|
The following is a list of questions frequently asked by citizens. You may search for specific words or phases, or shorten the list by selecting a specific category.
Animal Control
|
|
Call the Inland Valley Humane Society and S.P.C.A. They can be reached at (909) 623-9777. More... |
|
|
Call the Inland Valley Humane Society and S.P.C.A. They can be reached at (909) 623-9777. More... |
|
|
Except for your own private property, dogs must be kept on a leash at all times. |
|
|
NO, it is not. Drought conditions in Chino Hills have resulted in an increase in the number of wildlife
sightings and incidents in residential neighborhoods and parks. Coyotes are being seen in
neighborhoods and parks as they seek food and water in the lush landscaping found in parks
and residential neighborhoods. Keep Me Wild Flyer |
|
|
Never approach a wild animal. Residents should immediately contact the IVHS at (909) 623-9777 if they encounter a wild animal that behaves aggressively, appears sick, or exhibits unusual behavior such as running in circles or twitching. After hours or weekend sightings of unusual wild animal behavior should be
reported to Chino Hills Police Dispatch by calling (909) 465-6638. It is not necessary to report a coyote or wildlife sighting if the animal does not exhibit aggressive or unusual behavior. |
|
|
Chino Hills officials urge residents to learn the steps they should take to live safely near
open space areas and wildlife. Residents need to take steps to protect their children and small
pets at all times, even in their own back yards, their front yards, and at local parks. Children and
small pets should be supervised at all times and should not be left outside alone. Pets should
be fed inside if possible. Outdoor food and water dishes should be removed when pets finish
their meals. Residents should never leave water or food out for wildlife. More About Animal Control and Wildlife |
Building and Safety
|
|
The best way to determine if a proposed project requires a permit is to contact the Building and Safety Department at (909) 364-2780.
A permit is generally required for any new building, addition, alteration, repair or change in use of an existing building or structure and site improvements.Examples of residential items that require permits:
* Water heater replacement
* Re-Roof
* Interior remodels
* Window replacements
* Patio covers
* Second Story Decks
* Balconies Examples of commercial items that require permits:
* Moveable cases more than 6' in height
* Shelving units/gondolas more than 6' in height
* Additions of walls
* Removal of bearing walls or non-bearing demising walls between two or more spaces
* Changes made to the electrical, plumbing or mechanical systems
* Change in occupancy |
|
|
1. One-story detached accessory buildings used as tool and storage sheds, playhouses and similar uses, provided the height does not exceed 12 feet from lowest adjacent grade to the highest point and the projected floor area does not exceed 120 square feet (11.15m2).
2. Fences not over 6 feet (1829 mm) high.
3. Oil derricks.
4. Retaining walls, which are not over 4 feet (1219 mm) in height measured from the bottom of the footing to the top of the wall, unless supporting a surcharge or impounding Class I, II or IIIA liquids.
5. Water tanks supported directly upon grade if the capacity does not exceed 5,000 gallons (18 927 L) and the ratio of height to diameter or width does not exceed 2 to 1.
6. Sidewalks and driveways not more than 30 inches (762 mm) above adjacent grade, and not over any basement or story below and are not part of an accessible route.
7. Painting, papering, tiling, carpeting, cabinets, counter tops and similar finish work.
8. Temporary motion picture, television and theater stage sets and scenery.
9. Prefabricated swimming pools accessory to a Group R-3 occupancy that are less than 24 inches (610 mm) deep, do not exceed 5,000 gallons (18 925 L) and are installed entirely above ground.
10. Shade cloth structures constructed for nursery or agricultural purposes, not including service systems.
11. Swings and other playground equipment accessory to detached one- and two-family dwellings.
12. Window awnings supported by an exterior wall that do not project more than 54 inches (1372 mm) from the exterior wall and do not require additional support of Group R-3 and U occupancies.
13. Nonfixed and movable fixtures, cases, racks, counters and partitions not over 5 feet 9 inches (1753 mm) in height.
14. Flagpoles not erected upon a building and not exceeding 15 feet in height.
15. A tree house provided that:
a. It does not exceed 64 square feet of floor area and does not exceed 8 feet in height from floor to highest point of roof.
b. It does not exceed 16 feet in height from adjacent grade to highest point.
16. Playground equipment
17. Decks and raised platforms that do not exceed 30 inches in height from adjacent grade.Unless otherwise exempted, separate plumbing, electrical and mechanical permits will be required for the above-exempted items. Exemption from the permit requirements of this Code shall not be deemed to grant authorization for any work to be done in any manner in violation of the provisions of other laws or ordinances. |
|
|
Plan check generally takes 15 business days for each submittal. Larger/complicated projects may require more time. |
|
|
Monday, Wednesday - Friday
7:30 am - 3:30 pm
Tuesdays
7:30 am - 7:00 pm
|
|
|
Appointments are available Monday thru Friday from 9:00 am to 4:00 pm. Please call (909) 364-2740 to schedule. |
|
|
Yes, please contact the Community Development Department at (909) 364-2780 for information. |
|
|
Building and Safety only retains construction plans for 90-days after the project has been completed. |
|
|
* Please call the Inspection Hotline (909) 364-2790.
* Only inspection requests left on the hotline prior to 3:00 pm will be conducted the next business day.
* Any inspection requests left after 3:00 pm on Friday will be performed the following Tuesday.
* Please state the address, permit number, and type of inspection.
* Messages left on the hotline are not returned. Hotline is for inspection requests only.
* Due to the high volume of inspections we are unable to give appointment times.
* If unable to keep an inspection please call the Community Development Counter at (909) 364-2780 to cancel.
* If no one is home or access is not provided a re-inspection fee may be required.
|
|
|
Please call the Community Development Counter (909) 364-2780. Inspectors will be available from 7:30 am - 8:30 am. |
|
|
The best way to determine if a proposed project requires a permit is to contact the Building and Safety Department at (909) 364-2780. Freestanding walls and/or fences six (6) feet or less does not require permits. In the required front yard setback area walls/fences over four (4) feet will require a variance and building permit. Retaining walls may require a building permit. Over-height walls will require variances and building permits.
|
|
|
Seismic Design Category D |
|
|
85 mph, exposure C
(3 second gust) |
|
|
Building Code Adoption Ordinance #201 California Building Code 2007 Edition, Volumes 1, 2 with Appendix Chapters 1 "C", "F", "I", & "J"
California Electrical Code 2007 Edition
California Mechanical Code 2007 Edition
California Plumbing Code 2007 Edition
|
Building and Safety Permits
|
|
The best way to determine if a proposed project requires a permit is to contact the Building and Safety Department at (909) 364-2780.
A permit is generally required for any new building, addition, alteration, repair or change in use of an existing building or structure and site improvements.Examples of residential items that require permits:
* Water heater replacement
* Re-Roof
* Interior remodels
* Window replacements
* Patio covers
* Second Story Decks
* Balconies Examples of commercial items that require permits:
* Moveable cases more than 6' in height
* Shelving units/gondolas more than 6' in height
* Additions of walls
* Removal of bearing walls or non-bearing demising walls between two or more spaces
* Changes made to the electrical, plumbing or mechanical systems
* Change in occupancy |
|
|
1. One-story detached accessory buildings used as tool and storage sheds, playhouses and similar uses, provided the height does not exceed 12 feet from lowest adjacent grade to the highest point and the projected floor area does not exceed 120 square feet (11.15m2).
2. Fences not over 6 feet (1829 mm) high.
3. Oil derricks.
4. Retaining walls, which are not over 4 feet (1219 mm) in height measured from the bottom of the footing to the top of the wall, unless supporting a surcharge or impounding Class I, II or IIIA liquids.
5. Water tanks supported directly upon grade if the capacity does not exceed 5,000 gallons (18 927 L) and the ratio of height to diameter or width does not exceed 2 to 1.
6. Sidewalks and driveways not more than 30 inches (762 mm) above adjacent grade, and not over any basement or story below and are not part of an accessible route.
7. Painting, papering, tiling, carpeting, cabinets, counter tops and similar finish work.
8. Temporary motion picture, television and theater stage sets and scenery.
9. Prefabricated swimming pools accessory to a Group R-3 occupancy that are less than 24 inches (610 mm) deep, do not exceed 5,000 gallons (18 925 L) and are installed entirely above ground.
10. Shade cloth structures constructed for nursery or agricultural purposes, not including service systems.
11. Swings and other playground equipment accessory to detached one- and two-family dwellings.
12. Window awnings supported by an exterior wall that do not project more than 54 inches (1372 mm) from the exterior wall and do not require additional support of Group R-3 and U occupancies.
