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The following is a list of questions frequently asked by citizens. You may search for specific words or phases, or shorten the list by selecting a specific category.
Animal Control
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Call the Inland Valley Humane Society and S.P.C.A. They can be reached at (909) 623-9777.
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Call the Inland Valley Humane Society and S.P.C.A. They can be reached at (909) 623-9777.
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Except for your own private property, dogs must be kept on a leash at all times.
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NO, it is not. Drought conditions in Chino Hills have resulted in an increase in the number of wildlife
sightings and incidents in residential neighborhoods and parks. Coyotes are being seen in
neighborhoods and parks as they seek food and water in the lush landscaping found in parks
and residential neighborhoods.
Keep Me Wild Flyer
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Never approach a wild animal. Residents should immediately contact the IVHS at (909) 623-9777 if they encounter a wild animal that behaves aggressively, appears sick, or exhibits unusual behavior such as running in circles or twitching. After hours or weekend sightings of unusual wild animal behavior should be
reported to Chino Hills Police Dispatch by calling (909) 465-6638. It is not necessary to report a coyote or wildlife sighting if the animal does not exhibit aggressive or unusual behavior.
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Chino Hills officials urge residents to learn the steps they should take to live safely near
open space areas and wildlife. Residents need to take steps to protect their children and small
pets at all times, even in their own back yards, their front yards, and at local parks. Children and
small pets should be supervised at all times and should not be left outside alone. Pets should
be fed inside if possible. Outdoor food and water dishes should be removed when pets finish
their meals. Residents should never leave water or food out for wildlife.
More About Animal Control and Wildlife
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Building and Safety
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The best way to determine if a proposed project requires a permit is to contact the Building and Safety Department at (909) 364-2780.
A permit is generally required for any new building, addition, alteration, repair or change in use of an existing building or structure and site improvements.Examples of residential items that require permits:
* Water heater replacement
* Re-Roof
* Interior remodels
* Window replacements
* Patio covers
* Second Story Decks
* Balconies Examples of commercial items that require permits:
* Moveable cases more than 6' in height
* Shelving units/gondolas more than 6' in height
* Additions of walls
* Removal of bearing walls or non-bearing demising walls between two or more spaces
* Changes made to the electrical, plumbing or mechanical systems
* Change in occupancy
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1. One-story detached accessory buildings used as tool and storage sheds, playhouses and similar uses, provided the height does not exceed 12 feet from lowest adjacent grade to the highest point and the projected floor area does not exceed 120 square feet (11.15m2).
2. Fences not over 6 feet (1829 mm) high.
3. Oil derricks.
4. Retaining walls, which are not over 4 feet (1219 mm) in height measured from the bottom of the footing to the top of the wall, unless supporting a surcharge or impounding Class I, II or IIIA liquids.
5. Water tanks supported directly upon grade if the capacity does not exceed 5,000 gallons (18 927 L) and the ratio of height to diameter or width does not exceed 2 to 1.
6. Sidewalks and driveways not more than 30 inches (762 mm) above adjacent grade, and not over any basement or story below and are not part of an accessible route.
7. Painting, papering, tiling, carpeting, cabinets, counter tops and similar finish work.
8. Temporary motion picture, television and theater stage sets and scenery.
9. Prefabricated swimming pools accessory to a Group R-3 occupancy that are less than 24 inches (610 mm) deep, do not exceed 5,000 gallons (18 925 L) and are installed entirely above ground.
10. Shade cloth structures constructed for nursery or agricultural purposes, not including service systems.
11. Swings and other playground equipment accessory to detached one- and two-family dwellings.
12. Window awnings supported by an exterior wall that do not project more than 54 inches (1372 mm) from the exterior wall and do not require additional support of Group R-3 and U occupancies.
13. Nonfixed and movable fixtures, cases, racks, counters and partitions not over 5 feet 9 inches (1753 mm) in height.
14. Flagpoles not erected upon a building and not exceeding 15 feet in height.
15. A tree house provided that:
a. It does not exceed 64 square feet of floor area and does not exceed 8 feet in height from floor to highest point of roof.
b. It does not exceed 16 feet in height from adjacent grade to highest point.
16. Playground equipment
17. Decks and raised platforms that do not exceed 30 inches in height from adjacent grade.Unless otherwise exempted, separate plumbing, electrical and mechanical permits will be required for the above-exempted items. Exemption from the permit requirements of this Code shall not be deemed to grant authorization for any work to be done in any manner in violation of the provisions of other laws or ordinances.
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Plan check generally takes 15 business days for each submittal. Larger/complicated projects may require more time.
