-364-2660.

7. Pay in person at the finance counter on the second floor of City Hall:
14000 City Center Dr.
Chino Hills, CA 91709
Auto Pay Form

3. Who do I call for trash customer service or bulky item pick-up?

Trash services are provided by Chino Hills Disposal and can be reached @ 866-238-2444.

4. How do I set up an online account?

Click here for instructions

5. How can I pay my Utility Bill Online?

You can pay your bill using a Visa or Mastercard. Click to see the Online Payment Options

6. How do I set up Auto Pay using my credit card?

Sign on to your Utility account online and follow these instructions

7. How do I change the Credit Card on file for Auto Pay?

To change your credit card in Auto Pay, simply go to the Auto Pay tab. Select DISABLE to disable the credit card and then ENROLL to re-enroll with a new credit card. You will be required to re-input your credit card data and re-confirm for auto payment.

**Please Note: If you receive an error, or are unable to see the DISABLE option, you need to call Utility Billing @ 909-364-2660 and request your pending payment to be removed. Once this has been completed, the DISABLE option will become available. Proceed to follow the instructions above.

8. How to read your Utility bill

All utility services provided by the City of Chino Hills are combined
on one monthly bill.

Water: There is a water service charge for being connected to the City water lines, regardless of whether water is used throughout the billing cycle or not. When water is used, consumption is billed per CCF (hundred cubic foot), in addition to the connection charge.

Trash: Service charges vary depending on the amount of cans on the property. The charge is billed monthly whether or not the resident places cans for pick-up during the billing cycle. This is in accordance to the Chino Hills Municipal Code #13.20.050.

Sewer: A flat-rate service charge will be added to each account that is connected to the City sewer lines. Charges are based on the elevation of the home, depending on gravity flow, or pumped flow.

9. When is my utility bill due?

Payment is due for your utility bill for water, sewer and trash services 21 days from the billing date shown on your regular (blue colored) bill. If payment is not made by this date, the bill becomes delinquent and an Urgent Delinquent Notice is generated and mailed. Utility Billing Process

10. Can I request my water bill for a specific date or cycle?

No. The City reads the water meters according to a route reading schedule. This schedule fixes the time the meters are read, and when the utility bill is prepared and due.

11. Can the water meter be re-read if there is a question as to a reading error?

Yes. The Utility Billing Department can have the meter re-read to check for reading errors, meter malfunctions, or possible water leaks. Please call 909-364-2660 to request a re-read.

12. Can my account be transferred if I move within the City of Chino Hills?

No. A deposit is required for each location. Any deposit on your current account will be credited toward the final bill for that address. A new deposit and application fee is required to start service at your new address.

13. When will my Trash be picked up?

When you sign up for Utility services, you will be provided with the day of the week your trash will be picked up. However, you can check your trash pick-up schedule on this website. Trash Pick-up Schedule

14. How do I close my account for water/trash/sewer utility services?

Call the Chino Hills Utility Billing Office @ 909-364-2660.

NOTE: Only the person(s) named on the account have authorization to close service, and it takes at least one business day to disconnect.

15. Why am I required to sign up for trash if I don't want to?

Chino Hills Municipal Code 13.20.050, Collection Arrangements Required reads as follows:

"In order to protect the public health, safety, and well-being, and to prevent the spread of vectors, the owner, occupant, or other person responsible for the day-to-day operations of every property in the City shall make arrangements with a contractor franchised or licensed by the City for the collection of solid waste, recyclables, or compostables as set forth in this chapter."

16. Does the City pick up hazardous waste?

No. Please call 1-800-cleanup.

17. Chino Hills Online Payment terms of service agreement

click to view the
agreement

18. How do I obtain a construction meter?

Please contact the Utility Billing Department at 909-364-2660 to initiate an account. An Application needs to be filled out. There is an $800 refundable fee and a $50 non-refundable fee, for a total of $850. You will need to have an active Business License in the City of Chino Hills and also provide a site map. Once you receive a receipt for payment you will need to go to the City Yard located at 15091 La Palma Avenue in the City of Chino to pick up your meter, no earlier than one business day from time of payment.