13. Nonfixed and movable fixtures, cases, racks, counters and partitions not over 5 feet 9 inches (1753 mm) in height.
14. Flagpoles not erected upon a building and not exceeding 15 feet in height.
15. A tree house provided that:
a. It does not exceed 64 square feet of floor area and does not exceed 8 feet in height from floor to highest point of roof.
b. It does not exceed 16 feet in height from adjacent grade to highest point.
16. Playground equipment
17. Decks and raised platforms that do not exceed 30 inches in height from adjacent grade.Unless otherwise exempted, separate plumbing, electrical and mechanical permits will be required for the above-exempted items. Exemption from the permit requirements of this Code shall not be deemed to grant authorization for any work to be done in any manner in violation of the provisions of other laws or ordinances. |
|
|
Yes, please contact the Community Development Department at (909) 364-2780 for information. |
|
|
Please see our window replacement handout. |
|
|
The best way to determine if a proposed project requires a permit is to contact the Building and Safety Department at (909) 364-2780. Freestanding walls and/or fences six (6) feet or less does not require permits. In the required front yard setback area walls/fences over four (4) feet will require a variance and building permit. Retaining walls may require a building permit. Over-height walls will require variances and building permits.
|
Carbon Canyon Resident Decal
|
|
The decals are restricted to Carbon Canyon residents only because the intent of the program is to allow residents who live in the canyon, and have no alternate route home, access to their homes. Many Chino Hills residents use the canyon to commute into Orange County and will be impacted by closures. However, they do have alternate routes to get home. |
|
|
The decals are most effective when restricted to Carbon Canyon residents only. By requiring an annual renewal, the City is best able to ensure that only Carbon Canyon residents have valid decals. If a decal is lost or stolen, their usefulness is limited because of the annual expiration. |
|
|
No. The decal is designed to identify Carbon Canyon residents and allow them access as a select group during a limited closure. Public safety officials will determine if it is safe and appropriate to grant access. |
|
|
If your decal is lost or stolen you must report it to the Neighborhood Services Division immediately at (909)364-2731. The missing decal will be invalidated and a substitute decal will be issued to you. |
City Clerk
|
|
Contact the City Clerk’s Office
Ph: (909) 364-2626
Fax: (909) 364-2695
Email City Clerk |
|
|
You may contact the City Council at:
Ph: (909) 364-2620
Fax: (909) 364-2695
Email City Council |
Code Enforcement
|
|
Code Enforcement does not accept anonymous calls. There are many times when a Code Enforcement Officer will need to talk to the complainant to ask questions or to get more information. However, your information as the complainant is kept confidential. |
|
|
At all times other than when the trash containers are placed for collection service pick-up, they shall be stored so as not to be visible from the street. Containers may be placed for collection 24 hours before your scheduled pick-up. Containers should be removed from the collection point no later than 24 hours after service pick-up. |
|
|
Residents should keep the bin in their driveway, but in those cases where the bin must be placed in the street, they can have the bin in the right of way for fourteen (14) days without having to obtain an encroachment permit. Encroachment permits can be obtained through the Community Development Department at (909) 364-2740. |
|
|
Code Enforcement officers respond to complaints according to the impact of the violation on the community. Situations that pose a serious risk to health and safety are given top priority; others are pursued in the order that they are received. For all code complaints, the first step is for a Code Enforcement officer to verify that a violation exists. A notice of violation is sent to the resident or legal property owner, who is given the opportunity to voluntarily correct the situation in a timely manner. If the correction is not made in a reasonable amount of time the individual may be subject to further enforcement action. |
|
|
No. If you have a Homeowners Association (HOA), it would be up to the HOA to enforce the CC&Rs. If you do not have a HOA, but signed CC&Rs when you purchased your home, those CC&Rs are on file with the County of San Bernardino and are there to protect the rights of a homeowner in the event of a neighborhood dispute or civil suit. You would need to talk to someone who specializes in civil property laws to find out how to utilize your CC&Rs. |
Community Development
|
|
If there is enough frontage, two drives may be installed, City standard requires 10’ minimum between approaches and a minimum of 5’ from curb return. Verify there are no access restrictions on the final map. |
|
|
City standards allow for a maximum width of 26’ from top of depression to top depression.
|
|
|
· Monday thru Friday 7 am to 7 pm
· Saturdays 8 am to 5 pm
· No construction on Sundays or holidays.
|
Doing Business With Or In Chino Hills
|
|
Applications are available online. They are also available through the Finance Department, at 14000 City Center Drive, or by calling (909) 364-2670 to be mailed or faxed an application.
Business License |
|
|
$52.00 per year and a one-time fee of $115.00 for a Home Occupation Permit if the business is conducted from a home in Chino Hills. |
|
|
Every business conducted from a home in the City of Chino Hills must have a business license and a home occupation permit. Both applications must be submitted together along with payment to the Finance Department located at 14000 City Center Drive. |
|
|
Applications are available online. They are also available through the Finance Department, at 14000 City Center Drive, or by calling (909) 364-2670 to be mailed or faxed an application.
Home Occupation Permit Application |
|
|
Business Licenses are mailed out approximately 2 to 3 weeks after an application has been submitted. |
|
|
A business license is not transferable. The license is terminated when business ownership changes. The new owner will be responsible for obtaining his/her own business license. |
|
|
Once you have obtained a license, which is valid for one (1) year, a renewal will automatically be forwarded to the mailing address of record approximately thirty (30) days before your expiration date. If you do not receive a renewal notice before the expiration date of the business license, please contact the Business License Department. Failure to receive a renewal notice does not relieve the business owner of his/her responsibility in renewing the business license nor is it grounds for waiving any penalties due. |
|
|
No. In-home day care is licensed through the State of California, Department of Social Services, Community Care Licensing. Call (951) 782-4200 or visit the website. Community Care Licensing |
|
|
No. Residential adult care is licensed through the State of California, Department of Social Services, Community Care Licensing. Call (951) 782-4207 or visit the website. California Department of Social Services |
|
|
Fictitious business names are filed with the County of San Bernardino County Records Office. To contact the Records office, call (909) 386-8970 or visit their web page at www.sbcounty.gov/acr. The Champion Newspaper will file the fictitious business name with the County Recorder and publish your fictitious business name statement. To contact the Champion Newspaper, call (909) 628-5501, Ext. 11. More... |
|
|
To obtain a Seller's Permit, contact the State Board of Equalization at (800) 400-7115, or visit their web site at www.boe.ca.gov. More... |
|
|
Yes. All persons or businesses doing work within the City limits are required to obtain a City of Chino Hills business license. To verify if the person you hired has a business license, call (909) 364-2670. |
|
|
All complaints against contractors are handled through the Contractors State License Board. They can be reached at (800) 321-2752, or visit their website at www.cslb.ca.gov. More |
|
|
The City does not handle complaints about unfair business practice or poor service. If the complaint is regarding unfair business practice or poor service, contact the Better Business Bureau at (562) 216-9240 or visit their website at www.labbb.org. More... |
Economic Development
|
|
For a list of shopping centers and information on available commercial sites in the City, please see the Shopping Center Directory. A detailed Information Sheet can be obtained for each shopping center in the directory. Shopping Center Directory |
|
|
The Inland Empire Small Business Development Center (IESBDC) provides small businesses and entrepreneurs in Riverside and San Bernardino Counties with business assistance services. The IESBDC offers informative seminars and workshops, including a workshop on starting a small business. They also offer specialized services and programs if a business has a particular need. You can obtain more information on the services provided by IESBDC through their website or by contacting Mr. Robert Usher, Senior Business Consultant for IESBDC at (951) 781-2345. IESBDC's website |
Election
|
|
Registration forms are available at most post offices, libraries, city and county offices, Department of Motor Vehicles, etc., or
A new on-line voter registration request form is available at the Secretary of State's web site.
|
|
|
During the month of November in even-numbered years. |
|
|
No, there is no campaign spending limit in Chino Hills. |
|
|
You must be a resident of Chino Hills, and a registered voter at the time nomination papers are issued.