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Monday, Wednesday - Friday
7:30 am - 3:30 pm
Tuesdays
7:30 am - 7:00 pm
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Appointments are available Monday thru Friday from 9:00 am to 4:00 pm. Please call (909) 364-2740 to schedule.
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Yes, please contact the Community Development Department at (909) 364-2780 for information.
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Building and Safety only retains construction plans for 90-days after the project has been completed.
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* Please call the Inspection Hotline (909) 364-2790.
* Only inspection requests left on the hotline prior to 3:00 pm will be conducted the next business day.
* Any inspection requests left after 3:00 pm on Friday will be performed the following Tuesday.
* Please state the address, permit number, and type of inspection.
* Messages left on the hotline are not returned. Hotline is for inspection requests only.
* Due to the high volume of inspections we are unable to give appointment times.
* If unable to keep an inspection please call the Community Development Counter at (909) 364-2780 to cancel.
* If no one is home or access is not provided a re-inspection fee may be required.
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Please call the Community Development Counter (909) 364-2780. Inspectors will be available from 7:30 am - 8:30 am.
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The best way to determine if a proposed project requires a permit is to contact the Building and Safety Department at (909) 364-2780. Freestanding walls and/or fences six (6) feet or less does not require permits. In the required front yard setback area walls/fences over four (4) feet will require a variance and building permit. Retaining walls may require a building permit. Over-height walls will require variances and building permits.
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Seismic Design Category D
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85 mph, exposure C
(3 second gust)
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Building Code Adoption Ordinance #201 California Building Code 2007 Edition, Volumes 1, 2 with Appendix Chapters 1 "C", "F", "I", & "J"
California Electrical Code 2007 Edition
California Mechanical Code 2007 Edition
California Plumbing Code 2007 Edition
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Building and Safety Permits
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The best way to determine if a proposed project requires a permit is to contact the Building and Safety Department at (909) 364-2780.
A permit is generally required for any new building, addition, alteration, repair or change in use of an existing building or structure and site improvements.Examples of residential items that require permits:
* Water heater replacement
* Re-Roof
* Interior remodels
* Window replacements
* Patio covers
* Second Story Decks
* Balconies Examples of commercial items that require permits:
* Moveable cases more than 6' in height
* Shelving units/gondolas more than 6' in height
* Additions of walls
* Removal of bearing walls or non-bearing demising walls between two or more spaces
* Changes made to the electrical, plumbing or mechanical systems
* Change in occupancy
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1. One-story detached accessory buildings used as tool and storage sheds, playhouses and similar uses, provided the height does not exceed 12 feet from lowest adjacent grade to the highest point and the projected floor area does not exceed 120 square feet (11.15m2).
2. Fences not over 6 feet (1829 mm) high.
3. Oil derricks.
4. Retaining walls, which are not over 4 feet (1219 mm) in height measured from the bottom of the footing to the top of the wall, unless supporting a surcharge or impounding Class I, II or IIIA liquids.
5. Water tanks supported directly upon grade if the capacity does not exceed 5,000 gallons (18 927 L) and the ratio of height to diameter or width does not exceed 2 to 1.
6. Sidewalks and driveways not more than 30 inches (762 mm) above adjacent grade, and not over any basement or story below and are not part of an accessible route.
7. Painting, papering, tiling, carpeting, cabinets, counter tops and similar finish work.
8. Temporary motion picture, television and theater stage sets and scenery.
9. Prefabricated swimming pools accessory to a Group R-3 occupancy that are less than 24 inches (610 mm) deep, do not exceed 5,000 gallons (18 925 L) and are installed entirely above ground.
10. Shade cloth structures constructed for nursery or agricultural purposes, not including service systems.
11. Swings and other playground equipment accessory to detached one- and two-family dwellings.
12. Window awnings supported by an exterior wall that do not project more than 54 inches (1372 mm) from the exterior wall and do not require additional support of Group R-3 and U occupancies.
13. Nonfixed and movable fixtures, cases, racks, counters and partitions not over 5 feet 9 inches (1753 mm) in height.
14. Flagpoles not erected upon a building and not exceeding 15 feet in height.
15. A tree house provided that:
a. It does not exceed 64 square feet of floor area and does not exceed 8 feet in height from floor to highest point of roof.
b. It does not exceed 16 feet in height from adjacent grade to highest point.
16. Playground equipment
17. Decks and raised platforms that do not exceed 30 inches in height from adjacent grade.Unless otherwise exempted, separate plumbing, electrical and mechanical permits will be required for the above-exempted items. Exemption from the permit requirements of this Code shall not be deemed to grant authorization for any work to be done in any manner in violation of the provisions of other laws or ordinances.
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Yes, please contact the Community Development Department at (909) 364-2780 for information.
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Please see our window replacement handout.
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The best way to determine if a proposed project requires a permit is to contact the Building and Safety Department at (909) 364-2780. Freestanding walls and/or fences six (6) feet or less does not require permits. In the required front yard setback area walls/fences over four (4) feet will require a variance and building permit. Retaining walls may require a building permit. Over-height walls will require variances and building permits.
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Carbon Canyon Resident Decal
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The decals are restricted to Carbon Canyon residents only because the intent of the program is to allow residents who live in the canyon, and have no alternate route home, access to their homes. Many Chino Hills residents use the canyon to commute into Orange County and will be impacted by closures. However, they do have alternate routes to get home.
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The decals are most effective when restricted to Carbon Canyon residents only. By requiring an annual renewal, the City is best able to ensure that only Carbon Canyon residents have valid decals. If a decal is lost or stolen, their usefulness is limited because of the annual expiration.
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No. The decal is designed to identify Carbon Canyon residents and allow them access as a select group during a limited closure. Public safety officials will determine if it is safe and appropriate to grant access.
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If your decal is lost or stolen you must report it to the Neighborhood Services Division immediately at (909)364-2731. The missing decal will be invalidated and a substitute decal will be issued to you.
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City Clerk
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Contact the City Clerk’s Office
Ph: (909) 364-2626
Fax: (909) 364-2695
Email City Clerk
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You may contact the City Council at:
Ph: (909) 364-2620
Fax: (909) 364-2695
Email City Council
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Code Enforcement
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Code Enforcement does not accept anonymous calls. There are many times when a Code Enforcement Officer will need to talk to the complainant to ask questions or to get more information. However, your information as the complainant is kept confidential.
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At all times other than when the trash containers are placed for collection service pick-up, they shall be stored so as not to be visible from the street. Containers may be placed for collection 24 hours before your scheduled pick-up. Containers should be removed from the collection point no later than 24 hours after service pick-up.
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Residents should keep the bin in their driveway, but in those cases where the bin must be placed in the street, they can have the bin in the right of way for fourteen (14) days without having to obtain an encroachment permit. Encroachment permits can be obtained through the Community Development Department at (909) 364-2740.
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Code Enforcement officers respond to complaints according to the impact of the violation on the community. Situations that pose a serious risk to health and safety are given top priority; others are pursued in the order that they are received. For all code complaints, the first step is for a Code Enforcement officer to verify that a violation exists. A notice of violation is sent to the resident or legal property owner, who is given the opportunity to voluntarily correct the situation in a timely manner. If the correction is not made in a reasonable amount of time the individual may be subject to further enforcement action.
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No. If you have a Homeowners Association (HOA), it would be up to the HOA to enforce the CC&Rs. If you do not have a HOA, but signed CC&Rs when you purchased your home, those CC&Rs are on file with the County of San Bernardino and are there to protect the rights of a homeowner in the event of a neighborhood dispute or civil suit. You would need to talk to someone who specializes in civil property laws to find out how to utilize your CC&Rs.
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Community Development
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If there is enough frontage, two drives may be installed, City standard requires 10’ minimum between approaches and a minimum of 5’ from curb return. Verify there are no access restrictions on the final map.
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City standards allow for a maximum width of 26’ from top of depression to top depression.
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· Monday thru Friday 7 am to 7 pm
· Saturdays 8 am to 5 pm
· No construction on Sundays or holidays.
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Doing Business With Or In Chino Hills
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Applications are available online. They are also available through the Finance Department, at 2001 Grand Avenue, or by calling (909) 364-2670 to be mailed or faxed an application.
Business License
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$52.00 per year and a one-time fee of $115.00 for a Home Occupation Permit if the business is conducted from a home in Chino Hills.
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Every business conducted from a home in the City of Chino Hills must have a business license and a home occupation permit. Both applications must be submitted together along with payment to the Finance Department located at 2001 Grand Avenue.
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Applications are available online. They are also available through the Finance Department, at 2001 Grand Avenue, or by calling (909) 364-2670 to be mailed or faxed an application.
Home Occupation Permit Application
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Business Licenses are mailed out approximately 2 to 3 weeks after an application has been submitted.
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A business license is not transferable. The license is terminated when business ownership changes. The new owner will be responsible for obtaining his/her own business license.