|
Emergency
|
|
The City's EOP is updated every three years, and a copy is located at the James S. Thalman Chino Hills Branch Library for viewing. |
|
|
City resources will most likely be overwhelmed following a disaster. Residents are encouraged to stock auxiliary supplies, prepare a family plan, and be prepared to be on their own at least 72 hours following a disaster. |
|
|
Preparedness literature is available at the City Hall, in the lobby of the Finance/Community Services building. Information is also available at the following websites: www.redcross.org (American Red Cross), www.oes.ca.gov (California Governor's Office of Emergency Services), and www.dhs.gov (United States Department of Homeland Security.) |
|
|
Identify potential hazards in your home and begin to fix them. Identify your building's potential weaknesses and begin to fix them. Create a disaster plan and disaster supply kits. For more information, visit www.earthquakecountry.info/roots. |
|
|
In the event of an evacuation order, the City will activate an Evacuation Center/Emergency shelter where residents can receive information and emergency services. City facilities and public schools have been pre-identified as potential sites and will be activated according to the size and location of the emergency evacuation. You can receive timely emergency information by calling the Chino Hills Emergency Hotline at (909) 364-2828. |
For Residents/Community Services
|
|
Trail maps are available at the City of Chino Hills Civic Center main lobby and in the Community Services/Finance Department lobby, 2001 Grand Avenue. |
|
|
The City does not administer a first time home buyer program but is part of the HOME Consortium with the County of San Bernardino Department of Community Development and Housing (CDH). Through this program, which is federally funded through the U.S. Department of Housing and Urban Development (HUD), CDH is able to offer various affordable housing programs including purchase assistance programs in Chino Hills. For more information on purchase assistance programs please visit the websites for CDH and other agencies. |
|
|
The City does not administer a Section 8 Housing Choice Voucher (HCV) Program however, Section 8 vouchers issued by the County of San Bernardino Housing Authority (HACSB) can be used in Chino Hills. Section 8 HCV & other Rental Assistance Programs |
|
|
No. However, the Community Services Department does have a list of agencies where court appointed community service may be performed. Contact (909) 364-2730 for additional information. |
Garage Sales
|
|
Yes. Garage/Yard sale permits are available at the Chino Hills Civic Center, Community Services Department, 2001 Grand Avenue. Permits are available during normal business hours of Monday through Thursday from 7:30 am to 5:30 pm and on Fridays from 7:30 am to 4:30 pm. |
|
|
The cost is $5.00 per permit |
|
|
Yes. You may put a sign on your property the day of the sale. The sign may be posted 24 hours prior to the sale, and must be removed immediately following the sale. The sign may be double-faced, not to exceed six (6) square feet in area and the maximum height shall be five (5) feet. Such sign shall have a maximum height of four (4) feet when placed within the front yard or side street yard setback. |
|
|
Residents are limited to three (3)garage/yard sales per twelve (12) month period and each sale shall be limited to three (3) consecutive days or two (2) consecutive weekends of two (2) days each. There shall be no consecutive sale and each sale shall be at least sixity (60) days after the last day of the preceding sale. Such sales may be conducted only between the hours of 8:00 am and 6:00 pm. |
Graffiti
|
|
It is the responsibility of every property owner to remove or paint over graffiti on his or her property within five (5) days. If the graffiti is not removed, the City can abate the graffiti and recover the costs from the property owner. However, a resident can sign a Release of Liability (waiver) with the City, and with the resident's permission and a signed waiver, the City will water blast or paint over the graffiti for free. If it is painted, please be aware that the color may not match. |
|
|
Call the graffiti hotline at (909) 364-2820. |
|
|
Call the Sheriff's dispatch at (909) 465-6638. |
Home Improvement Grants
|
|
Yes. The gross annual household income may not exceed 80% of the San Bernardino County median income adjusted for family size. |
|
|
The program was designed to assist homeowners who have owned and occupied the residence for at least one year. |
|
|
Grants awarded are a minimum of $500 and up to a maximum of $2,000 per property. In exceptional cases additional monies may be awarded subject to approval of the Community Services Director. Grants are awarded "one time only" per household, per address. |
|
|
The grant program year commences July 1 of the year the City receives funding from HUD, and ends June 30 of the following year. Grants are awarded on a first come, first serve basis until all funds have been awarded. |
|
|
All projects must be completed within 90 days from the date the City issues a Notice to Proceed. A final inspection is required for all work performed and completed under the program and before any payments are issued to the contractor. |
|
|
All work will be paid to the selected contractor by the City within 60 days of completion of the project. A joint check will be issued to the homeowner and the contractor. |
Landscape Maintenance
|
|
The Parks and Landscaping Division is responsible for maintaining over 700 acres of landscaping throughout the City which includes parks, parkways, medians and slopes.
|
|
|
Call Public Facilities and Operations at (909) 364-2800 or you may submit your request on-line through our E-Services, Service Request Form. Submit a Service Request |
New Resident Information
|
|
The City of Chino Hills provides high quality water, sewer, and trash services in a cost-effective manner. Your utility bill includes water, sewer, and trash collection fees.
For water and sewer services write Utility Billing Office, 2001 Grand Avenue, Chino Hills, CA 91709, or call (909) 364-2660. The City of Chino Hills contracts with Chino Hills Disposal for all trash and recyclable collection services in the City. Residential areas are provided with three 110-gallon collection bins: one for trash, one for recyclables, and one for green waste materials. Contact Chino Hills Disposal at (866) 238-2444. More... |
|
|
Southern California Edison is one of the largest electric utilities in the United States and serves the residents and businesses in the City of Chino Hills. Southern California Edison's local office is at 1351 Francis Street, Ontario, CA, 91761 or call (800) 655-4555.
Southern California Edison website |
|
|
Signs are posted at the entrance to each neighborhood in conformance with California Vehicle Code 22507.6. Posting the signs at the entrance to each neighborhood, rather than on the street, minimizes sign pollution in the City. Detailed maps are also available on this website. Street Sweeping Schedule |
|
|
No. However, after the third false alarm, the resident will be charged a nominal fee. |
|
|
Yes. For a listing of pre-schools and childcare centers, look in the online business directory located under "Doing Business." The Recreation Division also has a "Tiny Tots" program available to residents on a first come, first served basis for a nominal fee. Please check the online Recreation Brochure for registration and class dates, times, and fees or contact the Recreation Division at (909) 364-2700. Business Directory |
|
|
Yes. The City contracts with Omnitrans to provide bus services to our residents. Call (800) 966-6428 for current routes and fares, or visit www.omnitrans.org. Bus route books are available in the main lobby at City Hall, 2001 Grand Avenue. |
|
|
Time Warner Cable services most areas of Chino Hills and offers the following solutions: - Digital Phone Services
- High Speed Online Services
- Digital Cable Services |
|
|
Southern California Gas Co. has been delivering natural gas to its customers for nearly 140 years, and services customers in the City of Chino Hills. You can either call the local office or visit the Southern California Gas Company website to: -Sign up for service
-Pay your utility bill online
-Access rebate information
SoCal Gas Co. Website |
NPDES
|
|
The first choice for draining swimming pool water should be to drain pool water into the sanitary sewer. In-ground pools typically have a sanitary sewer drainage inlet near the pool equipment. Pools and spas not plumbed with a sanitary sewer drainage inlet can be drained to a sanitary sewer line plumbed to the home. Consult a licensed plumber or pool professional if you are unsure how to go about draining your pool. If certain criteria are met, pools can be drained into the street gutter or storm drain. The water needs to be dechlorinated. Use a home pool test kit to confirm that chlorine residual levels do not exceed 0.1 ppm and that the pH level is between 6.5 and 8.5. Pool drainage water can be used to irrigate hearty plants, to saturate dry ground, or to soak down rocked or mulched areas. Be sure to regulate the rate of discharge so that it does not cause problems such as erosion, flooding, or overburden the downstream drainage facility. For further information contact the City’s NPDES (National Pollutant Discharge Elimination System) at (909) 364-2722.
|
|
|
Storm water pollution occurs when pollutants, such as automobile fluids, pet wastes, and sediments, enter the storm drain system. Rain water picks up pollutants as it flows across paved surfaces and carries them into the storm water conveyance system and out to local waterways. |
|
|
Sewers and storm drains are not the same thing. Sewers collect wastewater from indoor plumbing, such as toilets, sinks, washing machines, and floor drains. A municipal sewer system includes the collection, treatment, and disposal of sewage water. A municipal storm water system only transports water for flood control purposes; no treatment of storm water occurs before it is discharged to local bodies. |
|
|
Concerns regarding possible pollutants being discharged to a street gutter, storm drain, or storm channel should be directed to the Environmental Program Coordinator in the Community Services Department at (909) 364-2722. Additionally, the County of San Bernardino maintains a 24-hour toll free water pollution reporting hotline at (800) CLEANUP. To report serious spill emergencies, call 911.
|
|
|
As yard clippings and leaves decompose, they deplete water of dissolved oxygen that aquatic species, including fish and turtles, need to survive. Excessive plant material also encourages algae growth. |
Parking
|
|
If your street is a public/city street, contact the Chino Hills Police and Sheriff's Department. If you live on a private street you will need to contact your homeowner's association, or your property management company. |
|
|
There are no regulations prohibiting parking in front of a mailbox, but please be advised that mail carriers are not required to leave their truck to deliver mail. If the mailbox is blocked you may be directed to pick-up your mail at the post office. The blocking of the mailbox is a civil matter. |
|
|
Parking of a recreational vehicle/trailer on a city street requires an annual temporary parking permit." With a permit, parking is allowed for a maximum of three (3) consecutive days, up to twelve (12) days total per calendar month. Permits are valid for one calendar year and expire December 31st of every calendar year. Permits can be obtained from the Community Services Department during normal business hours at no cost. City parking regulations take precedence over the annual temporary parking permits. Therefore, a recreational vehicle/trailer may not be parked on a City street during the hours and on days that parking is prohibited on that street for street sweeping, or during the hours that parking is otherwise restricted by ordinance or statute. To the extent possible, the recreational vehicle must be parked adjacent to the address the permit was issued to. |
|
|
Contact the Community Services Department at (909) 364-2710. |
|
|
Please follow the appeal process that is outlined on the citation. For further information, please contact the Public Facilities and Operations Department at (909) 364-2810. |
Passports
|
|
Applications and information are available in the lobby of the Civic Center, Administration Building, 2001 Grand Avenue. More... |
|
|
Standard processing is 4-6 weeks.
Expedited processing is 2-3 weeks. |
|
|
You will need:
Your previous passport,
Two passport photo,
Two checks, and or money-orders |
|
|
Please apply for a new passport immediately. You may report your lost or stolen passport when you apply for the new one. Along with your application you must submit the Statement Regarding Lost or Stolen Passport, Form DS-64. Lost or Stolen Passport Form DS-64 |
|
|
If you were 16 or older when the passport was issued, then your passport is valid for 10 years.
If you were 15 or younger when the passport was issued, then your passport is valid for 5 years. |
|
|
Contact the Vital Statistics office in the state where you were born. |
|
|
If your child is:
Children under 14 yrs old:
Both parents or legal guardians, must be present with child. Both parents or legal guardians must show current, valid ID.Children 14 to 17 yrs. old:
Your child must appear in person. Parental consent may be requested.
|
|
|
Section 6039E of the Internal Revenue Code (26 U.S.C.6039E) requires you to provide your Social Security Number (SSN), if you have one, when you apply for a U.S. passport or renewal of U.S. passport. |
|
|
You will need to complete DS-5504, U.S. Passport Re-Application Form, within one year of the issuance date of your current valid passport and submit along with the following:
*The passport to be replaced
*Certified documentation of your name change (e.g., marriage certificate, divorce decree with your new name)
*Two recent passport photos.After one year of the issuance date you must submit a DS-82, Application for Passport by Mail, your current passport, certified documentation of your name change, two recent passport photos and pay all applicable fees.
|
Planning
|
|
A Custom Home Design Review is required for:
1. A new residential construction, and/or
2. Any addition/remodel that increases the existing square footage of legally existing structures on-site by 50% or more. For example, the combined square footage of an existing 900-square foot home and an existing 400-square foot detached garage is 1300-square feet; therefore, an addition of 650-square feet or more would require a design review. Link to the Custom Home Design Review Application |
|
|
A Variance is typically required when a project proposes to deviate from standards set by the Development Code (the number of required parking spaces, building height, setbacks etc.) due to exceptional or extraordinary circumstances or conditions applicable to the property which do not apply generally to other properties in the same vicinity and zone. Minor Variance Procedures |
|
|
Second Dwelling Units (an attached or detached separate dwelling unit intended for occupancy by an individual or a family in addition to an existing primary single family dwelling unit) are allowed within the City based on meeting the requirements as listed in Section 16.10.020.d of the City's Development Code. |
|
|
A Subdivision is the division of an existing parcel of land into four or less lots (parcel map) or into five or more lots (tract map). |
|
|
Yes, modular/prefabricated homes are allowed in Chino Hills. However, they must comply with Chapter 16.08 and Chapter 16.10 of the Development Code, and are subject to the Custom Home Design Review process. |
|
|
Temporary signs are only permitted for grand openings and special events. |
|
|
Freestanding walls and/or fences six (6) feet or less in height which are located within the required side and rear yard setback area, four (4) feet or less in the required front yard setback area, do not require a building permit. Retaining walls require building permits. |
|
|
Second dwelling units do not require Conditional Use Permits, however, they shall comply with Chapter 16.08 and Chapter 16.10 of the Development Code, and Ordinance No. 163. |
|
|
The City does not administer a first time home buyer program but is part of the HOME Consortium with the County of San Bernardino Department of Community Development and Housing (CDH). Through this program, which is federally funded through the U.S. Department of Housing and Urban Development (HUD), CDH is able to offer various affordable housing programs including purchase assistance programs in Chino Hills. For more information on purchase assistance programs please visit the websites for CDH and other agencies. |
|
|
The zoning map is available for review on the website or at the Community Development counter. Zoning questions may be directed to the Community Development Department at (909) 364-2740. City's Zoning Map |
Planning Permits
|
|
Temporary signs are only permitted for grand openings and special events. |
|
|
Freestanding walls and/or fences six (6) feet or less in height which are located within the required side and rear yard setback area, four (4) feet or less in the required front yard setback area, do not require a building permit. Retaining walls require building permits. |
|
|
Second dwelling units do not require Conditional Use Permits, however, they shall comply with Chapter 16.08 and Chapter 16.10 of the Development Code, and Ordinance No. 163. |
Public Information Requests
|
|
Please call the Community Relations Division, Public Information Officer at (909) 364-2615 or the Community Relations Manager at (909) 364-2618. |
Purchasing
|
|
Applications are available online. They are also available through the Finance Department, at 2001 Grand Avenue, or by calling (909) 364-2670 to be mailed or faxed an application.
Vendor Application |
Rebates
|
|
These two button dual flush (0.8/ 1.6 gallon) toilets are common in other countries and recently approved for sale in the United States, allow people to be even more water efficient. These toilets have two levers – one lever for liquids and the other for solids. The liquid lever uses half the water used in standard low-flush toilets. These new efficient toilets use 20% less water per flush than an Ultra Low Flush Toilet (ULFT) saving an average of 2,250 gallons of water a year. See Ultra Low Flush Toilet for More... |
|
|
Ultra-Low-Flush toilets use only 1.6 gallons per flush or less - savings of more than 60 percent every time it is flushed. Typical pre-1983 toilets use about 5-7 gallons of water per flush (gpf). |
|
|
An average, non-efficient toilet uses more than 2 gallons of water per flush (GPF). High Efficiency Toilets (HET) use 1.28 gpf, saving 19,000 gallons per year when replacing an average non-efficient toilet and 4,000 gallons per year when replacing a ULFT. More... |
|
|
High efficiency urinals use less than half the amount of water per flush (gpf) compared to less efficient urinals. |
|
|
The idea is simple. Zero water/waterless urinals do not require water to flush. They are designed to receive and move liquid waste (urine) through a lighter than water sealant that floats on top on the urine, allowing the urine to move into the sewer system without the use of water. |
|
|
A cooling tower is a large hollow structure open at each end used to cool water heated during industrial processes. Water is cooled circulating it through a series of louvers and baffles through which cool air as it falls through the open air. A natural or mechanical draft moves the extracted heat from the water upwards and pulls cooler air into the tower at its base. |
|
|
Pressure-assist toilets use compressed air to create a more forceful flush action. These toilets take advantage of the pressure of the home's water supply to get the job done, with the help of a pressure tank. Water from the supply line is forced into the air-filled pressure tank at the house pressure of 60 psi or so. The air in the tank is compressed and when the flush lever is pushed, the water rushes into the bowl. One benefit of a pressure-assist flush is that the water is contained inside the pressure tank, which is inside the china toilet tank. |
Recreation
|
|
Chino Hills currently has 8 parks available with rentable gazebos. Reservation must be made in person through the Recreation Division. More... |
|
|
The Recreation Division is located at City Hall, 14000 City Center Drive off of Peyton and Boys Republic Drive. However, Recreation also as park and facilities that offer registration. See the Parks and Facilities guide online for more information. More... |
|
|
The main Recreation Office is located at City Hall with office hours of Monnday-Thursday from 7:30 am - 5:30 pm and Fridays from 7:30 am - 4:30 p.m.(Except designated holidays) More... |
|
|
There are three easy ways to register:
1. Online Registration
2. Mail in registration
2. Walk in registration Online Registration |
|
|
Yes. The City of Chino Hills Recreation Division has five (5) facilities available for rent. Facilities For Rent |
|
|
No. You will need to contact the Recreation Division at (909) 364-2700 in order to create an account or visit our offices. |
|
|
A Household ID and Password is assigned to your account once you have registered for recreational activities. In order to obtain this information, you must call the Recreation Division at (909) 364-2700. A valid email is required to receive the ID and Password. |
|
|
In order to register for recreational classes, you will need to call or visit the Recreation Division to create a user profile. Once the profile has been created, you will receive a Household ID and Password to use online. |
|
|
Online registration accepts Visa or MasterCard to secure your registration;
otherwise your transaction will be cancelled. Other forms of payment are accepted at Chino Hills Recreation offices.