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Once you have obtained a license, which is valid for one (1) year, a renewal will automatically be forwarded to the mailing address of record approximately thirty (30) days before your expiration date. If you do not receive a renewal notice before the expiration date of the business license, please contact the Business License Department. Failure to receive a renewal notice does not relieve the business owner of his/her responsibility in renewing the business license nor is it grounds for waiving any penalties due.
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No. In-home day care is licensed through the State of California, Department of Social Services, Community Care Licensing. Call (951) 782-4200 or visit the website.
Community Care Licensing
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No. Residential adult care is licensed through the State of California, Department of Social Services, Community Care Licensing. Call (951) 782-4207 or visit the website.
California Department of Social Services
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Fictitious business names are filed with the County of San Bernardino County Records Office. To contact the Records office, call (909) 386-8970 or visit their web page at www.sbcounty.gov/acr. The Champion Newspaper will file the fictitious business name with the County Recorder and publish your fictitious business name statement. To contact the Champion Newspaper, call (909) 628-5501, Ext. 11.
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To obtain a Seller's Permit, contact the State Board of Equalization at (800) 400-7115, or visit their web site at www.boe.ca.gov.
More...
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Yes. All persons or businesses doing work within the City limits are required to obtain a City of Chino Hills business license. To verify if the person you hired has a business license, call (909) 364-2670.
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All complaints against contractors are handled through the Contractors State License Board. They can be reached at (800) 321-2752, or visit their website at www.cslb.ca.gov.
More
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The City does not handle complaints about unfair business practice or poor service. If the complaint is regarding unfair business practice or poor service, contact the Better Business Bureau at (562) 216-9240 or visit their website at www.labbb.org.
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Economic Development
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For a list of shopping centers and information on available commercial sites in the City, please see the Shopping Center Directory. A detailed Information Sheet can be obtained for each shopping center in the directory.
Shopping Center Directory
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The Inland Empire Small Business Development Center (IESBDC) provides small businesses and entrepreneurs in Riverside and San Bernardino Counties with business assistance services. The IESBDC offers informative seminars and workshops, including a workshop on starting a small business. They also offer specialized services and programs if a business has a particular need. You can obtain more information on the services provided by IESBDC through their website or by contacting Mr. Robert Usher, Senior Business Consultant for IESBDC at (951) 781-2345.
IESBDC's website
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Election
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Registration forms are available at most post offices, libraries, city and county offices, Department of Motor Vehicles, etc., or
A new on-line voter registration request form is available at the Secretary of State's web site.
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During the month of November in even-numbered years.
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No, there is no campaign spending limit in Chino Hills.
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You must be a resident of Chino Hills, and a registered voter at the time nomination papers are issued.
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Emergency
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The City's EOP is updated every three years, and a copy is located at the James S. Thalman Chino Hills Branch Library for viewing.
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City resources will most likely be overwhelmed following a disaster. Residents are encouraged to stock auxiliary supplies, prepare a family plan, and be prepared to be on their own at least 72 hours following a disaster.
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Preparedness literature is available at the City Hall, in the lobby of the Finance/Community Services building. Information is also available at the following websites: www.redcross.org (American Red Cross), www.oes.ca.gov (California Governor's Office of Emergency Services), and www.dhs.gov (United States Department of Homeland Security.)
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Identify potential hazards in your home and begin to fix them. Identify your building's potential weaknesses and begin to fix them. Create a disaster plan and disaster supply kits. For more information, visit www.earthquakecountry.info/roots.
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In the event of an evacuation order, the City will activate an Evacuation Center/Emergency shelter where residents can receive information and emergency services. City facilities and public schools have been pre-identified as potential sites and will be activated according to the size and location of the emergency evacuation. You can receive timely emergency information by calling the Chino Hills Emergency Hotline at (909) 364-2828.
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For Residents/Community Services
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Trail maps are available at the City of Chino Hills Civic Center main lobby and in the Community Services/Finance Department lobby, 2001 Grand Avenue.
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The City does not administer a first time home buyer program but is part of the HOME Consortium with the County of San Bernardino Department of Community Development and Housing (CDH). Through this program, which is federally funded through the U.S. Department of Housing and Urban Development (HUD), CDH is able to offer various affordable housing programs including purchase assistance programs in Chino Hills. For more information on purchase assistance programs please visit the websites for
CDH and other agencies.
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The City does not administer a Section 8 Housing Choice Voucher (HCV) Program however, Section 8 vouchers issued by the County of San Bernardino Housing Authority (HACSB) can be used in Chino Hills.
Section 8 HCV & other Rental Assistance Programs
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