|
|
|
No. Classes and activities such as Tiny Tots, Summer Day Camp, and Trips that require a deposit are NOT available for online registration. However, all of our activities can be viewed online. |
|
|
No. At this time, facility reservations are not available. Reservations can be made by visiting Founders Recreation Center at 2000 Founders Drive, or City Hall Recreation Division at 14000 City Center Drive. |
|
|
There are several search option available. You can search by type of class, instructors, location, class code, day/date/time, and keyword. |
|
|
You’re welcome to sign in as a guest however; you will not be able to register for recreational activities until you have an account. |
|
|
The system allows you 10 minutes of inactivity before it logs you out. This is for security reasons. If you are not completed with your session click the OK button to remain logged in. Otherwise your session will expire and you will need to log back into the system. |
|
|
First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on the “Reprint Receipt” and choose what receipts you would like to print. |
|
|
First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on the “Change Household Data” button and update the information as needed. Make sure to press the “Submit” button for the update to occur. |
|
|
First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on the “Change Family Member Data” button and click on “Add More Members.” Once you have updated the members be sure to select “Done” for the update to occur. |
|
|
First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on the “View My History” button. The “Household Balance” is detailed on the right side of the screen next to each activity. |
|
|
First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on “Print Household Calendar” and choose the month and options you’d like displayed on the calendar. Select the “Submit” button and “Print.” |
|
|
No. For your security, the City does not keep record of your credit card and you will be prompted to submit the information each time you register. |
Recycled Water
|
|
Recycled water starts out as wastewater. After arriving at our wastewater treatment plants, the water is then purified so it is suitable for landscape irrigation and other non-drinking purposes. Wastewater is processed through biological treatment, filtration, and a disinfection system before it becomes recycled water for landscape irrigation. A dedicated system of pipelines is constructed for recycled water, which is completely separate from drinking water pipelines. These pipes are colored purple to distinguish them from drinking water pipes. |
|
|
Recycled water originates from wastewater; therefore its use is strictly regulated and monitored by the Department of Health Services (DHS) and other regulatory agencies. These guidelines are precautionary measures intended to protect the public from any potential risk associated with recycled water. The water delivered through the City’s system will meet DHS standards suitable for body contact recreation. In over 70 years of use in California, there has never been a documented case of anyone becoming ill from contact with recycled water. Inland Empire Utilities Agency (IEUA) |
|
|
Water supplies in California are being stretched to the limit of our available supply because of population increases, environmental restrictions and periodic droughts. To ensure an adequate supply of water for a growing community, recycled water adds a new source of irrigation water that is locally produced and is drought-proof. |
|
|
Recycled water will irrigate golf courses, school grounds, parks, greenbelts, freeway landscapes and landscape maintenance district areas. Some of the recycled water sites include Hunter Hill Park, Big League Dreams, parkways and medians on Butterfield Ranch Road, Meadows Park on Butterfield Ranch Road between Brookwood Lane and Sunny Meadow Lane, Danbury Park and Chaparral Elementary School. See Park list/location for More... |
|
|
Using recycled water conserves drinking water supplies. Recycled water, produced at Inland Empire Utilities Agency (IEAU) from sewage water collected from the surrounding communities, conserves drinking water. Recycled water has nutrients that can reduce the use of chemical fertilizers and will cost less to use than drinking water. It is drought-proof, which helps protect local investments in parks, golf courses and other landscaped areas. Additionally, it benefits the environment – it is reusing a scarce resource for today and future generations. See Inland Empire Utilities Agency for More... |
RV Parking
|
|
Parking of a recreational vehicle on a city street requires an annual temporary parking permit. With a permit, parking is allowed for a maximum of three (3) consecutive days, up to twelve (12) days total per calendar month. Permits are valid for one (1) calendar year. Permits can be obtained from the Community Services Department during normal business hours at no cost. City parking regulations take precedence over the annual temporary parking permit. Therefore, a recreational vehicle/trailer may not be parked on a city street during the hours and days that parking is prohibited on that street for street sweeping, or during the hours that parking is otherwise restricted by ordinance or statute. To the extent possible, the recreational vehicle must be parked adjacent to the address the permit was issued to. |
|
|
Per Chino Hills Municipal Code 10.12.020 the following vehicles are considered recreational vehicles. Camp trailer, fifth-wheel travel trailer, house car, trailer coach, mobilehome, boat and/or boat trailer, and trailers used for the transport of equipment, vehicles or animals, which are used for the purpose of recreation, and recreational vehicle, per California Health and Safety Code section 18010. |
Seniors
|
|
Currently, the city does not have a senior center. Many seniors utilize the Chino Senior Center located at 13170 Central Avenue, Chino. Their telephone number is (909) 464-8342. |
|
|
Caring for the Hills, a non-profit organization, provides delivery of meals for seniors. Meals are available Monday through Saturday, they are not available on Sundays or holidays. There is a donation cost of $2.50. For more information, contact Caring for the Hills (909) 597-1454. |
|
|
Yes. A senior resource directory is available at the City of Chino Hills Civic Center, Community Services Department. Seniors may contact the Neighborhood Services Division at (909) 364-2730 to have a directory mailed to them. The directory is provided by Community Senior Services and is available online at www.communityseniorservices.com |
|
|
Yes. The Chino Hills Recreation Division has added new programs, trips, and events for adults ages 50 and older. Check out the recreation brochure online for a listing of classes and events. Pre-registration is required for all events including free programming. Contact the Recreation Division at (909) 364-2700 for more information. |
Streets
|
|
Signs are posted at the entrance to each neighborhood in conformance with California Vehicle Code 22507.6. Posting the signs at the entrance to each neighborhood, rather than on the street, minimizes sign pollution in the City. Detailed maps are also available on this website. Street Sweeping Schedule |
|
|
Yes. That includes sidewalk and drive approach. For more information annd to make sure it is a public street please call the Engineering Department at (909) 364-2770. |
Taxes and Special Assessments
|
|
The Act allows any county, city, special district, school district or joint powers of authority to establish a "Community Facilities District" which allows for the financing of public services and facilities. The services and facilities Mello-Roos Districts can provide include streets, policy protection, fire protection, ambulatory, elementary schools, parks, libraries, museums, and cultural facilities. |
Temporary School Parking
|
|
Because of parking problems that have arisen around some of the schools. The permit allows a resident to park their vehicle adjacent to their home during the hours of 7:00 am to 4:00 pm on weekdays. |
|
|
The permits are free of charge and must be renewed annually (Proof of residency and vehicle registration is required). |
|
|
Permits for restricted parking areas can be obtained from the Community Services Department located at the Civic Center, 2001 Grand Avenue. Application forms are available online in the website document center. Temporary Parking Permit |
|
|
No. The parking permit does not exempt the vehicles from other parking restrictions or ordinances. |
Transportation
|
|
No. These discount passes are only available to Los Angeles County residents because L.A. voters approved Proposition A in 1980. Proposition A is a half-cent sales tax which is returned to L.A.County cities and used to subsidize the cost of transportation in L.A. County for residents. |
Trash
|
|
The City of Chino Hills contracts with Chino Hills Disposal for waste disposal. All collection containers and temporary service bins must be obtained from Chino Hills Disposal. Contact Chino Hills Disposal at (866) 238-2444. |
|
|
You can contact customer service at Chino Hills Disposal at (866) 238-2444, or check this website for the trash pick-up schedule. Trash Pick-up Schedules |
|
|
Yes, Chino Hills Disposal will pick up your tree at the curb; however, holiday tree pick-up will only be available from December 31, 2007 through January 11, 2008. Place your tree at the curb on your regular trash pick-up day during that period of time. You can also cut-up your tree and place it in the black yard waste container. Tree's larger than six (6) feet must be cut in half. Please remove stand and all decorations. |
|
|
Your collection will be delayed by one day for the following holidays:
Christmas 2007, and for 2008 - New Year's Day, Memorial Day, Independence Day, Labor Day, and Thanksgiving Day. |
|
|
Yes, to avoid common sorting mistakes a sorting guide is provided on this website. Your support of “Chino Hills Recycles” is a big step towards solving our waste problems now and into the future. The Chino Hills Recycles automated waste collection and recycling program helps control the volume of waste dumped into our landfills. Chino Hills Recycles was designed with you in mind and requires very little effort. The program uses three 100-gallon containers: Gray for recyclables, Black for yard waste, and Green for trash. Trash Sorting Guide |
Utility Billing
|
|
Contact the City of Chino Hills Utility Billing office @ 909-364-2660, or you may pay in person at the Finance counter located on the second floor of City Hall:
14000 City Center Dr.
Chino Hills, CA 91709 To establish an account you will need:
1. The service address (property address and unit # if applicable)
2. Name
3. Phone number & secondary phone number (if available)
4. Driver’s License number
5. Social Security number * A deposit of $125 or greater depending on residence. All deposits are retained by the City of Chino Hills until the account is closed. The deposit amount is then applied as a credit toward the final bill. Any credit amount remaining will be refunded to the resident in the form of a check, regardless of the payment type initially used to pay the deposit fee. *A $15.00 non-refundable application fee Payment and account information must be received before service is established. All new services or cancelations take one business day to be processed. The City of Chino Hills does not conduct business on Saturdays, Sundays, and major holidays. *NOTE: Fees may be paid in person with cash or check, or over the phone with a Visa or Mastercard.
|
|
|
There are seven convenient ways to pay your utility bill: 1. Pay online at www.chinohills.org 2. Set up automatic charge to your Visa or Mastercard at www.chinohills.org 3. Use your checking account to automatically deduct the amount of your bill on the due date. Call 909-364-2660 to request a form to be mailed to you. 4. Mail in a check or money order with your bill stub 5. Mail in your bill stub with a Visa or Mastercard number written on the back 6. Call in your payment using a Visa or Mastercard to our Utility Billing Office @ 909-364-2660. 7. Pay in person at the finance counter on the second floor of City Hall:
14000 City Center Dr.
Chino Hills, CA 91709
Auto Pay Form |
|
|
Trash services are provided by Chino Hills Disposal and can be reached @ 866-238-2444. |
|
|
Sign on to your Utility account online and follow these instructions |
|
|
To change your credit card in Auto Pay, simply go to the Auto Pay tab. Select DISABLE to disable the credit card and then ENROLL to re-enroll with a new credit card. You will be required to re-input your credit card data and re-confirm for auto payment. |
|
|
All utility services provided by the City of Chino Hills are combined
on one monthly bill. Water: There is a water service charge for being connected to the City water lines, regardless of whether water is used throughout the billing cycle or not. When water is used, consumption is billed per CCF (hundred cubic foot), in addition to the connection charge. Trash: Service charges vary depending on the amount of cans on the property. The charge is billed monthly whether or not the resident places cans for pick-up during the billing cycle. This is in accordance to the Chino Hills Municipal Code #13.20.050. Sewer: A flat-rate service charge will be added to each account that is connected to the City sewer lines. Charges are based on the elevation of the home, depending on gravity flow, or pumped flow. |
|
|
Payment is due for your utility bill for water, sewer and trash services 21 days from the billing date shown on your regular (blue colored) bill. If payment is not made by this date, the bill becomes delinquent and an Urgent Delinquent Notice is generated and mailed. Utility Billing Process |
|
|
No. The City reads the water meters according to a route reading schedule. This schedule fixes the time the meters are read, and when the utility bill is prepared and due. |
|
|
Yes. The Utility Billing Department can have the meter re-read to check for reading errors, meter malfunctions, or possible water leaks. Please call 909-364-2660 to request a re-read. |
|
|
No. A deposit is required for each location. Any deposit on your current account will be credited toward the final bill for that address. A new deposit and application fee is required to start service at your new address. |
|
|
When you sign up for Utility services, you will be provided with the day of the week your trash will be picked up. However, you can check your trash pick-up schedule on this website. Trash Pick-up Schedule |
|
|
Call the Chino Hills Utility Billing Office @ 909-364-2660.NOTE: Only the person(s) named on the account have authorization to close service, and it takes at least one business day to disconnect. |
|
|
Chino Hills Municipal Code 13.20.050, Collection Arrangements Required reads as follows: "In order to protect the public health, safety, and well-being, and to prevent the spread of vectors, the owner, occupant, or other person responsible for the day-to-day operations of every property in the City shall make arrangements with a contractor franchised or licensed by the City for the collection of solid waste, recyclables, or compostables as set forth in this chapter." |
|
|
No. Please call 1-800-cleanup. |
|
|
Please contact the Utility Billing Department at 909-364-2660 to initiate an account. An Application needs to be filled out. There is an $800 refundable fee and a $50 non-refundable fee, for a total of $850. You will need to have an active Business License in the City of Chino Hills and also provide a site map. Once you receive a receipt for payment you will need to go to the City Yard located at 15091 La Palma Avenue in the City of Chino to pick up your meter, no earlier than one business day from time of payment. |
Volunteering
|
|
The first step to becoming a volunteer in the City's Volunteer Service Program is to complete a volunteer application. Applications are available at City Hall, in the lobby of the Finance/Community Services building, and can also be accessed on the City's website. Volunteer Opportunities |
|
|
You must be at least sixteen (16) years old to volunteer. |
|
|
Volunteers are a great resource for the City and are used in various capacities. Depending upon a volunteer's interest and skills, they can be placed in one of the City's departments to augment City staff or can become a member of a City program or committee. |
|
|
The time commitment for a volunteer is very flexible and depends on the amount of time the volunteer has to contribute. |
|
|
Yes. Students in Junior High or High School who are not sixteen (16) years of age can contact the Community Services Department at (909)364-2713. They can fulfill a class assignment by assisting with light clerical duties, (stuffing envelopes etc.) or assisting with Pee Wee Sports. |
Water
|
|
When old pipes are replaced or new ones are installed, the pipes must be disinfected with chlorine before they are connected into the City’s system. After a day or two, water is flushed through the pipes to rinse out the chlorine before the pipes are put into use. In addition, the City regularly runs water through the system to flush lines where stagnant water can collect. This is done to assure high quality to our valued customers. |
|
|
It depends on the location of the leak. If the leak on a waterline is located on any line after the water meter, it is the customer’s responsibility to have it repaired. If the leak is located at, or prior to, the water meter, it is the City's responsibility to repair it. |
|
|
The City has personnel on-call 24- hours a day, seven (7) days a week, to assist customers with water and sewer emergencies. For any water or sewer related emergency, call the City office at (909) 364-2800 during normal business hours and at (909) 364-2860 after 4:45pm and on weekends. |
|
|
The City recommends that all customers use their house (gate) valve to shut off the water supply to their home to make repairs. If you cannot locate your house (gate) valve or it is necessary to shut the water off at the water meter, call the City office (day or night) for a customer service representative to shut off the water at the meter. You can reach the City office at (909) 364-2860. Please note that a specialized tool is required to shut the water off at the meter. Attempting to turn the water off at the meter without this tool may result in damage to the mechanism and additional repair charges will be assessed. |
|
|
Yes, in fact the City from time to time will make improvements to its system by replacing older water service laterals and meters with new components. During the course of this work, if reconnection to the customer's plumbing is difficult or impossible due to its deteriorated condition, the customer will be responsible for making any necessary upgrades. The City will provide notification when this situation arises. |
|
|
Most of the City's water is imported from outside sources. About 64% comes from the Water Facilities Authority. This is a water treatment plant in Upland. About 17% comes from Monte Vista Water District wells in the Montclair area. Chino Hills wells produce about 12% of the water we use. The remaining 7% comes from the Chino Desalter Authority which operates wells and a treatment plant in the Southern part of Chino. |
|
|
Water main flushing is a process in which pipes are cleaned by forcing water through at high speeds. Flushing removes sediment that can cause water to appear dirty or discolored. Water main flushing may also improve the taste of water. |
|
|
Water mains (pipes) need to be flushed to remove sediment from corrosion that has built up over years of use. The pipes are cleaned by forcing water through at high speeds. Flushing removes the sediment that can cause water to appear dirty or discolored, and may also improve the water's taste. |
|
|
Water service will not be interrupted when pipes are flushed, but there may be less water pressure. The flow of water to your homes and businesses will be redirected so that pipes can be isolated for flushing. During this time, your water may be murky or appear dirty for a few hours. This is a temporary condition and not a health risk. |
|
|
When flushing work is done in your area, please run your taps for a couple of minutes until the water is clear. Even though we try to avoid wasting water, it is necessary to run your taps for a very short time to restore water quality. The flushing program should improve the quality and reliability of water we provide to your homes and businesses. Water main flushing will not correct private plumbing or corrosion problems.
For general questions about main flushing or to report dirty water conditions that have not cleared up within 24 hours after the flushing activity, please call the Water Quality Technician during normal business hours at (909) 364-2800. |
Water Education & Conservation
|
|
Water is a molecule that consists of two hydrogen atoms and one oxygen atom. When these atoms are combined, they form water. The scientific way to write this molecule is “H2O.”
|
|
|
An aquifer is an underground layer of rock and sand that contains water. Water moves through the layers of rock and sand much like a river moves on the surface. |
|
|
Water is always moving. Surface water, warmed by the sun, evaporates into the atmosphere. Water vapor is carried by the wind all over the globe. Eventually the water vapor cools and condenses into clouds, fog, dew or various forms of precipitation. Once on the ground the water can evaporate directly or travel as runoff into the ocean, rivers, lakes or a ground water system eventually to evaporate again. This dynamic pathway of water is called the Water Cycle. |
|
|
An acre-foot (A/F) is enough water to cover an acre of land one-foot deep. That’s 325,851 gallons or 43,560 cubic feet of water. |
|
|
State of the art Controller allows you add chemicals to the cooling tower that controls the pH in the system, helping to prevent the creation of scaling in the tower. See Cooling Tower for More... |
|
|
A Pre-Rinse Kitchen Sprayer is a pull down sprayer used in commercial kitchens to rinse dishes. |
|
|
Restaurants often use food steamer to maintain or warm food. New water-efficient, connectionless(pressureless) food steamers, have no water line or sewer discharge. Intended for small- to medium-size restaurants. |
|
|
A High Efficiency Clothes Washer (HECW) meets certain water and energy efficient standards. They use a design where the tub axis is more nearly horizontal than vertical. Clothes are tumbled through water that only fills a fraction of the tub. Also known as horizontal axis, tumble action or front-loading clothes washer, they have a water factor of 9.5 gallons of water per cycle or less. HECW minimize drying time by removing more water from the clothes in the spin cycle than in traditional machines. See Water Factor for More... |
|
|
The multi-trajectory, rotating streams of the rotating nozzle applies water more slowly and uniformly than conventional spray and rotor type irrigation heads by using arc and radius adjustment. Rotating nozzle technology reduces misting and run-off. |
|
|
Smart Irrigation Controllers or Weather Based Irrigation Controllers (WBIC) provide the appropriate watering schedule, adjust for weather changes and irrigate based on the needs of the landscape. These irrigation controllers use historical weather information or information collected from local weather stations to adjust watering schedules. |
|
|
A Waterbroom replaces a hose nozzle combining air and water pressure to clean and remove dirt, food spills, and lawn cuttings from concrete, asphalt or any other surface.
|
|
|
Compost is one of nature’s best mulches and soil amendments, and you can use it instead of commercial fertilizer. Using compost improves soil structure, texture and aeration and increases the soil’s water-holding capacity. Compost loosens clay soil and helps sandy soil retain water. Adding compost improves soil fertility and stimulates healthy root development in plants. |
|
|
Evapotranspiration or (ET) is the rate at which a plant loses water through evaporation and transpiration. See Transpiration for More... |
|
|
The water calculator is designed to give you a schedule for the maximum amount of water which your plants may need each week of the year. |
|
|
Water Factor is the number of gallons per cycle per cubic foot that the clothes washer uses. The lower the water factor, the more efficient the washer. |
|
|
The Watering Index is a guide to help people adjust watering schedules for landscape irrigation controllers, based on Evapotranspiration. See Evapotranspiration for More... |
|
|
The passing of water through living plant membranes into the atmosphere. |
Water Quality
|
|
City of Chino Hills customers use an average of 14.5 million gallons of water daily. The average American uses nearly 50 gallons per day. |
|
|
The City of Chino Hills water production division currently has 9 active wells. The City currently has 17 water reservoirs ranging in size from 5 million gallons to .25 million gallons. Current storage capacity for the City is about 35 million gallons of potable water and 3 million gallons of recycled water. The City also operates 8 booster stations to increase water pressures to the higher elevations. |
|
|
Yes. Nearly 950 acre-feet of recycled water is currently being used for water golf courses and green belts. |
|
|
Commercially made ice is stirred as it is being frozen; household ice is not. Without mixing, many more ice crystals form, and air is trapped in the ice. Light rays are distorted by these crystals and air, giving the ice a cloudy appearance. Dissolved minerals being forced to middle and frozen can also cause it |
|
|
A definitive answer for countries as large as the United States is impossible, but for the most part, yes. Nearly all water suppliers in the United States meet all US Environmental Protection Agency’s standards for safe drinking water. However some small water systems have more troubles meeting these standards. |
|
|
No, but don’t be alarmed; most microbes are harmless. For example, if you licked your finger you would get microbes in your mouth, but you would not get sick. Drinking water contains harmless microbes. It should however be, and probably is free from germs. |
|
|
No, some chemicals, fluoride for example, are good for you, and some minerals are accepted to be beneficial in drinking water. Chemicals are not bad just because they are chemicals. Water itself is a chemical |
|
|
Nitrates are chemicals made of oxygen, and nitrogen, ammonia and other elements. When chemicals containing nitrogen, mix with water, nitrates are usually formed. The primary sources of nitrate pollution are human waste and manure, especially from dairy farms. |
|
|
Chino Hills water is naturally free of lead and copper. If you have detected lead or copper in your water, you may be experiencing leaching from corrosive water on household plumbing fixtures. These levels can be reduced, usually by replacing old faucets and fixtures |
|
|
Yes. When added or naturally present in the correct amount, fluoride in water has greatly improved the dental health of American consumers. |
|
|
Yes. Many tests have shown the amount of chlorine found in treated drinking water is safe to drink, although some people object to its taste. Almost all household water filters can reduce or remove chorine in drinking water. |
|
|
The City is required by the State and Federal government to add disinfection to our drinking water supply to kill or prevent bacteria growth. We use small levels of chlorine as a disinfectant. The levels range between .20 parts per million 1.10 parts per million. |
|
|
The cloudy water is caused by tiny air bubbles in the water similar to gas bubbles in carbonated soft drinks. After awhile, the bubbles rise to the top and are gone. These bubbles are caused by over production of City operated wells and aerators at the tap. These bubbles are harmless. |
|
|
Remember that US bottled water is less regulated than municipal drinking water. You do not need to buy water for health reasons. Chino Hills water meets and exceeds all drinking water standards. |
|
|
Every year the City of Chino Hills publishes and mails to all customers an annual Consumer Confidence Report. The free report gives the results of the tests it does in order to make sure your water meets federal and state drinking water regulations. It also explains where your water comes from and includes other useful information. To request a hard copy, please call (909) 364-2806. |
|
|
California has very strict regulations for the quality of tap water. There are also laws and additional state and federal agencies that help keep harmful things out of drinking water sources. Your utility must make sure that your water meets these requirements. Southern California utilities have an excellent record for delivering water that is as good or better than required. If for some reason your water did not meet the health and safety regulations, you would be notified immediately. Each of us also has a responsibility to take care of the drinking water on our property. For example, if you use a water filter, make sure you change the filter often so bacteria does not grow inside and spoil the water. Clean out your older plumbing or drains properly so that your water doesn't collect odd smells, tastes or colors. While a funny color, taste or smell usually doesn’t mean your water is unsafe, you still may want to correct the problem. |
|
|
Water that comes from rivers, lakes and streams goes through many steps of treatment and checkpoints before it is ready to drink. The water is screened to remove larger materials, run through very fine filters and then disinfected to kill germs. The water is checked throughout the system to make sure that it meets all regulations. |
|
|
From the time your drinking water is purified at a treatment plant until it pours from your tap, there are a lot of chances for it to pick up things that can change the way it looks. Sometimes this happens as close as your home’s own plumbing. Water is cloudy when air gets in and makes tiny bubbles. The bubbles are harmless and will disappear if you let the water sit in a glass for a few minutes.
Usually when water looks dirty or has a funny color, it’s because of changes in the way that the water delivery system is being operated. When the direction that water flows in the pipe is changed—for maintenance work on a water main, when a fire hydrant is broken in a car accident, or there is a break in a water main— materials at the bottom of the pipes get stirred up. Often, the water only looks dirty for a short time. You should not drink it until it looks clear. One way to speed the dirty water out of your own pipes is to run all of your faucets for a few minutes. If the water is still not clear, then do the same thing again every half hour or so. The problem should go away within two to four hours. If it does not, call the Water Quality Technician at (909) 364-2806.
|
|
|
Many people think that if their water tastes or smells funny, it will make them sick if they drink it. In fact, the things that most commonly cause tap water to taste or smell strange aren’t harmful to drink. When your water tastes or smells funny, the problem might be in the water or it may not. You see, odors may actually be coming from your sink drain where bacteria grow on hair, soap, food and other things that get trapped. Gases in the drain that smell get stirred up when water pours into the pipe. Odor can also come from bacteria growing in water heaters—usually ones that have been turned off for a while or have the thermostat set too low. The list below describes where many odd tastes and smells come from.
CHLORINE
Chlorine is added to tap water to make sure that any harmful germs in the water are killed. When you can taste or smell a bit of chlorine, your water has been properly treated. There are regulations that limit the amount of chlorine added to tap water so that it keeps the water safe to drink. An easy way to get rid of the chlorine taste and smell is to let water sit in a glass for a few minutes. Then, put the water in a covered container and chill it in the refrigerator. Cold water tastes and smells better than water at room temperature.
EARTHY OR MUSTY
Algae, which are plants that live in rivers, lakes, reservoirs and other bodies of water get into open-air reservoirs that store large amounts of our drinking water. Sometimes algae are not controlled by the usual treatment and naturally make substances that can give your water an earthy or musty smell, but is not harmful in the small amounts found in water. This happens most often in the warmer months when the sun heats up the water and grows food for the algae.
ROTTEN EGGS OR SULFUR
This smell can occur when the source of the water is underground. The smell is from a chemical made by a bacteria and is not harmful in the small amounts found in water. The same smell can also be made by bacteria that grow on hair, soap and food in your drain.
TIPS FOR GETTING RID OF FUNNY SMELLS
Since some smells in tap water may be due to problems with your sink drain or water heater, there may be things you can do. To find out if the smell is coming from your sink drain or water heater, rather than the water itself, answer the following questions.
* Does the smell come from only some of your faucets?
* Does the smell go away after running the water for a few minutes?
If the answer is no — the smell comes from all the faucets and it does not go away in a few minutes, then the problem is likely in the water. To be sure, take a clean glass and go to the hose bib at the front of your property. Make sure to disconnect any hoses before running the water. Open it to its fullest, and run it for a few minutes. After that, fill the glass straight from the tap and smell it. If the water is better at the front faucet than at the faucets inside your property, you should flush your plumbing system by running all the faucets for a few minutes. If the odor is really strong and does not go away, contact the Water Quality Technician at (909) 364-2806.
|
|
|
There are minerals in water that are white and settle when water is heated, cooled, or evaporates. The spots contain nothing harmful. Filling your coffeepot with vinegar and letting it sit overnight usually removes the spots. Make sure to rinse well before using. You can also clean your showerhead by soaking it in a vinegar-filled bowl. There are some store products you can use to avoid spotting when glasses are washed and allowed to air dry. |
|
|
Most people do not need to purchase a home treatment device (e.g., a water filter) to make water safe. That’s because your tap water already meets very strict government regulations for quality.
If, however, you are considering buying a home treatment device because of health concerns (e.g., you have a severely compromised immune system), make sure that the device is certified by the California Department of Health Services (DHS). DHS certifies more than 350 home treatment devices that claim to reduce toxic chemicals or provide better health protection. All devices that make such claims must be state certified to be legally sold.
This includes carbon filters, distillation, reverse-osmosis, ion-exchange and ceramic filters. You can call DHS at (916) 327-1139 for more information about their certification program or log onto their Web site.
If you want to improve the look, taste or smell of your tap water, a home treatment device can be the answer. Performance of these types of devices is certified by the independent National Sanitation Foundation. For more information call (800) 673-8010 or log onto their Web site.
If you do decide to purchase a home treatment device, remember the following:
* Don’t be fooled by a sales demonstration that shows funny looking "stuff" settling to the bottom of a glass of tap water. The "stuff" you see is usually nothing more than the minerals that naturally occur in water.
* Home treatment devices have to be properly serviced to work well. If they aren’t maintained according to manufacturer’s instructions, water from the device may be less safe than water straight from the tap.
· Water that is treated by a home treatment device is usually much more expensive than water straight from the tap, when you take into account the cost of maintaining the device.
· Make sure the device removes the things you are concerned about. Not all home treatment devices remove the same things. If you have a severely weakened immune system, talk to your doctor about the type of home treatment device to use.
|
|
|
On very rare occasions, the local health department or the City may issue a notice to boil your water. This may happen when there is an earthquake or other emergency. Otherwise, unless you have a severely weakened immune system or your doctor advises you, you do not need to boil your tap water. It already meets strict state and federal regulations for quality. |
|
|
No one needs a water softener to make tap water safer. A softener removes the dissolved minerals that make water hard but are not harmful. The hardness of water is different throughout Southern California and depends on the water source.
Before purchasing a water softener, make sure it has a salt efficiency rating of no less than 4,000 grains of hardness removed per pound of salt used in regeneration. Softer water has both good and bad features. Some of the good things include a softer feel to hair and skin, the need to use less dish soap and laundry detergent (because soap lathers more quickly in soft water), and less mineral deposits in pipes and on pots and pans, glasses and cars. However, water softeners add sodium to the water which may be a concern for people on sodium-restricted diets, and salt discharge can have an adverse impact to our water supplies.
|
|
|
If you are pregnant and have any questions about drinking water straight from the tap, you should speak with your doctor.
|
|
|
Water utilities must meet over 90 different drinking water requirements for tap water to keep people healthy. People with severely weakened immune systems are not always protected by these standards because they are based on reducing risks for people in good health. For example, for people with weakened immune systems, a microscopic parasite called Cryptosporidium can be a serious concern because it can cause a life-threatening illness. The chance of finding Cryptosporidium in water served by Southern California utilities is quite small. When it is, it is at low levels. People with severely weakened immune systems should talk to their doctor about possible alternatives to tap water. |
|
|
Sometimes you may need to treat your water during an emergency (e.g. an earthquake) when the water’s safety may be in doubt. You can treat your tap water by either boiling it, or disinfecting with unscented household liquid bleach or commercial disinfection tablets. For the best taste, chill the water before drinking.
Option One: Bring water to a rolling boil and then boil rapidly for at least one minute. Allow the water to cool before drinking. This is the preferred method.
Option Two: Add unscented household liquid bleach to tap water. Add 8 drops per gallon (16 cups) of water. Stir, cover and let sit for 30 minutes before using. If the water is very dirty, double the number of bleach drops to 16. The disinfected water should have a slight chlorine smell. If it doesn’t, add another dosage of bleach and let sit for 15 minutes more before using. Do not use scented, powdered or swimming pool bleach since these products may contain dangerous chemicals.
Option Three: Use commercial disinfection tablets, often found in sporting good stores, and follow package directions.
If you are without water for some time, here are some other sources of water in the house: melted ice cubes, your water heater, canned vegetables, water taken from the toilet tank (not the bowl) and then disinfected as described before.
|
|
|
Contact the City of Chino Hills Water Quality Technician at (909) 364-2806. |
Water Resources
|
|
The California Friendly® Garden is a slice of California’s past, filled with the native and California Friendly plants perfectly suited to our mild winters and warm, dry summers.
More... |
|
|
The California Urban Water Conservation Council (CUWCC) is a consensus-based partnership of over 315 urban water suppliers, public advocacy organizations and other interested parties concerned with water supply and conservation of natural resources in California. The Council was created to oversee the 1991 Memorandum of Understanding regarding Urban Water Conservation in California, which sets forth Best Management Practices (BMP) for the efficient use of water in urban areas of the state.
More... |
|
|
Mulch is a protective covering of organic material such as wood chips, placed on the soil surface around plants to reduce weed growth and evaporation, and to maintain even temperature around the plant roots. |
Weed Abatement
|
|
This work is performed seven (7) days a week during the months of May and June and is generally completed before the July 4th weekend. Weeds are cut pursuant to Chino Valley Fire Code. The work starts in the southern section of the City and the crews work their way north until complete. Homeowners are required to finish cutting weeds on their property by May 15th, however, the City has a later deadline because they have the entire public open space to weed abate. |
| |
